Maltashopper have a great team in their customer care section. They really do their utmost - calmly and with efficiency- to take care of their customers’ needs.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Our experience was excellent. From the moment we walked into their St Venera office to when we ordered. Delivery was on time and on the day we could track the delivery's progress. Assembly by their... Mehr ansehen
Unternehmen hat geantwortet
I have used their services many times and have always had a great experience. The customer service is friendly and professional, with quick replies and always very helpful. Highly recommended!
Unternehmen hat geantwortet
Worst experience ever!!! The website is complete junk. You select an item and when you go to pay, it keeps on prompting you for a credit card even though you select different payment methods. If... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Dekoration und Inneneinrichtung
- auch in
- Büromöbelhändler
- Fachgeschäft für Bettwaren
- Schlafzimmermöbelgeschäft
Vom Unternehmen geschrieben
Affordable home solutions like Casa and IKEA are nowhere to be found on the Maltese Islands. Problem solved! Maltashopper is here to deliver affordable products for your home! You'll uncover kitchens in a variety of colours and designs, wardrobes and other bedroom furniture, dining tables and chairs for your interior or garden space, and so much more. Whether you’re after modern, traditional, minimalist or Scandinavian styles, Maltashopper offers a range of brands for you to browse through. Maybe you’re just looking to scratch that DIY itch … you’re bound to find what you’re looking for! Maltashopper started operating in 2011. A growing family needed to find affordable furniture for their nursery, and IKEA seemed to be the best fit. Maltashopper filled this void in the market and became the first reliable business to deliver IKEA to the people of Malta and Gozo. Our vans and trucks travel to Sicily and back every week to cater for this growing demand. After becoming a household name, Maltashopper has taken pride in emerging as Malta’s preferred choice for bringing IKEA and other brands into their homes. Browsing through the website is easy and simple, getting in touch with support is very straightforward, and placing an order is a piece of cake. IKEA shipments enter Malta weekly. Personal shoppers are present in Sicily, hand-picking products off the shelves specifically for customers, allowing them to benefit from in-store discounts and newly stocked items.
Kontaktinformationen
162 , Cannon Road, SVR 5534, Santa Venera, Malta
- Sales@maltashopper.com
- www.maltashopper.com
4.0
Gut
160 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Non affidate la vostra merce a loro.
If you don't want to have problems, don't trust this company, because in addition to being disorganized, they lie and are unable to transport anything and ask for full payment in advance so if anything happens they wash their hands of it. I'll start by saying that for personal reasons, I repeatedly asked if they could guarantee pickup in Catania on the same day indicated by Mondoconvenienza, which was about a month after the purchase of the goods. First they said yes... then it took me days to get the same answer again. As soon as I picked up the goods, I asked when they would deliver them to my home because I had to coordinate with the lifter and the fitter... another ordeal! They didn't know when... every answer was different. First someone told me Saturday morning, then Monday, then Tuesday... so on for days until they answered, "We're not interested in your plans. You have to respect our schedule." That is, I entrusted the transport with the guarantee that they would respect my schedule. Having ordered a bedroom and a bathroom and expecting people from out of town, I couldn't have the house without a bathroom and a bedroom... in the end, it was delivered 4 days after collection. The boxes are broken, some packages are torn, and all had suffered more than one blow. All the shelves in the bedroom are broken, and even two drawers are split in half right where the box was damaged... I felt like crying. I have a new bedroom I bought in Italy, all smashed, and even if Mondo Convenienza accepts a replacement, you'll pay hundreds of euros to send someone to pick them up in Italy and bring them back here. They're animals and incompetent.
se non volete avere problemi non affidatevi a questa azienda ,perché oltre ad essere disorganizzati,mentono e non sono in grado di trasportare nulla e chiedono tutto il pagamento in anticipo quindi se succede qualcosa poi se ne lavano le mani.
comincio con il dire che per motivi personali ho chiesto ripetutamente,se potessero garantire il ritiro a catania lo stesso giorno indicato da mondo convenienza ( io vivo a Malta)che era circa un mese dell'acquisto della merce..prima mi hanno detto di si...poi ho impiegato giorni per riottenere la stessa risposta..
appena ritirata la merce ho chiesto quando sarebbe stata consegnata a casa perche dovevo coordinarmi con il lifter e il montatore..altra odissea non sapevano quando..ogni risposta era diversa prima qualcuno mi disse sabato mattina poi lunedi ,poi martedi ...cosi per giorni finche non mi hanno risposto non ci interessano i tuoi programmi devi rispettare il nostro calendario...
cioè io ho affidato il trasporto con la garanzia che loro avrebbero rispettato le mie tempistiche avendo ordinato una camera e un bagno e aspettando persone da fuori non potevo avere la casa senza bagno e senza camera...alla fine viene consegnata dopo 4 giorni dal ritiro.
le scatole sono rotte alcuni pacchi strappati tutte avevano subito più di una botta..
tutte le mensole della camera sono rotte e anche due cassetti spaccati a metà proprio dove la scatola era danneggiata...mi veniva da piangere
ho una camera nuova comprata in italia tutta spaccata e anche se mondo convenienza mi accetta la sostituzione pagherei centinaia di euro per mandare qualcuno a prenderle in italia e riportarle qui.
sono degli animali e incompetenti
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Dear Rosalinda,
Thank you for taking the time to share this, and we're genuinely sorry that your furniture arrived damaged. Opening boxes to find broken shelves and split drawers is upsetting, and we completely understand the frustration — that is not the outcome anyone wanted.
We would gently add some context, because our records tell a fuller story. The pickup date you needed in Catania (27 February) was confirmed and honoured — in fact our Managing Director called you personally to make sure your collection happened on that exact day, ahead of the supplier's stated window. Your home delivery was then scheduled and confirmed in writing for a specific day and time, with our team coordinating directly with you so you could arrange your lifter.
Where we genuinely share your disappointment is the condition on arrival. As we explain at the outset, items bought directly from a third-party store in Italy and entrusted to us purely for transport carry a real risk of transit damage on flat-pack furniture — a risk we flag precisely because we don't want anyone caught out.
Really complicated payment system and…
Really complicated payment system and after I placed my order it should take 2,5 weeks for it to come but they called me twice to said they wouldn’t come on that day and it got delayed 2 weeks. So 1 month it took for it to arrive.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Joanna, thank you for the honest feedback — and our apologies for the delay. You're right that a month is longer than the timeframe we gave you, and being called twice to push the date back is genuinely frustrating; we're sorry for the disruption that caused. We're also taking your point about the payment process on board — it's something we're actively working to make smoother. We're glad your order did arrive, and we hope the items themselves have lived up to expectations. If there's anything else we can help with, we're here.
— David & the Maltashopper team
Totally disappointed
Totally disappointed. Placed an order end of November 2025 for Qty 3 sheets of wood (2.44m x 1.22m) as per listing. Delivery was expected for the 3rd week of December. Order got delayed. There was some bad weather that might have affected the delivery and thus I was patient. Waiting for festive season to be over and chased for some answers. I got all excuses that you could imagine, including the weather and also blaming the supplier in Sicily. Last week, beginning of February, I got a mail for clarification from Maltashopper asking me what have I ordered, since the supplier in Sicily sent only 3 pieces of wood @ 1m2 each! This is ridiculous. At the stage I just told Maltashopper that if they're unable to deliver what they promise to, they should cancel my order and refund me, which eventually they did. Waited for 2 months+ and ended up in a refund. I wouldn't recommend Maltashopper, there are other reliable alternates for sure.
10. Dezember 2025
Antwort von MaltaShopper
Dear Michael,
Thank you for taking the time to write this, and I want to be straight with you: you're right. This order fell well below the standard we hold ourselves to, and the apology is owed without any "buts."
You were patient through the delay, you chased for answers you should have been given proactively, and — worst of all — you were asked to re-confirm what you'd ordered months after placing it, when the details had been with us since December. That should never have happened, and I understand completely why it broke your confidence in us.
The refund was the right outcome, and I'm only sorry it took the experience it did to get there. I've taken this back to the team to fix the specific breakdowns that caused it, because the lesson here is ours to learn, not yours to absorb.
If you'd ever be willing to give us a second chance, I'd like the opportunity to show you how we should have handled this. Either way, thank you for the honest feedback — it's more useful to us than you might think.
— David Thake, Maltashopper
Excellent book display and easy to set up
Love the book display, it encourages our son to engage with and choose the books himself. Also the bottom drawer has ample space for storage too. Truly happy with this purchase! It's exactly like the pictures too
5. November 2025
Antwort von MaltaShopper
This made us smile — thank you! There's something really special about a display that lets little ones pick their own books, so we love that it's encouraging your son to do exactly that. Glad the bottom drawer is earning its keep too, and that it matched the photos. Thank you for choosing us, and enjoy all the reading ahead!
— David & the Maltashopper team
I had an exceptional experience
I had an exceptional experience ! Specially with the Brazilian attendant. I will definitely come back
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Thank you so much — what a lovely thing to read! I'll be sure to pass your kind words on to our Brazilian colleague, who'll be thrilled to know she made such an impression. Looking after people well is what we care about most, so this means a lot. We can't wait to welcome you back!
— David & the Maltashopper team
Refused to do the delivery even delivery fee was paid
Even i paid for delivery service, they didn't bring the order as saying that the house is on a pedestrian street and on steps. I actually explained where the house is situated when giving the order. Since they refused to do the delivery, i cancelled the order. Refund was done immediately.
9. September 2025
Antwort von MaltaShopper
Dear Merve,
We're sorry this one didn't work out, and we appreciate you've shopped with us many times before.
The order was a large three-seater sofa bed, and your address is on a pedestrian street with steps. As standard, our team delivers to street level, and although the driver had a trolley, it can't be used on stairs — so an item that size needs someone on hand to help with the final carry. We offered both a redelivery to street level and collection, and once those didn't suit, we processed a full refund — purchase and delivery fee — without delay.
We know that's not the outcome you wanted, and we're sorry the access made it impossible for us to complete the delivery the way you'd hoped. If you'd like, reach out before your next order and we'll confirm in advance exactly what we can manage for your street, so you're never left in this position again.
Antwort von MaltaShopper
Thank you! Punctual and satisfied is exactly what we aim for, so it's great to hear. We appreciate you taking the time to leave a review, and we're here whenever you need us again.
— David & the Maltashopper team
Fast and efficient
Fast and efficient. Premises for collection not easy to get to but worth the time getting there.
6. August 2025
Antwort von MaltaShopper
Thank you! Fast and efficient is exactly what we're going for, so we're glad that came through. You're right that our collection point takes a bit of finding — so we really appreciate you making the trip, and we're delighted it was worth it. See you again soon!
— David & the Maltashopper team
Ordered 2 mattresses
Ordered 2 mattresses, and after 2 weeks I received only 1 mattress. I will never buy again from Maltashoper....
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Hi Yavor,
We are really sorry for the frustration. We understand how disappointing it is to expect two mattresses and receive only one. We spoke with you by phone and confirmed that the main issue was the lack of updates. Because deliveries handled via White Stone don’t show live tracking, you didn’t get the visibility you should have.
We’re constantly improving how we proactively update customers on the orders, so you’re kept in the loop at every step.
If there’s anything else we can do, please DM us with your order number and we’ll jump on it right away.
Thank you for your patience - we’ll make this right.
Good tracking of products as shipment…
Good tracking of products as shipment was split in two deliveries. Everything arrived without damage.
3. Juli 2025
Antwort von MaltaShopper
Thank you so much for the positive feedback! We appreciate your business!
Excellent!
Order arrived in 6 days and it was 67euros cheaper than local competitor!
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Thank you for your feedback! We’re delighted to hear your order arrived promptly and that you found great value with us. We truly appreciate your support and look forward to serving you again soon!
I didn’t purchase anything this year
I didn’t purchase anything this year. I’m supposed to have store credit…
4. Juni 2025
Antwort von MaltaShopper
Hi there,
You do indeed have store credit on your account. We’re sorry you didn’t reach out to us about this — we’re always happy to help! Please feel free to contact us anytime so we can make sure you enjoy using your credit. We’d love the chance to turn your experience into a positive one.
Antwort von MaltaShopper
Thank you so much for your kind words! We’re delighted to hear that you found our service professional and efficient. It’s always our goal to provide a smooth and hassle-free experience, and your feedback means a lot to us.
Antwort von MaltaShopper
Thank you for your lovely feedback! We’re so pleased to know you value our reliability and quick responses. It’s always a pleasure to assist you and make sure everything runs smoothly. 👌
Antwort von MaltaShopper
We really appreciate your support—thanks for choosing us!
We looked high and low to try and find…
We looked high and low to try and find some lampshades that we had purchased in IKEA 20 years ago and found some on Malta shopper as it turned out they had to import it from Sicily but it arrived in Australia and we couldn’t be happier
9. April 2025
Antwort von MaltaShopper
We're so glad we could help bring a special touch to your home—your satisfaction means the world to us!
Very easy to navigate and user friendly…
Very easy to navigate and user friendly website, customer team is very helpful. I love their CASA and IKEA products ❤️
8. April 2025
Antwort von MaltaShopper
Thanks for your kind words! We're happy you had a smooth experience and are enjoying the selection :)
Extremely disappointing!
Extremely disappointed with my experience. I ordered an Ikea Besta door from Malta Shopper which arrived damaged due to incredibly poor packaging—just two very thin layers of small bubble wrap for an international delivery. Considering I paid €90 for shipping, I expected far more care to be taken in protecting the item.
When I contacted customer service, they showed no interest in resolving the issue and simply told me that because I didn’t purchase insurance, it’s my responsibility. Frankly, this feels like a way to deflect accountability for inadequate packaging. Insurance shouldn’t be a fallback for poor shipping standards.
I wouldn’t recommend ordering anything from this company unless you’re willing to take the risk and deal with unhelpful support if something goes wrong.
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von MaltaShopper
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
Please note that all items are carefully packed before dispatch, following our standard procedures to ensure they are well protected. However, once a package leaves Malta and is in international transit, any damage that occurs is unfortunately beyond our control. For this reason, we always strongly recommend purchasing shipping insurance, which provides coverage in case of such incidents.
We understand your frustration and truly regret that your order arrived in this condition.
Antwort von MaltaShopper
Hi Sinclair, thank you for taking the time to review our service. I looked into your orders and the only damaged item that was brought to our attention was a seat cover that we agreed to replace. We don't know of any other damages that you found and we don't seem to have been informed about them. Our time window for checking a delivery is 48 hours and not 24. I hope that helps.
Antwort von MaltaShopper
Thank you for your feedback – we truly appreciate it!
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