Housing Disrepair Helpline Bewertungen 

172
TrustScore 3.5 von 5

3.6

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

They never call back and only care about signing clients to law firms. Once you trust them and sign, if the solicitors mess around with your claim, they simply step back and ignore any accountabili... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Firstly I’ve had this continuous issue for about 6 months. Mould and damp on the ceiling bathroom and living room which got worse!. Starting leaking, also cracked and then collapsed. Report this issue... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Company is not affiliated to spam callers using their name. I received a spam call today from someone claiming to represent Housing Disrepair Team. From looking into the matter I can see that they... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The property i live in, is a block of 35 flat's for elderly tenants. The heating and hot water were constantly going off sometime,s for long periods. Since getting in touch with Housing disrepair Hel... Mehr ansehen

Unternehmensdetails

  1. Rechtsdienstleistungen

Vom Unternehmen geschrieben

Housing Disrepair Helpline is a company that specialises in helping tenants sort out their living conditions when their landords are unwilling to do so. We will come to your home to get a full understanding of the problems that you are having to live w...


Kontaktinformationen

3.6

Akzeptabel

TrustScore 3.5 von 5

172 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3.6

Alle Bewertungen

(172)

16 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Awful scam fake call centre company

Awful scam company - they rang unsolicited and I said I didn't give them my number where did they get it - they said it was on a list - I asked where did they get the list and they hung up - someone then rang me back and asked the same thing later on that day Indian call centre - total scumbags

18. April 2023
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

Good morning Peter,

We are based in London and we are not allowed to cold call duer to our regulation through the FCA.

Unfortunately there are a host of companies calling from India / Pakistan / South Africa using our name and harrassing tenants of social housing.

We have checked our database and we dont have a Peter Morgan.

We would request that you call us immediatley on 0800 612 4690, so you can give us the number / numbers you have been called on as we want to report this to the relevant authorities.

Plese, Please call - ask for Will or Graham. 0800 612 4690

Bewertet mit 1 von 5 Sternen

I am not happy

I am not happy, this company called and said they were from housing repairs department and I assumed they were from my housing association. Fortunately I didn't give out any information though they already knew my surname and number which they had got from database of tenants. The person was very unclear when I started to query exactly where they were from. Be careful.

17. April 2023
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

Hi Emma,

We are sorry that you have experienced this situation.

As a company we do not cold call - we are not allowed to due to our FCA regulation.

We have checked our database, and you are certainly not in it.

Unfortunately as you will see in many other reviews there are multiple companies calling tenants across the UK illegally. These companies use our name for credibility.

Please call our office on 0800 612 4690 and ask to speak to Will our Commercial Director for further information.

This was not our company. Please call us.

Bewertet mit 1 von 5 Sternen

Cold Calling refused to process GDPR subject access request

Just received a cold call from an Indian call centre gave me this company name and website, tried running me through some questions which I declined and instead asked where they got my details from.

Then they refused to put me through to a manager or data protection officer after I mentioned GDPR and asked to have my details removed from their system and a GDPR subject access request on how they got my details, he once again refused to comply so told him I would be reporting them.

I have submitted a complaint to the ICO (ico org uk/make-a-complaint/).

Sent the phone number they called on (020 3891 7153) to 7726.

Reported to tpsonline org uk/complaint as my number is registered and reported the website to ncsc gov uk

8. April 2023
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

Thank you for the review - but this is not us - it is a company masquerading as us.

We do not have an indian call center - we are not allowed to cold call, and these are not our telephone numbers.

Please feel free to call us to ensure that you are not on our database. 0800 612 4690 - ask for Will.

Aslo the comapny was closed over the Easter bank holiday apart from taking incoming calls.

We can only apologiese that you are being harassed but can assure you that this is not down to us.

Please call us.

Bewertet mit 1 von 5 Sternen

Contestant Harassment calls

*EDIT*
This was no Indian guy... and I’m not stupid I don’t expect callers to use their real names. Justin can be a front.
I get these calls often it’s usually English people and 020 numbers.

They’ve been calling me for a year I’ve asked them to take me off their system numerous times it’s not even funny anymore. Today a man called Justin rings. I said it’s been over a year I don’t want anymore calls he snaps back there’s over 90 different companies it’s the first time he’s called me and he went on to argue and raise his voice. Oddly I can’t call them to complain about their spam. They need to be stopped.

15. März 2023
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

PLEASE PLEASE CALL US on 0800 612 4690

Hi Daisy

This WAS NOT US.

We are not legally allowed to cold call.

We dont have an employee called Justin

Please call Graham or Will to ensure that you are not on our call list 0800 612 4690.

Please Please call us - so we can prove this is not us.

There are many companies masquerading as us calling from Indian call centers - we can only apologise that you are being harassed but can assure you that this is not us.

Please call us.

Bewertet mit 1 von 5 Sternen

I got a call from company called…

I got a call from company called housing disrepair. They said they would come and clean what is needed abs work for council. I see many people say it's a scam but don't understand what is scam about

6. März 2023
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

Hi Anastassia, We do not cold call or work for the council. Our telephone numbers begin 0203 - the company you are reporting is not us.

Bewertet mit 1 von 5 Sternen

Terrible firm

27. Februar 2023
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

Hi David we have no record of you in our database - please can you call Will on 0800 612 4690 - to discuss your issue.

Many thanks and we look forward to speaking to you.

Bewertet mit 1 von 5 Sternen

I just received an unsolicited cold…

I just received an unsolicited cold call from the Housing Disrepair Helpline - 020 3746 3775. Their representative said they had received information from the council that repairs were required at my property. As a community councillor I know that the council would not operate in this manner. This company is operating a dishonest phone scam!

21. Februar 2023
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

Hi, this is not one of our numbers.

Please feel free to call Will / Graham to discuss on 0800 612 4690

We do not cold call - it is illegal.

We only call people who have interacted with us.

We never quote that we get details from the council.

There are many companies opperating out of call centres in Pakistan doing this.

This is very harmful to our business as it is not us.

Please call to discuss.

Bewertet mit 1 von 5 Sternen

I have mould around my Windows and …

I have mould around my Windows and doors & we have been waiting for a new front door for 3/4 years as it's dropped & it has to be locked just for security as its broken i habe also just been diagnosed with emphcemia plz help!

16. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This is about the 20th unsolicited call…

This is about the 20th unsolicited call I have received from yourselves, (I checked the address and company details given to me) and despite being told on every single occasion to take me off your call list, you continually harass me.

16. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

scammers

So last night had a lady called Hayley or something like that knock on my door. She says she is talking about and handing out leaflets for her boyfriend who works for this company. She says the company work with the council and they can get repairs done. she kept trying to get me to call and told her i was not interested but she was saying you can get repairs and free money,she done it to all my neighours. She kept saying they work for the council.
She made it out that they would repair stuff but its all BS and its so wrong that they are doing this to vulnerable people. I have the leaflet with her name and number on as proof that they where here. I have proof! I have the leaflet that she gave me,its got your website and number on it everything. The number you have replied with below is the one on the leafet,you do cold call as i have the proof and i am not going to call you as i have heard you harass people.

15. Februar 2023
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

Hi Cara,

Please call me as this is not allowed or condoned by my company - Will 0800 612 4690

Any staff members caught doing this will be fired instantly. I would like to know your address so I can assess who has done this - so I can dismiss them. It is against our policy.

And if you dont call I can only apologised.

Bewertet mit 1 von 5 Sternen

Just had a cold call and asked several…

Just had a cold call and asked several questions by an automated bot.
Passed on to a call handler that tried to make it sound like it's a disrepair team for the council.
I asked who they were and Googled there website reviews and when I told her that I was looking at reviews. She told me "hurry up I need to make other calls"
So I kindly said you best go take them!

11. Februar 2023
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

Hi Karl, We dont have automated bots - this is another company you are reviewing - please caall Will Angood on 0800 612 4690 - we want to ensure that you are not being called by us.

Bewertet mit 1 von 5 Sternen

Spam company

Spam company, like others have said daily calls from company, all from different numbers. Today caller Mike has confirmed your company details and address so don’t try the usual response ‘this isn’t us’. No I am not calling you either as matter now with Ofcom.

24. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really good experience

Really good experience. I’ve got a bit further with them than I have with my landlord. I couldn’t thank them
Enough to get me to the stage I’m at now and hopefully get things sorted

20. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

With people that actually caring towards people, who actually treat people like actual people instead of just paying tennants and very honest easy to talk to and talk with theyre very understanding

With people that actually cares and thinks of others wellbeings, very polite and very helpful people, very understanding and considerate people tbh they are an absolute brilliant team of people and there is nothing that i would want them to change as it is perfect the way it is. I just want to say an honest thankyou for everything you have done and everything that you are doing. ( Housing Disrepair team )

24. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This company is a JOKE! after 3/4 months…

This compant is a joke after 3/4 months of me waiting for a response from someone regarding my property, i sent numerous whasts apps regarding whats going on with the report, ive been ignored or been told will pass this on, the was told by a richard some one will email me regarding the reports, they wont give me the contact number so io can call as my message was ignored, im actually shocked at this company, ive let there company into my home take pictures and then to hear nothing back as it was 2 men and myself(woman). i have photo proof of the conversations as proof
i just want to know what is going on with the report and what's going on???
2 more of my neighbors have been treated the same
Ridiculous

5. Januar 2023
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

Hi Leanne, we dont have you in our database.

We are Housing Disrepair Helpline - based in London. There are many illigitimate companies out there. I think you have reviewed someone else.

Please call us - firstly we may be able to assist and secondly we want to ensure that this complaint is not for us - please call 0800 612 4690 - ask for Graham / Matthew / Will

Bewertet mit 5 von 5 Sternen

Absolutely lovely people especially…

Absolutely lovely people especially Liam he's been brilliant within less than 24 hours he's sorted a solicitor and I feel as if somethings finally going to be done all thanks to him. He will support me throughout this whole process aswell

17. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I would of liked to have given 0 stars

I would of liked to have given 0 stars. The person who called me was after I had instructed a different solicitor to handle my case, just opened WhatsApp to message a friend and realised the rep from housing disrepair called rickey had sent me a whole tirade. He actually wrote feck off you sket.

23. Dezember 2022
Bewertung ohne vorherige Einladung
Housing Disrepair Helpline-Logo

Antwort von Housing Disrepair Helpline

we dont have a Ricky working for us - please check the company that contacted you - this is not us. Please call us on 0800 612 4690 - to verify. Ask for Will. Incorrect reviews are not fair to our business.

Bewertet mit 5 von 5 Sternen

Good service

Good service, excellent customer service from Melissa I wish I knew about this helpline before but other than that they are so reliable and very good at they understanding of the company

9. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

5 years ago the roof leaked and the…

5 years ago the roof leaked and the upstairs flat was waterlogged and it came through the ceiling in our apartment which is now full of mould and damp, there is a firm willing to do the job it just needs Guinness to authorise the work

30. November 2022
Bewertung ohne vorherige Einladung
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Antwort von Housing Disrepair Helpline

Hi - we are not Guiness - but we can help 0800 612 4690

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