IG Doors Bewertungen 

I Brought a IG door for my house last year and have had a great experience from ordering to fitting. It’s now been installed for around 12months with no issues to report.

After initial issues with our replacement door parts Gemma and the team were very quick to respond, identify the issue, and resend the correct parts. This was how customer service should be, thank you.

I have an IG Door fitted in my home, we have had no problems, I called IG Doors and asked for a quote for a new letterplate and glass that I wanted, this was emailed over quickly with my options, really happy with the product and my experience, this is a company I would recommend.

Do not buy a door from IG doors (Tru door) they use the cheapest furniture, the hinges will drop, the paint will peel and discolour, the cassettes will crack and discolour.
Even worse than the quality of the doors is the simply shocking customer service, they do not care neither will they accept any responsiblity.
Simply shocking doors and service

Nadia at Customer Services.
Great product knowledge and also very keen to help.
Gave a great impression of the organisation when we were hunting down a broken part.
Many Thanks from Mark & Angela (Fairford)

Sadly we moved into a new build with these cheap and nasty doors already installed. Terrible quality lasted six months.

AVOID these cowboys and any company that use them.

Terrible doors. Terrible quality. They boast about supplying the new build sector - they need to spend investment on improving their shocking quality.

After the fitter poorly installed my new composite door, he then passed me over to IG doors as they had manufactured it. Heard of I know!? IG has ignored their original warranty and tried to make out I'm not covered after their changes in 2022. The bar handle has rusted and the door has discoloured. Apparently cleaning the door is the problem not the poor quality they provide.

This company think that they can exploit their customers and have a monopoly on selling replacement parts.
I contacted them recently and asked for a quote for a rubber door seal. They gave me a quote for a linear meter of the seal (£2.66/m), but on the top of that they added £20 delivery charge and another £20 for a handling fee. These additional costs of £40 would be more than the value of the goods (c. £16). I was not born yesterday, so I didn't let them pull me over the barrel.
I found UPVCSpares4repairs and they sold me the same item for under £15 with free delivery.
IG doors - avoid them at all costs.

As is clearly evident with this developer reading other reviews, little to no customer support, care or consideration is provided and the quality of their product appears to be questionable at best. Several of us are currently living on a new build site in Bilsthorpe, the property developer have contracted IG doors to facilitate delivery of their product. To our dismay, several properties have warped doors, others having delaminating frames, the installation is poor with cracked frames, screws missing, finishing details entirely neglected and in worse cases, some of us are unable to open and close the door due to delaminating and out of alignment frames.

We have all now lived in our new homes for just over 2 months and despite raising this on the date we moved, in IG Doors have so far done nothing to address these problems, whilst the site managers are in contact with them no arrangements have been made, no doors replaced or any contact made with us, their customers, who are having to leave our homes ultimately in a vulnerable state due to the poor quality of doors which have been provided which, for one reason or another, are clearly not fit for purpose given the scale this has happened across our estate.

Do yourself a favour, avoid this company at all costs.

Excellent service - Michael (engineer) visited to inspect a door fitted on a new build (door supplied by IG Door only) and knew instantly the issue. Thorough explanation to us, as customers, and clear guidance on moving forward. Highly recommend

Needed a replacement front door keep and plate. Obtained quote direct from IG Doors limited.
Parts £3-62 so very good BUT handling £20 and carriage £20…….standard charge they said. I asked if they had a local supplier and they said they didn’t know.

Rotten single access garage door delaminating after 2 years. Installed on our Taylor Wimpey development Robinsons Place. Noticed it 20 days after our warranty has expired. No one will take responsibility. I would avoid buying any doors from this company, and question why Taylor Wimpey are still installing these doors. Absolute crap and not fit for purpose. 1 star is over generous.

Shocking service, poor quality and far too long waiting for replacements.

Our new build Bewley home has IG front door which has a big gap at the bottom and lets a draught in. I would not recommend.

It's a joke. They rescheduled me three times, each appointment at least 4 WEEKS apart. And the third one had to be rescheduled as the glass they'd ordered for my house, according to them, "broke" and they then had to reorder a replacement.

They then send a text 2 days before the final appointment day to "confirm" this appointment and that "unconfirmed appointments will not be attended."

Pardon me for getting furious at this point.

The job itself was done quickly within 20 minutes or less by the engineer who arrived on time, but the experience building up to this (scheduling issues and delays spanning 2 months) has left me annoyed.

Customer service is an embarrassment, been chasing a replacement doors for 3 years and finally get quoted 4-6 weeks to find out it’s only just been ordered (when 4 weeks ago I was told it was fast tracked) so won’t arrive for an additional 6 weeks

We have had 2 composite doors from IG Doors. Both have warped and barely functional. Warranty of only 2y3m and the 2nd one we had no warranty at all because it is a free replacement.

Truly shocking products. Both front and back doors on a new build warped. Luckily the developer has recognised that IG are truly terrible and replacing both with an alternate brand and ditching IG as a supplier given how many complaints they’ve had and how many they’ve had to replace.

from a supplier point of view, terrible quality, terrible customer service, poor manufacturing, little quality control and no help for after sales with faulty products. Out of 20 doors bought 18 are shocking, we have taken a financial hit on and almost given away and advised the customer to buy from another supplier!