Funjet Bewertungen 

Funjet was awesome... HOWEVER the Royalton was awful. The service during our stay was horrendous, the escalators were inoperable, the ATMs malfunctioned, they did not have AC in any of the three rooms I had reserved for our family vacation of eight. We were handed off from one "so-called" manager to another. We were told to contact our travel agencies as they (Royalton) could not do anything about recompensing us for the three nights out of seven that we had zero AC. People were sleeping in the lobby. One excuse after another. AC will be on tomorrow or in a few hours, is what we told, only to never have it come on until 4 days after our departure. This company and its associates are willing to take your money and blame the travel agents. They said they were not authorized to provide any type of service offerings as it was above their pay grade. Ironically, there was NEVER anyone there that had authority and we spoke to three levels of management. They were good and passing on the complaints but nothing was ever resolved. The rooms we booked, were not what we received, getting hand towels in your room was difficult, the rooms were muggy and hot with zero AC. Henry the Bartender out at Hideaway pool was about the only customer friendly staff member they had... what an awful experience!!!!

Do not use, just book trip yourself! I had never used an agent before, so I thought I would try for a better experience. After testing positive with Covid I canceled our trip last minute because I was told I would receive flight credits and only be charged for 1 hotel night. After talking to a very rude customer service agent I was told they do not honor the airline’s cancellation policy and I was out of luck since I didn’t book through southwest. Very frustrating paying for your trip and Funjet keeps all your money.

NEVER again will we use funjet to book a trip. The hotel we selected in Cancun looked nothing like the pictures they advertised, showing beautiful tiny cabanas at the beach whe in reality they had dirty broken lounge chairs. Everything nice we wanted, was an upgrade of more than $200. Check in was over an hour and a half with people immediately trying to sell us upgrades.

Our airline turned out to be Spirit (someone had warned me) but decided to book anyway, how bad could it be? It was a nightmare!!! First of all, when we booked the trip with funjet, it said seats were not available at the time. Finally, we were able to log in and select our seats, we had to pay for every seat rountrip, Austin to Cancun was not bad, but the return, they sent us to FL for a 2hr. layover, WHAT! then back to TX! we spent a total of $230 extra just on seats SMH!

In addition to booking our trip through funjet, we also paid rountrip transportation to hotel. Arrival was no problem, we asked, do we need to call you to schedule our return? The driver immediately said, no señorita, we will be there at 7am to pick you up! My friend and I packed the night before to be ready, and ended up waking up at 5:45am, suddenly our phone rang and door man said, your driver is here, you ladies are late!!! We scrambled and ran downstairs only to find out the driver had left us behind!!!!!!

A freakin nightmare, here we go again, extra $40 for a taxi to take us to airport. The excursions were a joke, the food was mediocre, and the entertainment a 1 star. Thank you, but no thank you funjet vacations, we will never do this package crap ever again. Folks, please remember and never forget, you get what you pay for!

DO NOT USE FUNJET VACATIONS!!!
I have been dealing with them since I made the huge mistake of booking a trip to Hawaii, just before the COVID-19 outbreak in 2019. My trip to Oahu and Kauai was cancelled when the islands shutdown. I had two options; a full refund or I could leave my payment ($5900) on their books, and they would give me an additional $1500 as a travel credit. What they didn't tell me was if I did that, my original $5900 would be turned into non-refundable "travel credits".
Long story short (unlike their phone calls!) We used $2900 to go to Cozumel last fall, and in December, they CANCELLED my $1500. Just took it away. When I asked for a refund for the remainder of the balance, they REFUSED.
Today, I was on the phone with someone who speaks English as well as I speak Spanish, and it took 1 hr and 8 mins to make a 5 day reservation at a hotel in Gulf Shores. No flight. No rental car. Nothing but a hotel reservation. 1 hour and 8 minutes!
And I couldn't be happier. My expierence with FunJet is at its precipice. No longer will I be robbed of my money and my time. Hallelujah...Amen!

#FunjetVacations
#Funjetvacationscomplaints
#BoycottFunJetvacations

So my original trip was a one week trip in Europe. 3 days in, the travel
Agent and I began calling and emailing funjet to change the departure day. NO ONE answered our calls nor responded to our emails. 9 days later ( because I have a paper trail about my attempts to communicate with them and the airlines ) my travel agent receives the first call back and email response. She loops me in on the emails and she is told that the ticket date was moved to ✨May 21st ✨ .

She is told that the return ticket is “ locked in” and that the ticket was rescheduled days earlier.- funjet agency doesn’t know why we were NOT made aware of the change AND new departure date - but we are assured that the new date is “LOCKED IN” and that the ticket is purchased ——- cut to May 21, 2022 —- I email my agent the night before stating that I didn’t receive a confirmation flight check-in email….. she is told that it should be connected to my arrival flight —- it’s not—- called the airlines —- the have nothing for me —- called funjet —— they are confused and state that I will have a ticket at the counter ——- now it’s 9am, the day of my flight ….. I give my passport to the ticket agent —— no ticket —- the airline agent sees a reservation “hold “ with my name on it—but —- the TICKET was NEVER PURCHASED—- funjet did not “ lock anything in” I had no RETURN ticket …. The ticket agent tells me that someone has to pay for that ticket - same day - SOMEONE has TO Pay for a SAME DAY INTERNATIONAL TICKET—- I call funjet —- am on the phone with them for two hours and all that they can do is verify that the return ticket was never actually purchased—— they literally are this 🤷🏾‍♀️ - I could understand if they told me that there was a change fee and adjusted my ticket —— but they didn’t make me aware of any change fees & on top of that … NO ONE COMMUNICATED with me nor my travel agent about changing the ticket dates nor that the ticket wasn’t even purchased —— while on the phone with funjet ( at the airport ) I asked “ how am I supposed to get home “ I was told to pay out of pocket —- 🤬 —- I said “ so if I didn’t have the funds to pay for a same day, international ticket, I would be stuck in Europe?” Their answer “ yes” —- I don’t just have money to burn and even if I did, they did not buy a ticket when they said that they had —— I want my departure ticket money back —- and please learn from me —— NEVER EVER BOOK with FUNJET

****also there phone lines are a joke—- 8/10 times that I’ve called I’m on hold for hours and the phone either hangs up or I’m just sitting in silence because there is no hold music - the travel agent doesn’t even want to work with them anymore

My wife and I booked a trip to St Lucia with FunJet. While we were in St. Lucia there was a major snow storm in the North East. Due to this, we had to move our return flight from Saturday, to Sunday. Our return flight had some hiccups and we ended up getting stuck in the Newark airport with the only option being to rent a car, and drive four hours home to Boston, MA at 1 am.

We called JetBlue the next day and asked for a refund because of the inconveinance and not making our connecting flight. They told us they had refunded us close to $400 and we would see it in 7-10 days.

Once 10 days passed, we called again to see where the refund was. They told us it was sent, and gave us the last four digits of the card it was sent to. Unfortunately, it wasn't our credit card, and it was someone from FunJet. A FunJet sales rep confirmed this was their card to our travel agent. This is where it gets bad. We have been trying to get our money back since February 1st. They continually tell us that they do not have the refund (which is a lie), and that this is a problem with JetBlue. It is now three months of them holding onto money that is not theirs. They are 100% using stalling tactics in hopes that we "forget" about this refund so they do not have to pay us.

Luckily, being an employee at TripAdvisor, I have the platform to be able to tell a broad reach of people that they should never use this company. This is a complete scam and they are keeping money that is ours.

SCAMMERS!!! They present themselves as airline on Expedia, show nonexistent flights and then give you whatever they have and if that does not work for you, they tell you have to pay cancellation fees! They scam people and then clients have to pay the cancelation fees when even airline is not charging that!! Total scam!!! Reported both Funjet and Apple Vacations to BBB as those two scam companies are affiliated.

P.S./ FUNJET, I AM TRYING TO TALK TO YOU, 1.5hours on April 8th, 3.5hours April 11th.. today, April 12th, almost an hour until your agent hang up on me AGAIN! Your managers are always “in meeting” and then “left for a day”.. all same excuses, no help!! So you asking for me to contact you, is ridiculous! You see my email address, YOU CONTACT ME TO FIX THE MESS YOUR AGENT MADE!

We booked this Aruba trip and American canceled the flight, then our rescheduled process is our agent calling Funjet....BUT YOU HAVE RO HOLD 2-4 HOURS TO GET A LIVE PERSON, BY THEN THE DANG DAY IS GONE. Funjet confirmation# GB3221E3, Laura and Brian Walker

I would never use Funjet vacations ever again and recommend that no one use them. My husband and I had originally booked a Hawaii vacation through Funjet vacations in early 2021 and scheduled our trip for September 2021. We had to cancel in early September 2021 due to COVID - our trip was to start on September 15, 2021. We re- booked our trip for March 2022 on November 19, 2021( almost 4 months prior to departure). We carefully chose our seats for all of our flights going and returning from Hawaii because it is an extremely long flight (11 + hours one way) from our east coast home. We chose a window and aisle seat rather than be in the middle of the plane where there are 4 seats together. We also upgraded our seats for the flight home. These seats were confirmed as on November 26, 2021(3 + months prior to departure). Twenty four hours before we were to start our trip March 9, 2022 we checked in to Hawaiian airlines to print our boarding pass and all our seats had been changed!! We spent 90 minutes on the phone with Hawaiian airlines who said they could not help us get our preferred seating because they had not made the change but Funjet Vacations had made the change to our seat assignments. And now the day before the flight - the flight was completely full. Needless to say we were not happy and this was not the way to start our long awaited trip that had already been postponed earlier. We called our Travel agent who uses Funjet vacations
and there was nothing that could be done. I at least expected and asked for an explanation from Funjet and received nothing- no response, no explanation. I so wish I had read all the reviews about Funjet vacations as just about all the reviews are negative. I never would have used them and I never will again.

If I could give this company a -100 star I would. My husband and I went through a local travel agency that works with funjet vacations, to book a trip to Mexico for my 30th birthday. This would’ve been the first time we’ve ever left the country. Unfortunately our whole family ended up with Covid and I ended up with Covid pneumonia and was in and out of the hospital for 3 weeks. My doctors advised me to cancel my Mexico trip for my health and safety. We were super upset but knew we were covered since we purchase travel protection plus. Unfortunately we were uninformed. We asked for our money back and were told that we only purchase the lowest level of travel protection plus. Neither funjet or our travel agency disclose the information that there were other levels of insurance that could be bought. That information was withheld from us. Funjet vacations and our travel agency that works with them has shown no transparency and have done nothing to resolve this matter and has not taken any responsibility for their bad add. It is posted everywhere on their website that if you purchase travel protection plus you can cancel for any reason at any time and receive a full refund in the original form of payment. What they failed to tell you as if you don’t pay the $300 per person for it your crap out of luck. I’ve read hundreds of reviews on other websites all saying the same thing. This company should be ashamed of themselves. This place will swindle you out of every dollar you have. DO NOT WORK WITH THEM OR ANY AGENCY THAT DOES!!!

I accidentally cancelled my trip when I was trying to find out the policy on canceling. I immediately called to say it was accident and wanted my trip re-instated. They either kept hanging up on me or dropped the call. I called at least 5 times. I spent over $550.00 And they only want to give me $12.00 back and no travel credit. Asked to speak to supervisor and was put on hold for 40 minutes only for them to come back and say no supervisor available, not shocked. How can you keep all these fees that are called tourism tax and mexico fees and 911 fees if I ACTUALLY NEVER WENT THERE!? Too bad these people can keep stealing money and nothing is done about it. I will be contacting Mexican authorities to see if the fees for their country were fowarded to them from no fun jet. Otherwise I would have to call this fraud. NEVER EVER use this company!!

My family and I booked a vacation package through Funjet from Philadelphia to Cancun. Our return flight was canceled by the airline due to weather. We did not receive any notice from either airline nor funjet in regards to this cancellation. I attempted to contact funjet to get assistance with this issue, and wait times were a minimum of 90+ minutes!! After both my wife and I waited 90 minutes, we were informed that the wait time was still at least 75 minutes! These wait times are clearly unacceptable. We then requested a call back and never received a call back. We were fortunate enough to be able to book return flights at another time, but had to pay for them ourselves.

Upon returning home, I attempted to contact funjet on multiple occasions, however it seems that it is purposely difficult to find the “after travel” department. There is no direct number at which they can be contacted, therefore you must call the general line, wait at least 30 minutes to be assisted, then they require you to be transferred to the after travel department, which is another 80-90 minute wait. The call back service failed on multiple attempts. I also requested an email to be able to contact this department, and was provided with a dead end email address. The address they provided DOES NOT exist, and you will receive an immediate “failure to deliver” message from your email provider.

Once I finally was able to communicate with an actual representative of the after travel department, they were very apologetic and wanted to help, but were incapable of offering any real solutions to my issue. I was assured I would receive an email soon after our conversation, however, it has currently been over 5 hours and I have received no such correspondence. This is clearly a situation where the systems set up assist with after travel issues are extremely poor. The customer service is severely lacking and requires drastic improvements. I would never book travel through funjet again, and could not recommend their services to any travelers. I hope this helps.

Our travel agent was absolutely terrible. He did not respond to emails or calls for over a month. The resort we chose (based on his recommendation) was absolutely terrible. The staff was rude. Our rooms were incredibly far from the main part of the resort. It took us hours to get them moved closer. I would never ever ever ever go on a fun jet vacation ever again. My sister's daughter ended up testing positive for COVID-19 and it was an absolutely horrific nightmare trying to get her out of Jamaica do not ever use fun jet. The travel agent Jim Swendsen was HORRIBLE!!!!!!

I should have read the reviews before I booked through this company. I had a reservation in Florida for January of 2021. Due to covid, we canceled. Canceling in itself was a nightmare. I bought travel protection for the trip because I knew it was possible that it could be canceled. Spoke with a representative who told me I bought the wrong kind of travel protection, so I was not eligible to receive money back but issued travel credit for our next booking. The problem with that was I know I purchased the correct protection, but somehow they made it seem like I didn't. Either way, I'm okay with travel credit at this point. The representative on the phone told me we could rebook with credits until the new year (12/31/21 deadline). Well that was not correct, looking at rebooking with my credits.. credits aren't there and there's something on their email that now says "must be used by 12/1/21" and calling their customer service center is a complete waste of time and energy. They will tell you they can't help you and their supervisor won't speak to you. I quote "I can put you on hold for the supervisor, but he will see it and likely won't speak to you." What a joke. Please DO NOT give this company any of your money. You will lose it forever.

DO NOT BOOK! This is the worst experience I’ve ever had. This company is a complete scam and deserve to be shut down.

Update on April 7th, 2022
My refund of $1665.97 showed up on April 4th. It took seven months.
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Update on March 17, 2022
It is now six months we have been waiting for a $1665.97 refund. One of the recommendations from the attorney was to file a complaint with the Attorney General of Texas. I was waiting since, on Feb 23rd, we got an indication that everything was straightened-out. Since the refund has still not shown up, I am going ahead and filing a complaint form.
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Update on March 2, 2022
I got some help from an attorney. FunJet says they are processing the refund...but nothing yet.
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Update on February 5, 2022
Will have to pay for an attorney at this point. Still no refund from Funjet.
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Update on January 22, 2022:
The canceled reservation for the Aston Waikiki Beach was finally refunded earlier this month. We still have not received a refund for the $1665.97 we paid for the reservation at the Sheraton Kaua'i. So far, only excuses have been provided. We are around day 140 and waiting. I will keep updating here, including when we do get our refund.
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We had our travel agent book hotels for us for Hawaii during Summer of 2021. She used FunJet. We made sure they were cancelable because of Covid. At the time the Governor of Hawaii asked tourists to not come and their hospitals were getting full, we decided to cancel. Our agent has made many calls and we are now a week past the 90 day point. We are still waiting for our refund of several thousand dollars. We don't recommend FunJet.

We had a trip planned in August 2021. My first and last experience with funjet. The trip was during the issues with spirit airlines. They cancelled my flight 10 hours before my trip. Spirit refunded all my monies. Funjet has done nothing for the resort monies. I have insurance but because it shows I was a no show and funjet won’t list it as cancelled insurance won’t pay me or funjet won’t refund. I have written numerous letters to funjet and so has my travel agent

We had to cancel our trip to Hawaii last minute. Pamela at funjet was able to rebook us in a 72 hour timeframe. She worked numbers with me and helped me find something we wouldn't have to come out of pocket much for. We went to Aruba instead and had a wonderful time! Everything was smooth and no mishaps along the way! Definitely recommend!

I booked a vacation through funjet, and before the trip happened we had to cancel due to covid. We sent evidence to them and they forwarded to the hotel. Half a hear later the hotel approved the refund and waived all penalties, but funjet charged $50 per person and refused to waive their penalty despite proof that we canceled due to covid. Sounds like they encourage people to go anyway since they won't refund the money.

After 15 years of traveling and always booking my vacations with ALG, I cannot believe what this company has turned to. Sadly, but ALG (now owned by Hyatt) owns all travel companies such as cheapcarribean and applevacations. So when you think you are using their competitors, you're not, its all the same BS. Recently booked a package with funjet after 30 hours of booking I found out that airline does not have my flight on their schedule. I reached out to Funjet to confirm the changes or to make other arrangements but they assured me by email that there were no changes to my booked flight and all was in good order. 3 weeks after my inquiry with funjet my final payment was due. Shortly after they received my final payment they informed me of cancelled flights. Airline confirmed that the flights was never available and that they can't even offer an alternative flight for our return, therefore the airline agreed to a full refund. Which funjet denied and was telling me stories of how my air fare is not refundable. After airline agreed to refund due to their malfunctions, Funjet refuses to issue a refund for the land portion to my card. Funjet sold us a service which was not available at the time of booking, and refused to investigate this matter. Each CS rep acts like a robot with their memorized phrases "our policy is such and that" and provide consumers with false information. They don't provide valid emails and push consumers from area to area. Funjet refuses to investigate all documents that I have as a proof that the flight was not available prior to my payment for the trip. It appears that their current trend and policy are to sell unavailable or overbooked flights, and accuse you of an voluntarily cancellation. For which they will charge for. Beware!