Maltashopper have a great team in their customer care section. They really do their utmost - calmly and with efficiency- to take care of their customers’ needs.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Our experience was excellent. From the moment we walked into their St Venera office to when we ordered. Delivery was on time and on the day we could track the delivery's progress. Assembly by their... Mehr ansehen
Unternehmen hat geantwortet
I have used their services many times and have always had a great experience. The customer service is friendly and professional, with quick replies and always very helpful. Highly recommended!
Unternehmen hat geantwortet
Worst experience ever!!! The website is complete junk. You select an item and when you go to pay, it keeps on prompting you for a credit card even though you select different payment methods. If... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Dekoration und Inneneinrichtung
- auch in
- Büromöbelhändler
- Fachgeschäft für Bettwaren
- Schlafzimmermöbelgeschäft
Vom Unternehmen geschrieben
Affordable home solutions like Casa and IKEA are nowhere to be found on the Maltese Islands. Problem solved! Maltashopper is here to deliver affordable products for your home! You'll uncover kitchens in a variety of colours and designs, wardrobes and other bedroom furniture, dining tables and chairs for your interior or garden space, and so much more. Whether you’re after modern, traditional, minimalist or Scandinavian styles, Maltashopper offers a range of brands for you to browse through. Maybe you’re just looking to scratch that DIY itch … you’re bound to find what you’re looking for! Maltashopper started operating in 2011. A growing family needed to find affordable furniture for their nursery, and IKEA seemed to be the best fit. Maltashopper filled this void in the market and became the first reliable business to deliver IKEA to the people of Malta and Gozo. Our vans and trucks travel to Sicily and back every week to cater for this growing demand. After becoming a household name, Maltashopper has taken pride in emerging as Malta’s preferred choice for bringing IKEA and other brands into their homes. Browsing through the website is easy and simple, getting in touch with support is very straightforward, and placing an order is a piece of cake. IKEA shipments enter Malta weekly. Personal shoppers are present in Sicily, hand-picking products off the shelves specifically for customers, allowing them to benefit from in-store discounts and newly stocked items.
Kontaktinformationen
162 , Cannon Road, SVR 5534, Santa Venera, Malta
- Sales@maltashopper.com
- www.maltashopper.com
4.0
Gut
160 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
First time buyer.
Communication is excellent. Time of delivery was satisfactory. Pick up staff very helpful as well. Will definitely buy from them again!
10. Januar 2023
Antwort von MaltaShopper
Hi Claudine, thank you for your review :) We are doing our best to offer the best service on the island from all fronts. Enjoy your order! Looking forward to receiving your next order!
Great experience
4. Januar 2023
Antwort von MaltaShopper
Thank you Patrick! Hopefully next time we will be better and can improve this score to 5-stars :)
2nd order, amazing service!
Really good experience using Maltashopper for the 2nd order I made - ordered items from stock mid week, furniture came the following week, was notified a week beforehand of time and date of delivery, then the delivery driver updated me 30 mins before delivery. The deliverymen are always very helpful and always help me take my items up to my apartment with the lift. The customer care team is very helpful and answers queries at any time of day. Items are great and I will be using this company again and again!
3. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Thank you for your review :) We are doing our best to offer the best service on the island from all fronts. Enjoy your order! Hope to hear from you again soon!
Very nice communication with the…
Very nice communication with the support team; good pricing
6. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Kristina! Thank you for your review :) We hope you enjoy the products!
2 months in the warehouse
Our product had been in the warehouse since October, we got it delivered in January.
A delivery date was fixed in December, they were meant to come, which made me wait all day, however they were no show. Not a word, not a call, not an apology.
After multiple calls to try and get it delivered, we finally got it. Let's not forget to mention that Maltashopper asked me to pay for a €30 delivery (as the delivery was meant to be a Saturday although they delivered it during the week), that they never refunded.
This was the last time I ordered with Maltashopper.
9. Dezember 2022
Antwort von MaltaShopper
It would have been proper for Charlotte to have specified that her original order was a "Pickup" order. She failed to collect her item from October to November, and we kept it for her, although our T&Cs say that it should have been cancelled and returned after three weeks. She is right about the missed delivery. The delivery person was found to be COVID-positive on the day and informed no one. As soon as we found out, we contacted all clients and explained to those who picked up the phone. She is also correct that her delivery was done mid-week (to get her the goods ASAP). We have refunded the difference in the delivery charge between normal delivery and Saturday delivery. I would also specify that every single email, call or communication by Charlotte was answered almost immediately. She would have received our apology for the missed delivery had she picked up our call.
Antwort von MaltaShopper
Thank you! Glad to have been of service and thank you for your business!
Antwort von MaltaShopper
Thank you very much!
Worst experience ever!!
Worst experience ever!!! The website is complete junk. It seems that you can place orders with items that are out of stock, no date for delivery. Bad traceability, it can be even in 100 years. And if the out of stock items are cancelled, you are charged 2%, so you pay for your nerves and lost of time.
4. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
We're sorry you feel that way. All your items except one item that IKEA discontinued were delivered or else on our next truck. You placed your order at the busiest time of the year, so, unfortunately, some delays will occur. Our Customer Care spent a long time explaining this to you, but you insisted on changing the rules to fit what you expected. Our terms and conditions regarding cancellations are well explained, and we keep clients up to date about the status of their orders.
Dorothy was extremely helpful
Dorothy was extremely helpful. She deserves a 5-star! The reason I gave a 4-star rating to the experience is that I would have preferred to find the items out of stock online rather than ordering and then finding out I had to wait weeks for their delivery.
13. November 2022
Antwort von MaltaShopper
Thank you for your review! Dorothy is a star!
Order #6742. I collected items at warehouse in Mqabba/Qrendi. There were two nice and helpful gentlemen. Caroline was very helpful and contacted me. Efficient. Very satisifed. Thank you.
Very efficient
1. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Thank you for your review!
User friendly and good service
Easy to use website and prompt updates on order status
15. Dezember 2022
Antwort von MaltaShopper
Thank you for your feedback and review!
Not yet delivered
27. November 2022
Antwort von MaltaShopper
This was the busiest time of the year with Black Friday and Christmas, both for us and for IKEA. Your order was delivered two days after your review. Sorry about the delay!
Horrendous
Horrendous! Avoid it at all cost. Service is below any measure. Super duper inefficient, slow, expensive and chaotic.
And afterwards they annoy you with spam mails asking to rate them.
Well, here you go Maltasbopper, this is the rating you deserve!
15. Dezember 2022
Antwort von MaltaShopper
This customer placed an order but needed to read and understand the delivery periods. He then advised that he would be away from the island. Despite his being rude, we went out of our way to be as helpful as possible. We do not spam anyone. Perhaps you should unsubscribe from emails you do not wish to receive. We will do that for you and also close your account. We're quite picky with regards to the customers we are willing to service.
Antwort von MaltaShopper
Thank you!
Professional customer handling at all levels.
The ordering process is easy. A visit to the Maltashopper offices to organise transport was dealt with very professionally. A phone call on theday of transport was answered cordially and the people involved were very helpful with determining the estimated delivery time. Two thumbs up.
15. Dezember 2022
Antwort von MaltaShopper
Thank you very much for your kind words!
It was a very smooth experience
It was a very smooth experience! Very polite and well trained staff.
4. Dezember 2022
Antwort von MaltaShopper
Thank you for your lovely words.
will be shopping with them again…
Took a little time for all items to be available in the warehouse but excellent customer care and easy pick up.
Items all excellent value for money.
I will be shopping again.
Thanks
15. Dezember 2022
Antwort von MaltaShopper
Thank you! We look forward to being of service to you!
Intrusive pop up promos
Long time customer seeing massive improvement in delivery times and ordering process. One complaint is the excessive amount of pop ups on your website. They are a nightmare.
30. Oktober 2022
Antwort von MaltaShopper
Thank you for your feedback and we've taken your point on-board!
Antwort von MaltaShopper
Thank you very much!
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