Chris was the engineer who attended or boiler situation, was helpful, friendly and very professional. Left our home without the leaking outside boiler pipe, and replaced the failed part, left the comp... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My annual Gas safety check was carried out on 21st September 2026 by your engineer Amit Choda.. this was the third year where Amit has carried out this work at my home.. Amit arrived on time..* is ver... Mehr ansehen
Unternehmen hat geantwortet
Liberty engineer always on time very friendly lets you know everything ok before he goes .Steve has been our service engineer for 12 years and feel safe living on my own and retired I know I can trus... Mehr ansehen
Unternehmen hat geantwortet
The engineer was fantastic , went above and beyond to repair our circuit board which was dangerous. He was friendly, polite , informative and very respectful of ourselves ( pensioners in sheltered... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Kontaktinformationen
Charley Wood Road, L33 7SG, Liverpool, Vereinigtes Königreich
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4.4
Hervorragend
9139 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Even though I was without heating and…
Even though I was without heating and hit water from friday till Tuesday the guy who came out to help me monday was verry nice and made sure he did everything to help and finally got it fixed Tuesday and I couldnt thank him enough.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Good afternoon, Paige,
Thank you for taking the time to share your experience. I’m sorry to hear you were left without heating and hot water for several days, but I’m pleased the engineer did everything he could to support you and help get the issue resolved. It’s clear his dedication and determination made a real difference during a difficult situation, and I’ll make sure your kind words are passed on.
Speak soon,
Adrian.
Very happy with the boiler service
Very happy with the way service was carried out, no issues at all.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Karen,
Fantastic to see the service went as expected.
Thanks
Paul
Fast service recommendations
Fast service recommendations
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Sam,
Great to hear.
Thanks
Paul
Quick easy and convenient
Quick easy and convenient.
Even put up with kids asking a million questions.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Ellie
thank you for your feedback today, I'm happy to hear our engineer completed the job efficiently.
kind regards
Wendy
The engineer was very pleasant and…
The engineer was very pleasant and checked everything quickly and efficiently
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Irene
thank you for your feedback today, I'm happy to hear everything went well and the job was completed efficiently.
kind regards
Wendy
Very polite and fixed the problem…
Very polite and fixed the problem straight away
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Good afternoon, Jacqueline,
Thank you for your feedback. I'm pleased to hear the issue was resolved straight away and that the engineer's polite and professional approach helped make the visit a positive one. It's always rewarding to know our customers are back up and running quickly after reporting a problem.
Speak soon,
Adrian.
Efficient and always a pleasure to…
Efficient and always a pleasure to allow the service.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Good afternoon, Ron,
Thank you for your continued support. It's lovely to hear you've consistently found the service efficient and that our visits are always a positive experience. Comments like this are a real boost for the team and are greatly appreciated.
Speak soon,
Adrian.
I work full time and I receive a text…
I work full time and I receive a text the evening before the day you plan on attending in which I can't accommodate on such short notice.
I then receive threatening letters from for housing saying they are going to apply to gain legal entry even though I'm not refusing entry, I'm just asking for notice of a convenient date and time for attendance. It was then booked for AM this morning and no one has turned up. I have tried to use the webchat which is down for maintenance, I have then contacted the contact number provided and its an out of hours service which don't have access to the operatives schedule and can't provide an ETA. My annual gas service was completed in October last year so I'm in no breach of my tenancy and I'm being threatened like I'm a criminal. Absolutely shocking service
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Good afternoon, Ben,
We're sorry to hear that you're dissatisfied with the service you've received. We appreciate that arranging access can be challenging when you work full time, and we're disappointed to learn that your appointment did not go as expected. Thank you for taking the time to share your feedback, which has been noted and will be reviewed by the relevant team.
Speak soom
Adrian
Let down
Only received a text telling me about a gas service late afternoon the day before the visit, but then no one turned up to complete a service after waiting in all day.
Then received a text to ask me to rate the visit that never was.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Karen,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Excellent punctuality and speedy…
Excellent punctuality and speedy installation
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Sheila,
thank you for your feedback today, I'm happy to hear ourengineer completed the job efficiently.
kind regards
Wendy
Excellence
Prompt, professional, friendly service
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Antony,
Great to hear.
Thanks
Paul
Jason was sound and also got it done…
Jason was sound and also got it done fast. Thanks again
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Patrick,
thank you for your feedback today, I'm happy to hear our Jason completed the job efficiently.
kind regards
Wendy
Graham arrived well within the time…
Graham arrived well within the time given to me. He was polite and friendly. He quickly got on with servicing my boiler, checking alarms and testing the heating system. I'm not an engineer but he appeared to be very efficient.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Cherie,
Great to hear the visit went well from Graham.
If you would like to send an official compliment please send us a short summary to feedback@liberty-group.co.uk.
Thanks
Paul
The technician did a five star job
The technician did a five star job
In fixing the repair of a burst water supply tube.
The only reason I scored 3 stars was the admin staff were so short with me when I asked why the technician was late that particular afternoon was the repair was booked for am's mot pm's
When I did get the chance to speak to one of the admin staff was the way she answered the phone with a mouthful of chewing gum.
Not recommended.
3 stars for admin 5 stars for the technician.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Good morning, Mr Sharman,
Thank you for taking the time to leave your review. I'm delighted to hear the technician resolved the burst water supply pipe and delivered the high standard of service you expected. That said, I'm sorry the communication around the appointment and your experience when contacting our office fell short of your expectations. Your comments have been noted, as both the quality of our repairs and the service we provide over the phone are equally important.
Speak soon,
Adrian.
Professional and got the job done Very…
Professional and got the job done Very happy.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Deborah,
thank you for your feedback today, I'm happy to hear the job was completed professionally.
kind regards
Wendy
Adam was very helpful
Adam was very helpful, polite and funny!
And his tattoos are awesome!
He’s a cool dude to have on your team.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Sophie,
thank you for your feedback today, I'm happy to hear Adam gave a good impression and the job went well.
kind regards
Wendy
I called the engineer because the noise…
I called the engineer because the noise coming from one of the alarms has not been addressed. The same issue is still there
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Hi Elaine,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Pleasant staff
Needed to cancel an appointment but had difficulties contacting because my emails went unanswered and the appointment day arrived with no acknowledgement, however I rang in the morning and finally managed to get through and requested a smaller window of time for the appointment and they allowed that. The receptionist was very pleasant and polite as was the engineer who carried out the service.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Good morning, Tina,
Thank you for sharing such balanced feedback. I'm sorry that getting in touch to rearrange the appointment wasn't as straightforward as it should have been, but I'm pleased the team were able to help once you got through. It's great to hear both our receptionist and engineer were courteous and accommodating, and that the appointment was completed successfully in the end.
Speak soon,
Adrian.
Just got on with the work and friendly
Just got on with the work and friendly
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Good morning, Laurence,
Thank you for your review. I'm pleased to hear the engineer was friendly and got straight on with the job without any fuss. Sometimes the best visits are the ones where everything is handled smoothly and efficiently. We appreciate you taking the time to share your experience.
Speak soon,
Adrian.
Very friendly engineer who got straight…
Very friendly engineer who got straight down to the job. No mess and respectful of the property.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Liberty
Good morning, Nicholas,
Thank you for taking the time to leave your feedback. It's great to hear the engineer got straight to work, treated your home with respect, and left everything just as they found it. A friendly approach and a tidy job can make all the difference, so I'm pleased this was your experience.
Speak soon,
Adrian.
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