Maltashopper have a great team in their customer care section. They really do their utmost - calmly and with efficiency- to take care of their customers’ needs.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Our experience was excellent. From the moment we walked into their St Venera office to when we ordered. Delivery was on time and on the day we could track the delivery's progress. Assembly by their... Mehr ansehen
Unternehmen hat geantwortet
I have used their services many times and have always had a great experience. The customer service is friendly and professional, with quick replies and always very helpful. Highly recommended!
Unternehmen hat geantwortet
Worst experience ever!!! The website is complete junk. You select an item and when you go to pay, it keeps on prompting you for a credit card even though you select different payment methods. If... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Dekoration und Inneneinrichtung
- auch in
- Büromöbelhändler
- Fachgeschäft für Bettwaren
- Schlafzimmermöbelgeschäft
Vom Unternehmen geschrieben
Affordable home solutions like Casa and IKEA are nowhere to be found on the Maltese Islands. Problem solved! Maltashopper is here to deliver affordable products for your home! You'll uncover kitchens in a variety of colours and designs, wardrobes and other bedroom furniture, dining tables and chairs for your interior or garden space, and so much more. Whether you’re after modern, traditional, minimalist or Scandinavian styles, Maltashopper offers a range of brands for you to browse through. Maybe you’re just looking to scratch that DIY itch … you’re bound to find what you’re looking for! Maltashopper started operating in 2011. A growing family needed to find affordable furniture for their nursery, and IKEA seemed to be the best fit. Maltashopper filled this void in the market and became the first reliable business to deliver IKEA to the people of Malta and Gozo. Our vans and trucks travel to Sicily and back every week to cater for this growing demand. After becoming a household name, Maltashopper has taken pride in emerging as Malta’s preferred choice for bringing IKEA and other brands into their homes. Browsing through the website is easy and simple, getting in touch with support is very straightforward, and placing an order is a piece of cake. IKEA shipments enter Malta weekly. Personal shoppers are present in Sicily, hand-picking products off the shelves specifically for customers, allowing them to benefit from in-store discounts and newly stocked items.
Kontaktinformationen
162 , Cannon Road, SVR 5534, Santa Venera, Malta
- Sales@maltashopper.com
- www.maltashopper.com
4.0
Gut
160 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Smooth transaction
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Johanna,
Thank you for taking the time to leave a review! We're glad everything went smoothly from order to delivery. We look forward to helping you with your next order.
Kind regards,
The Maltashopper Team
Excellent support
Excellent support! Anna quickly resolved my query.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Anete,
Thank you for the lovely review! We'll make sure Anna sees this. Quick answers are exactly what we aim for, so we're glad she got it sorted for you. See you next time!
The Maltashopper Team
Returns policy is bad
Returns policy is bad. The communication with the supplier takes too long.
Still waiting for the results
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Santos,
Thank you for your feedback, and we're sorry you're still waiting. That's not the experience we want anyone to have.
Most of our products come directly from suppliers in Italy, so some return and warranty claims have to be reviewed by the supplier before we can confirm the outcome. We know that can take longer than it should, and we're working on making the process faster and clearer.
In the meantime, please message us on WhatsApp with your order number. We'll chase the supplier and give you a clear update on where your case stands.
The Maltashopper Team
Maltashopper have a great team in their…
Maltashopper have a great team in their customer care section. They really do their utmost - calmly and with efficiency- to take care of their customers’ needs.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Shanti,
Thank you so much for this! "Calmly and with efficiency" is exactly how we want every customer to experience us, so it means a lot that it came through. We'll share your review with the customer care team. They'll be really pleased to read it.
Thanks for choosing Maltashopper, and see you soon!
The Maltashopper Team
Good customer service
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Andrew, thank you for the 5 stars! We're really glad our team looked after you well, and we'll pass your kind words on to them. Looking forward to seeing you again soon.
The Maltashopper Team
Very well served, fast delivery
Great service, I especially like the possibility of communicating through Whatsapp, both with AI and with an operator. Delivery times are fast, and pick up is easy once you know where to collect.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Serena,
Thank you for the lovely review! We're glad WhatsApp worked well for you, whether you were chatting with Lina, our AI assistant, or with one of our team.
You also make a fair point about pickup. It's easy once you know where to go, but it shouldn't take figuring out. We'll make the collection directions clearer so the next visit is just as smooth from the start.
Thanks again, and see you soon!
The Maltashopper Team
Always Great Service
I have used their services many times and have always had a great experience. The customer service is friendly and professional, with quick replies and always very helpful. Highly recommended!
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Polina,
Thank you so much, and thank you for coming back to us time and again! Hearing that the experience has stayed consistently good means a lot, and our customer service team will be delighted to read your kind words.
We look forward to helping you with your next order.
The Maltashopper Team
Quick response and problem solved.
Quick response and problem solved.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Matilda,
Thank you for the review! We're sorry you ran into a problem in the first place, but we're glad our team was able to sort it out quickly. Thanks for your patience, and we hope everything's smooth from here.
The Maltashopper Team
Great service
Joanne was very smart in helping us with our plans and designs, offered good suggestions.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Michael,
Thank you for the review! We've passed your comments on to Joanne, who was very pleased to hear the suggestions helped. Planning a space is always a collaboration, and it sounds like you made a great team.
We hope you enjoy the finished result, and we'd love to help with your next project.
The Maltashopper Team
webite needs updating or refininng in…
webite needs updating or refininng in search or filter
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Andrew,
Thank you for the feedback. It's fair. With the size of our range, good search and filtering matter a lot, and we know there's room to improve.
If you can tell us what you were looking for, or which filter was missing or didn't work as expected, we'd really appreciate it. Just message us on WhatsApp or reply to any of our emails. Specific examples like yours are exactly what help us fix the right things first.
The Maltashopper Team
Quick follow up and very helpful.
Quick follow up and very helpful.
19. August 2026
Bewertung ohne vorherige Einladung
Our experience was excellent
Our experience was excellent. From the moment we walked into their St Venera office to when we ordered. Delivery was on time and on the day we could track the delivery's progress. Assembly by their man was done in a very professional way without any inconvenience for us.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Marty,
Thank you for such a thorough review! It's great to hear that everything went smoothly, from your visit to our Santa Venera office right through to delivery and assembly. Being able to track the delivery on the day is something we added for exactly this reason, so we're glad it helped.
We'll pass your kind words on to our assembly team. Enjoy your new furniture!
The Maltashopper Team
To be avoided at any cost
To be avoided at any cost, i ordered twice in the last year and every time they are unable to deliver within malta for weeks and products are stuck in there warehouse, they show stuff as not arrived in malta that is arrived and there price gouging is enourmous.
Just google a bit for courier and parcel services, there are services that deliver for a fraction of that cost of Maltashopper weekly from Ikea in Catania.
Reply:
I don't need you to look into my order, we had enough communication,
I had one order in autumn and one in the summer, same experience.
About returns: the only way to return with maltashopper is to bring unopened packaged items to your warehouse in person ( I know since we had that discussion). That is not exactly as EU consumer law for online orders dictates that, under EU consumer law (change of mind) online orders can be returned in any case within 14 days by mail, there are some exceptions but that covers products that spoil and are otherwhise unsellable, it does not include furniture. The cost of shipment is covered by the consumer except there is a defect then the seller has to cover the cost of return. So requiring unopened packaged items to be returned in person to your warehouse for a refund is not what the EU consumer law asks, so please don't claim that for your business.
About price, for what maltashopper offers taking 20-30% ontop of what Ikea charges is a ask. I don't even want to imagine what happens in case something is delivered damaged.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Thank you for taking the time to leave feedback, and we're sorry your orders didn't go smoothly.
We'd like to look into what happened, but the email address provided through Trustpilot is a forwarding alias that doesn't appear in our system, so we haven't been able to identify you or your orders. If you email us at sales@maltashopper.com with an order number, or the address or phone number used at checkout, we'll pull the full history on both orders and come back to you with specifics.
On timing: our stock comes in from suppliers in Italy on scheduled sailings, and July and August are consistently our slowest months. Italian suppliers and logistics centres close for the summer period, and a single shutdown week pushes back everything behind it. That's a genuine constraint of importing into Malta rather than stock sitting in our warehouse, and it's something we should flag more clearly at the point of ordering — we're working on that for next summer.
Every order carries a tracking link showing its detailed status at each stage, and our support team is available 24 hours a day by phone, email, live chat and WhatsApp. If your order was delayed, we would much rather have heard from you at the time so we could have explained exactly where it was — the offer to do that still stands.
On returns, our practice is that where we have delivered an order, we collect the return; where the customer collected, the item comes back to the warehouse. Under the EU right of withdrawal for online orders, returning the goods is the consumer's responsibility and the cost is theirs — our collection service exists as an optional convenience rather than a substitute for that. Our returns policy covers a generous 90 days as opposed to the EU mandated 14 days.
On price, one clarification for other readers: we're a retailer, not a courier. What you pay covers the goods themselves and VAT, warehousing, and warranty and returns rights under EU consumer law. A parcel courier quote covers the transport alone, which is why the two aren't comparable.
Please do get in touch — we'd like to look into your orders properly.
MaltaShopper
Beware of ordering from this shop…
Beware of ordering from this online shop. In my case, I was allowed to place and pay for an item shown as being in stock, only to be told - not shortly after placing the order, but upon collection, after waiting the full stated processing time - that it was unavailable. I was then expected to accept a different version of the product on the spot. A refund was eventually offered, but it was still a poor experience, particularly for anyone who specifically requires the products ordered or is working to a deadline.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Mario, thank you for the feedback and I'm sorry for the frustration this caused. You're right that this isn't the experience we want — an item shouldn't show as available if it can't be fulfilled, and finding out only at collection after the full processing time is unacceptable. As you know, we refunded you in full, and I'm following up internally on why our stock status didn't reflect reality so this doesn't happen to other customers. If there's anything else we can do to make this right, please reach out to us directly.
The most unprofessional company I have ever dealt with!
A company that willingly lies and then will not rectify the mistakes that they made, letting me, the customer down time and time again.
I rarely leave negative reviews, but after this experience I feel it's important to warn others.
I waited 10 weeks for my order. When it was finally ready, the company confirmed my delivery date by email, so I arranged my work schedule and took time off specifically to be home. They then failed to deliver the order due to their own mistake, which they openly admitted.
Despite acknowledging that the error was entirely theirs, they refused to rectify it. Instead of arranging a prompt redelivery, I was told I would have to wait a further 7 days, causing even more inconvenience. I was also told that delivering to Gozo was "impossible"—a claim that is simply not credible when countless other companies manage to provide this service every day.
Communication throughout was poor. I received conflicting information from different members of staff, was promised a call from a manager that never happened, and spent far too much time chasing updates myself. Even after admitting their mistakes, the company refused to offer any meaningful compensation or take responsibility for the inconvenience they caused.
Customer service is about keeping your promises, taking ownership when things go wrong, and valuing your customers' time. Unfortunately, this company failed on every count.
Had the company taken responsibility and made a genuine effort to put things right, this review would not have been necessary. Instead, I have been left with no confidence in recommending this company and would strongly advise others to consider purchasing elsewhere.
I have now reported my experience to the Malta Competition and Consumer Affairs Authority (MCCAA). Having since read the experiences of many other customers, I sincerely hope anyone who experiences similar treatment also considers reporting it so that these practices can be properly investigated.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Thank you, Elise. Your order was placed in early April, and the bulk of the wait was caused by items being out of stock at source — the table in particular — which sat outside our control. Our advertised lead time is 3–5 weeks and we're sorry yours ran well beyond that. The missed delivery on 10 June was a system error on our side; we acknowledged it, apologised, and your outstanding items were delivered on our next scheduled Gozo run. We're sorry the experience didn't meet your expectations and we wish you well.
I had a fantastic experience with Malta Shopper
I had a fantastic experience with this company.
I wanted to get some bowls that only they had (out of stock worldwide.) They did ask me to organise the shipping to Australia myself (only because of glass items that they couldn't guarantee would break.) But they were SO kind and considerate the whole way, communicating with me when the courier came to pick up etc.
When there was a mix up with the order they fixed it immediately and I got the bowls I ordered in perfect condition.
Joanne and Anna went above and beyond for me. They did not have to do that because they weren't earning a whole lot from the order. They're just good people. In a time where no one really cares about service anymore this smaller business are focused on it. Would recommend and will use again.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Thank you so much for taking the time to write this — it genuinely made our day. Those bowls were a real mission to track down, so knowing they made it all the way to Australia in perfect condition is the best possible ending. We completely understood the worry with glass over that distance, and we're grateful you were so patient while we sorted the shipping side together.
Joanne and Anna will be thrilled to read this. Looking after people properly matters to us, regardless of the size of the order, and it means a lot that it came through. Thank you for the kind words about small businesses too — we feel that.
Enjoy the bowls, and we'd love to help again whenever you need us.
— David & the Maltashopper team
Quick reply
4. Februar 2026
Antwort von MaltaShopper
Thank you for the five stars! We really appreciate you taking the time to rate us, and we're glad you had a good experience. If there's ever anything we can help with, you know where to find us.
— David & the Maltashopper team
Antwort von MaltaShopper
Thank you so much — that means a lot to us. Professional service is exactly what we aim for, and the recommendation is genuinely appreciated. We'd love to help again whenever you need us.
— David & the Maltashopper team
Antwort von MaltaShopper
Thank you so much — we really appreciate it! Delighted you had an excellent experience, and the recommendation means a lot. We're always here whenever you need us.
— David & the Maltashopper team
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