I found the Boho flats now on your app for $118 that I just received today. I called for a price adjustment instead having to return the sandals and repurchasing. I am a loyalty customer and would add... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
NOTE added 4/22: I received a response from Kurt Geiger.com thanking me for my review. However, there is no mention as to whether they will be sending me the 2 gift boxes they forgot to add. I... Mehr ansehen
Unternehmen hat geantwortet
I was really excited about the Velvet Mini Kensington purse after seeing it online—the crystal-printed velvet and multicolor embellishments looked stunning on the website. Unfortunately, the reali... Mehr ansehen
Unternehmen hat geantwortet
Everything arrived beautifully packaged and well protected. Each Kurt Geiger jewelry pieces was individually wrapped and included its own dust bag, along with stunning, colorful packaging. You can re... Mehr ansehen
Unternehmen hat geantwortet
3.5
Akzeptabel
753 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
I need to get a bigger size 😒 but I…
I need to get a bigger size 😒 but I like the shoes
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Rhea,
Thank you for your feedback. We’re glad to hear that you like the shoes, though we’re sorry the size wasn’t quite right.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
I didn’t receive the item I…
I didn’t receive the item I purchased..I’m very upset about it I’m looking for a refund…Thankyou My order number is also
KGUS13319989
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Nathaniel,
Thank you for sharing your feedback. We’ve reviewed your ticket with our Customer Service team and confirmed that your order was delivered by FedEx. Tracking details and a delivery image have been provided, and parcels left at your property are considered a compliant delivery.
We completely understand how disappointing this must be. However, based on the courier’s confirmation, we’re unable to reopen the case or advise further at this time.
We truly value your feedback and are very sorry for the inconvenience caused.
Regards,
Team Kurt Geiger
It looks as if someone tore my box
It looks as if someone tore my box. I can’t even keep my shoes in the box because the shoe box is tore.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
HI Des,
We’re sorry to hear about this and appreciate you bringing it to our attention.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Bad customer service for a loyal customer
I bought a shoe and use my $60 loyalty gift points and then the shoe went on sale two days later and it’s even less even after the $60 loyal to gift points are used and I still have not even received the shoes yet but you all still will not give me the lower cost of the shoe. It’s called very very bad service and I will probably not buy any more items from you again. You have lost a very happy customer and I still haven’t got my shoes delivered even though they cost more now.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Inis,
Thank you for sharing your feedback.
In accordance with our guidelines, we are unable to process price matches for items that were purchased using a promotional code. As such, we are unable to honor the price change in this instance.
We understand this may be disappointing, and we sincerely apologize for any inconvenience this might cause. Please know that we remain committed to providing you with the best quality products and exceptional service.
We appreciate your understanding and continued support.
Regards,
Team Kurt Geiger
Love the quality of the purse
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Kia,
Thank you for your wonderful review!
We're so happy to hear that you love the quality of your purse. Enjoy it, and we hope to see you back again soon.
Regards,
Team Kurt Geiger
My jewel came off the week I brought it
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Amari,
Thank you for bringing this to our attention, and we're sorry to hear about your experience. Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you again for letting us know.
Regards,
Team Kurt Geiger
I have not nor have I received or can…
I have not nor have I received or can track my order
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hello there,
We’re sorry to hear that you haven’t received your order and are unable to track it. Please share the requested details so that a member of our team can reach out to you via email and investigate this matter further. Alternatively, you can reach out to our team who would be more than happy to assist with this.
Kind regards,
Team Kurt Geiger
My order was received early which is…
My order was received early which is great however it is for my birthday and it is way too tiny. Yes I am new to this brand however I absolutely love it. The dimensions were not too accurate or maybe I didn’t understand which is why I called and was given the wrong information. My birthday is the this Thursday and the bag is NOT going to work which truly sucks. I would have so gotten the size up and would have been happy to enhance my birthday look and still enjoy the bag another time. I am very sadly disappointed and therefore had to give a low experience because now I have no bag for my birthday dinner. Sucks!
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hello Sakiyna,
We’re very sorry to hear that the bag didn’t meet your expectations for your birthday. We completely understand how disappointing this must be and appreciate your feedback. Your comments will be shared with the relevant team to help improve sizing guidance and the overall customer experience.
Kind regards,
Team Kurt Geiger
The handbag I really wanted was out of stock but was still being advertised.Very disappointed...even your sister company norstrom, bloomingdalesetc. I even ordered to get a cancelation notice twice
The handbag I really wanted was out of stock but was still being adv
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hello Rozanne,
We’re sorry to hear that the handbag you wanted was out of stock despite being advertised. We understand how frustrating this must be and truly appreciate you sharing your experience. Please know that your feedback has been taken and shared with the relevant team, and our system will be synced to improve stock visibility and prevent this issue in the future.
Kind regards,
Team Kurt Geiger
It’s a beautiful sandals
It’s a beautiful sandals. I love the material. I love the quality. everything beautiful thank you very much.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hello Rehab,
Thank you so much for your lovely feedback! We’re thrilled to hear that you love the sandals and appreciate the material and quality. It means a lot to us that you’re happy with your purchase. Thank you for your support!
Kind regards,
Team Kurt Geiger
Absolutely horrible
Absolutely horrible. I’ve ordered a lot of bags from you guys but this recent order you guys dropped the ball. I paid for express shipping as this purse was a gift for my wife’s birthday. Even paying extra for shipping I still have not received my package and it was supposed to be delivered 2 days ago. Totally bs
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hello Christianna,
We’re very sorry to hear about the delay with your recent order, particularly as it was for a special occasion. Please provide the requested details so that a member of our team can contact you via email and investigate this matter further. We appreciate your patience and the opportunity to help resolve this promptly.
Kind regards,
Team Kurt Geiger
I’m sure the shoes will be perfect
I’m sure the shoes will be perfect. However I paid for express shipping and they were supposed to arrive Friday February 27th, but due to fedex having technical difficulties as the company always does my shoes still have not arrived but are now out for delivery as of today.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hello Jasmine,
We’re sorry to hear about the delay with your delivery and understand how frustrating this must be, especially after paying for express shipping. This has been highlighted to the relevant team. We hope the order reaches you very soon. We appreciate your patience and thank you for bringing this to our attention.
Kind regards,
Team Kurt Geiger
Love shopping online but more so in…
Love shopping online but more so in person due to foot ware not being true to size. I feel Kurt Greiger in-stores purchases should allow the merchant to add your purchase online account. It will make it easier to keep track of points. I had to send an email with my receipt so that Andres who asks me to forward it to him so that he can add my purchase on my account. This would be very convenient for us all enjoying your collection like me. Plus make it easier to keep track of the points once they become available. This can be a huge improvement for those who walk away without a receipt. I learn this from my first purchase in-store. I lost out on my points. Hope to see this problem implemented in my next purchase.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Brenda,
Thank you so much for your thoughtful feedback and for being such a loyal supporter of our collection — we truly appreciate it.
We’re sorry to hear about the sizing challenges you’ve experienced with footwear and understand why you prefer shopping in-store for that reason. Your feedback regarding linking in-store purchases directly to your online account is incredibly valuable. We completely agree that a smoother process for tracking points — especially without needing to manually send receipts — would make the experience much more convenient.
We’re glad that our customer care was able to assist you in adding your purchase this time, and we’ll be sure to share your suggestion with the relevant team as we’re always looking for ways to improve our customer journey.
Thank you again for your continued support, and we hope your next shopping experience is even better.
Kind regards,
Team Kurt Geiger
I'm still waiting on the order,I payed…
I'm still waiting on the order,I payed extra delivery fee to receive package with in 2 days it's been over a week
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Edward,
We’re very sorry to hear that your order has not arrived within the expected timeframe, especially after paying for express delivery. We completely understand how frustrating this must be.
Could you please share the requested details with us so we can look into this further? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Kind regards,
Team Kurt Geiger
Satisfied
There were no online issues. Easy checkout
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Griggs,
Thank you so much for your 5-star review! We're thrilled to hear that your online experience was smooth and that checkout was easy and hassle-free. That’s exactly what we aim for 😊
We truly appreciate your support and look forward to your next visit!
Regards,
Team Kurt Geiger
Shoes are beatiful
Shoes are beatiful. Speedy delivery. Good packaging. Look better in person. Elegant and very unique. Very pleased with this purchase
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Ana,
Thank you so much for your wonderful review! We're delighted to hear that you love your shoes and that they look even better in person — that’s exactly what we hope for ✨
It’s great to know the speedy delivery and packaging also met your expectations. We truly appreciate your support and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Antwort von Kurt Geiger
Hi Melanie,
Thank you for your review. We’d love to help you with your order. Please kindly reach out to us with your order number and full details so we can look into this for you right away.
Once we have the information, our customer service team will review this and get back to you via email with an update.
Regards,
Team Kurt Geiger
KurtGeigerFan
Kurt Geiger is the Best....Never a dull moment with your bags, shoes, and accessories ♥
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Valerie,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you think Kurt Geiger is the best — and we love that our bags, shoes, and accessories keep things exciting for you ♥
Your support truly means the world to us. We can’t wait to bring you even more bold and beautiful pieces to enjoy!
Regards,
Team Kurt Geiger
I wore my bag literally 1x and the…
I wore my bag literally 1x and the strap completely popped while being on my shoulder.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Kurt Geiger
Hi Tiffany,
We’re very sorry to hear about the issue with your bag — that must be incredibly frustrating, especially after using it only once.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Antwort von Kurt Geiger
Hi Jalada,
Thank you so much for your lovely review! 💖
We’re thrilled to hear that you love your bag and think it’s cute. We hope it brings you lots of joy every time you use it!
Regards,
Team Kurt Geiger
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.