Gundog Catalogue Bewertungen 

Antwort von Gundog Catalogue

Aktualisiert am 20. Sept. 2025

Thank you for your feedback. We’re genuinely sorry that your experience hasn’t been as smooth as it should have been.

For your first order, we dispatched within the promised timescales, although the Bank Holiday may have made it seem longer in transit. One of the items was temporarily out of stock, but this was communicated and sent on shortly after.

For your second order, you are right that we made a mistake — a new team member missed one of your items when packing. As soon as you alerted us this morning, we apologised and arranged for the missing item to leave today.

We pride ourselves on both the quality of our products and the way we put things right when errors occur, and I hope that shows in the way we’ve responded. We’d be grateful if you might consider updating your review to reflect the corrective action we’ve taken.

Thank you again for giving us the chance to resolve this, and for your custom with Gundog Catalogue.

*Updated Review* We sincerely thank you for your updated review and for your kind patience after our silly error-Thank you

Best regards,
Craig & the GDC Team 🐾

Antwort von Gundog Catalogue

17. Sept. 2025

Thank you so much for your kind words and for giving us 10/10! 🙏 We’re delighted you’re pleased with the collars and slip leads.

We’re very sorry again about the initial packing mistake, but glad we could put it right quickly for you — mistakes do occasionally happen, and we always want to resolve them without fuss.

It means a lot to us that you highlighted both the quality of our products and the service you received. We look forward to helping you and your dog again soon 🐾.

Antwort von Gundog Catalogue

15. Sept. 2025

Thank you so much for your lovely review! 🐾 We’re delighted to hear that we could help you choose the right products for Lola – and even happier to know she’s enjoying her treats and dummy training out in the fields. 🌿🐕

It’s always our aim to provide quick, knowledgeable advice so that both you and your dog get the very best experience. We really appreciate you taking the time to share your first experience with us and look forward to helping you again in the future.

Wishing you and Lola many happy training sessions ahead! 🐶💚

Antwort von Gundog Catalogue

10. Sept. 2025

Thank you for your feedback. We take all returns seriously and have carefully reviewed this case.

When the return was first requested, the reasons provided were fit and appearance (too tight at the waist/bum, jacket thinner than expected). No manufacturing faults were reported at that time. The goods were returned outside of their original packaging and with a strong odour, which means they were not in a resaleable condition. Under the Consumer Contracts Regulations, customers may return items for change-of-mind reasons, but the retailer is entitled to refuse or reduce refunds if items are not returned in resaleable condition.

We regret that this outcome was not satisfactory for you, but we are holding full evidence of the condition of the items, and are happy to provide this to Citizens Advice, Trading Standards, or a small claims court if required. We will always act in line with UK consumer law and with fairness to our customers.

Antwort von Gundog Catalogue

8. Sept. 2025

Thanks Morgan, very kind of you and hope Gus loves his stuff

Antwort von Gundog Catalogue

8. Sept. 2025

We’re sorry to read this review and that your experience did not meet expectations. The order was dispatched twice to the requested collection point, but unfortunately both deliveries were unsuccessful due to circumstances outside of our control. We did communicate by phone and email, though we regret that we were unable to take your call at the time you reached us as we were attending a family hospital appointment.
To resolve matters fairly, we refunded half of the order value, despite the goods being sent twice at our cost. While we appreciate this outcome was not satisfactory for you, we feel we acted reasonably in the circumstances.

We’re always looking to improve communication and service, and we’re sorry that this order did not go as smoothly as it should have.

Antwort von Gundog Catalogue

10. Sept. 2025

We’re sorry to read your review, but we’d like to clarify for anyone else reading: your return was received and your refund was processed on 30th August, in line with our Refunds & Returns Policy.

We always aim to process refunds as quickly as possible once returned items have been inspected, and confirmation was sent at the time.

If you feel there’s still an issue with the payment reaching your account, we’d encourage you to check with your bank or card provider, as the funds were released from our side on that date.

Antwort von Gundog Catalogue

10. Sept. 2025

Thank you for your feedback. We’re sorry to hear you felt let down by your experience.

To clarify for others reading: all delivery timeframes and dispatch information are clearly displayed on every page of our website. Orders are normally processed within 5 working days, which was explained at the time of purchase. Your request for cancellation came just 3 working days after placing your order, which was still within our stated processing times.

As per our terms, delivery charges are non-refundable once goods have been prepared for dispatch, since these costs are paid directly to the courier.

We appreciate that many customers are used to next-day services from Amazon, but as a small independent retailer we can’t always compete on speed — instead, we focus on offering specialist products, knowledgeable support, and a personal service.

We understand frustrations can run high, and regret that our email exchange escalated. We always aim for respectful communication and will take your comments on board to improve how we handle queries in the future.