Maltashopper have a great team in their customer care section. They really do their utmost - calmly and with efficiency- to take care of their customers’ needs.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Our experience was excellent. From the moment we walked into their St Venera office to when we ordered. Delivery was on time and on the day we could track the delivery's progress. Assembly by their... Mehr ansehen
Unternehmen hat geantwortet
I have used their services many times and have always had a great experience. The customer service is friendly and professional, with quick replies and always very helpful. Highly recommended!
Unternehmen hat geantwortet
Worst experience ever!!! The website is complete junk. You select an item and when you go to pay, it keeps on prompting you for a credit card even though you select different payment methods. If... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Dekoration und Inneneinrichtung
- auch in
- Büromöbelhändler
- Fachgeschäft für Bettwaren
- Schlafzimmermöbelgeschäft
Vom Unternehmen geschrieben
Affordable home solutions like Casa and IKEA are nowhere to be found on the Maltese Islands. Problem solved! Maltashopper is here to deliver affordable products for your home! You'll uncover kitchens in a variety of colours and designs, wardrobes and other bedroom furniture, dining tables and chairs for your interior or garden space, and so much more. Whether you’re after modern, traditional, minimalist or Scandinavian styles, Maltashopper offers a range of brands for you to browse through. Maybe you’re just looking to scratch that DIY itch … you’re bound to find what you’re looking for! Maltashopper started operating in 2011. A growing family needed to find affordable furniture for their nursery, and IKEA seemed to be the best fit. Maltashopper filled this void in the market and became the first reliable business to deliver IKEA to the people of Malta and Gozo. Our vans and trucks travel to Sicily and back every week to cater for this growing demand. After becoming a household name, Maltashopper has taken pride in emerging as Malta’s preferred choice for bringing IKEA and other brands into their homes. Browsing through the website is easy and simple, getting in touch with support is very straightforward, and placing an order is a piece of cake. IKEA shipments enter Malta weekly. Personal shoppers are present in Sicily, hand-picking products off the shelves specifically for customers, allowing them to benefit from in-store discounts and newly stocked items.
Kontaktinformationen
162 , Cannon Road, SVR 5534, Santa Venera, Malta
- Sales@maltashopper.com
- www.maltashopper.com
4.0
Gut
160 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Steve was brilliant
Steve was brilliant . He was a great help and helped navigate and guide us to make the best informed decision .
This is what makes for a positive Customer Experience . Thanks Steve
13. Februar 2023
Antwort von MaltaShopper
Thank you for your review, Margaret! We will pass your feedback over to Steve. Enjoy your order and hope to hear from you again soon!
Quick service
20. Februar 2023
Antwort von MaltaShopper
Thank you for your review, Adrian! Enjoy your order and hope to hear from you again soon!
Antwort von MaltaShopper
Thank you for the review, Sven! Enjoy your order and hope to hear from you again soon!
It was my 1st time with you and I had a…
It was my 1st time with you and I had a lot of questions about one chair.
I went to Santa Venera office.
The lady at the office was soooooo It was my 1st time with you and I had a lot of questions about one Acapulco chair.
The lady at the office was so nice and helpful with me ! She took her time for helping me.
I would like to thank her again for her patience with me and her help.
And the color of the chair is perfect at home !
6. Februar 2023
Antwort von MaltaShopper
Thank you for the review, Anne! Caroline always goes above and beyond to help customers! We're so glad you got what you needed. Hope to see you again soon
Nice customer support team
5. Februar 2023
Antwort von MaltaShopper
Thank you for the review, Laura! Our team are always ready to help. Hope to hear from you again soon!
Good service
8. Februar 2023
Antwort von MaltaShopper
Thank you, Richard! Hope to hear from you again soon
Stellar service, delivery and products
Great customer service, response time and product delivery. Highly recommended.
8. Februar 2023
Antwort von MaltaShopper
Thank you, Steve! Enjoy the order, and hope to hear from you again soon!
Excellent service and friendly staff
7. Februar 2023
Antwort von MaltaShopper
Thank you for the review, Mark! Our team are always ready to help. Hope to hear from you again soon!
Everything happened as they said they…
Everything happened as they said they would via emails.
Received the parcel with no problems.
2. Februar 2023
Antwort von MaltaShopper
Hi Rick, thank you for your review! Enjoy your order and hope to hear from you again soon!
I ordered a few items which were all…
I ordered a few items which were all listed as available on the site, however only half of them arrived due to shipping issues. I asked for refund and was very very quickly compensated with no issues. The staff were polite. The only real complaint I have is that I wasn't informed before ordering that the items I needed weren't actually in stock.
19. Januar 2023
Antwort von MaltaShopper
Hi Simon, thank you for taking the time to review! We do our best to give the most up-to-date information on our site regarding availability.
On every IKEA product page, you will see:
- availability in Malta
- availability in Catania
- possibility of ordering from the IKEA logistics center
We do this so that our customers get the most information regarding a potential delay in fulfilling the order. We try to stock fast-moving items, but we are not IKEA nor affiliated with IKEA, so we are not updated instantly when stocks change. We rely on our own technology to figure this out through the information available on IKEA's website.
That being said, we do apologise for this gap in communication and we are constantly trying to resolve situations like these to improve our customer experience.
Thanks again and enjoy your order!
Antwort von MaltaShopper
Hi John! Thank you so much for your kind review. Enjoy your order! Hope to hear from you again soon!
Will purchase again
Very helpful and fast customer service. Well done and keep it up!
25. Dezember 2022
Antwort von MaltaShopper
Hi Christopher! Thank you so much for your kind review. Enjoy your order! Hope to hear from you again soon!
The clothes hanger fully corresponds to…
The clothes hanger fully corresponds to the description on the site The delivery was quick and convenient.
2. Februar 2023
Antwort von MaltaShopper
Hi Anastasia! Thank you so much for your kind review. We're glad you got what you were looking for! Hope to hear from you again soon.
Generally perfect
Generally perfect, the odd order gets delayed. I have been using for 9 years without any real problems
16. Januar 2023
Antwort von MaltaShopper
Hi Stephen! Thank you so much for your kind review and for sticking with us all this time. We greatly value your business. Enjoy your order! Hope to hear from you again soon!
The art of making simple things COMPLICATE
Once upon a time a small company was delivering simple and good services. Then they decided to go digital... And when you go digital you need to understand what you are doing !
The service became cumbersome, inefficient and even reaching stupidity.
You can't get anyone by phone, you receive dozen of needless emails clogging your mailbox.
You ask them to stop sending you marketing email, but they continue...
So I guess they will lose their clients.
NEVER GIVE THEM YOUR REAL EMAIL ADRESS, SPAMMING IS THEIR SPECIALTY.
26. Januar 2023
Antwort von MaltaShopper
Hi, we appreciate all reviews left for us - both positive and negative.
We have been a digital business since our conception in 2011. Over the years we've worked hard on improving our services, customer experience, and growing product and service options. All the while staying true to our core family business values and putting our customers first.
As you can imagine, being a digital business, we need to send order updates by email as that is our primary means of communication with our clients.
After checking the system we can see that you received emails updating you on your order. You didn't opt out of any marketing emails until you asked to stop receiving emails, at which point we acted and stopped you from receiving any more marketing emails.
Thanks again.
Extraordinary service.🤩🤩
Extraordinary service.🤩🤩
I ordered a lamp, which I could get nowhere else, and the kind and helpful people , working at maltashopper, had it sent home to me ( to France).
8. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Thank you for your review! It's our pleasure! Enjoy your new lamp!
one of the panels of the desk i ordered…
one of the panels of the desk i ordered was slightly chipped. besides that, everything was ok.
17. Januar 2023
Antwort von MaltaShopper
Hi Marie Claire, thanks for your review! Sorry to hear about the slight damage to the desk ... If the damage is noticed it before removing the packaging, or the packaging can be re-sealed we're more than happy to replace damaged items.
Next time! In the meantime, enjoy your order! Hope to hear from you again soon!
Service was fine
Service was fine. Had some difficult finding warehouse but other than that was fine.
5. Januar 2023
Antwort von MaltaShopper
Hi Russell, thank you for your review! Enjoy your order! Hope to hear from you again soon!
Good service.
16. Januar 2023
Antwort von MaltaShopper
Hi Dawn, thank you for your review! Hopefully next time we will be better and can improve this score to 5-stars :) Enjoy your order! Hope to hear from you again soon!
Saw something that interested me and…
Saw something that interested me and found it at the shop at St.Venera And very good communication.
Thanks
9. Januar 2023
Antwort von MaltaShopper
Hi Gerald, thank you for stopping by and leaving this lovely review. Enjoy your order! Hope to hear from you again soon!
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