Funjet Bewertungen 

We book our Christmas new year vacation, and we had all inclusive hotel where we stayed at. We had so much fun, we enjoyed our stay. The flight was fine, the food at the hotel was incredibly delicious. Funjet took care everything for us, we didn't have to worry about anything. Thank you!
Surely, we'll book with them again.

OMG, we were totally overpriced for our trip from Washington DC to Liberia, Costa Rica. The price was so high, we thought, because it was going to be "LUXURY".... it so was not. FYI, our so-called agents were with the EVERYTHING IRIE TRAVEL in Baltimore. There were 3 of us. The room was tiny - maybe 300 sf. There were only 2 small full sized beds (though they advertised queen size) so one of us slept on a cot all 4 nights. No privacy. The toilet door was see through - yes you could see right through to see someone sitting on the toilet. The all-inclusive resort – DREAMS - (even though very nice people working there) was totally low budget. Food was below average and drinks were abysmal. Not to mention all of the “perks” we were insured because we were “preferred” were totally misrepresented.
We were so taken aback we did a little research. We contacted the DREAMS website to see what the room rates were and found out the HIGHEST price room was $800 and then we got on Orbitz to check out the flight prices. Even when entering dates to fly 2 days in advance the price was less than 500. So, do the math: 800 x 4 nights = 3200; and airfare 500x3 =1500 and we're charging the highest giving them the benefit of the doubt. Anyway, the highest price should have been about $4700. We included a 20% fee for them - $940 so total being about $5640. We paid DOUBLE that price. To add insult to injury when contacting FUNJET to get an itemization they gave us the runaround of course and offered NOTHING in the way of why we paid such a high price.
Further investigating (called several numbers cause I wanted to feel better about being bilked) I found out that they Funjet/ALG vacations buy seats on airline and dates at the hotels and then assign whatever price they want. Our seats were like 2 seats up from the last row on the plane btw. They were so bad I wounded up paying extra money to upgrade.

My vacation was planned through another agency who used Funjet Travel to arrange. (I didn't realize Vacation Inspirations used another agency -- I thought they were the travel agent.). Funjet arranged my flight at the worse fare, and it was an economy flight and did not book my seats. It took WEEKS to change. Finally Vacation Inspirations got in touch with them, and of course I got the worse seats on the plane. I NEVER was able to reach someone at Funjet. The one time I did, after holding more than 45 minutes, she said she was not the right person and put me back on hold. They are terrible.

Only 1 star and I have not begun my vacation. Going for my brothers wedding in September and when we checked flight changes found that my last name is incorrect. I was told I had to cancel and rebook the entire trip for my portion which will be an additional $1830 on top of the $3474 already paid. I am not sure how this happened when my name has been the same for 30 years my mother completed the booking online. I pleaded to the agents to change it and the answer has been no! I purchased the travel insurance and if rebooked would have to repurchase that as well. I called Delta and they are willing to make the change if Funjet will add a remark to the system giving Delta permission to do so. Called again the answer was no only option is to rebook. Mistakes happen but not according to Funjet. Vacation ruined unless I find more money that I do not have truly will never use this company again!
UPDATE EVENTS OF TODAY:
FUNJET HAS REMOVED MY RESERVATION FROM MY ONLINE ACCOUNT
Spoke with customer service I have 1 option cancel and rebook
Trip booked in June rates have changed dramatically I am so distrustful in this company there are no words to describe what I am feeling!
The response to this review is a joke! HOW DO THEY JUSTIFY REMOVING MY RESERVATION! The stress alone has been horrific
Please read before booking its a money grab customer care is non existent

I will never use them again. We booked a group vacation (10 of us). We was suppose to get double beds, as I was sharing a room with another female. They put us in a room with a king size bed and a damn pullout sofa. All the money I paid I shouldn't have had to sleep in the same bed with someone nor sleep on a damn pullout sofa. Their dumbass reply was we aren't guaranteed double beds. What kind of crap is that. We should be guaranteed what we booked after paying OUR money. It was suppose to be a kid free resort, it was so many damn kids I thought I was at an elementary school. I requested some money back, they talking bout $100 credit. THATS BULL...I WILL NEVER USE THEM AGAIN

GARBAGE COMPANY! DO NOT BOOK WITH FUNJET!
We used a travel agent called TravelMation and they use Funjet for all inclusive packages and many other venders. We booked a trip through the travel agent/Funjet to Punta Cana DR and stayed at Be Live Collection Adults Only VIP. To our surprise this resort was closing its doors in 10 days and got bought out by the Hyatt! It was dirty, run down and the staff was awful! We were treated like crap at the front desk and when I asked a question the worker said to me “LIKE I SAID”! 😡. The room was run down! Our view was weeds and a fence with construction wrap on it. Remote’s didn’t work,safe didn’t work,bath didn’t work and the shower 🚿 fixture was falling off the wall. The hallways were not lit up and dark! Very unsafe! Elevator’s didn’t work! The roof damage was so bad and leaked everywhere that the smell of sewage from the leaks and god knows what else was enough to make you sick! The only swim up bar they had smelled like a porta potty 🚽!!! All employees there said they spoke no English and we could barely get any service! The food was disgusting and the all the drinks were a joke! Nothing was included like it should be in a all inclusive. You had to pay for all beers 🍻 except one draft beer. The bar liquor were watered down! I lost 4 pounds on this trip! My husband and I spent 4k on this trip and the first 3 days we spent trying figure out what to do or how to get service! Funjet sells packages for resorts that are definitely not what they say they are and I cannot believe how awful this was! Do not use Funjet! They will rip you off and lie to get your money!

I attempted to make a reservation online. I received a message that the site was having technical difficulties. I did not get a confirmation number but I saw a pending charge on my credit card. I called the Funjet number and the agent checked to see if I had a reservation. He said since I never received a confirmation number, the reservation was not made. He attempted to make the reservation on his end but he got the same message. After checking with his “support team” he said the site was not accepting reservations because the flight may be booked. He assured me my card would not be charged. He said he would call me the next day if something opened up but he never called. I booked my trip with AMR which is another company owned by AGL. I checked me credit card a couple of days later and Funjet did charge my card even though I never received a confirmation number and the agent telling me it would not be charged. I was on the phone for over 4 hours today with an agent who was giving me the run around about talking with her “support team.” I finally had to hang up but she said she would call or email me. I still have not heard from her. I am going to ask my credit card company to dispute the charge. I am guessing the next step is the BBB since I have no other contact numbers.
Updated- I reached out to Funjet when they responded to my Trust Pilot review with an email. They refunded all of my money and I am happy with the resolution. My advice would be not to bother calling their customer service line and email them directly. I spent 4 hours on the phone with the customer service agent and she had no intention of helping me.

This place has to be the worst travel agency ever to exist!!!!! They messed our honeymoon to st lucia up and NOW they cancel our way home, leaving us stranded!!!!!! We will be suing this POS "company' once we get back our lawyers are on the job! This is absolutely 💯 ridiculous and I'm not having it! Beyond livid

DO NOT USE FUNJET!!!! This company is full of lies, scams, and terrible service! I was unable to go to a dear friend's wedding because I got covid. My friend and I paid $150 extra for travel insurance, that only amounted to travel credit that had to be used in 1 year! I managed to get my portion of the credit transferred to the bride for her reservation. Weeks after the wedding, the bride tells me the credit never got transferred to her reservation. They completely lied to me and when I confronted them about it, they said it had to go towards a "new reservation." Once again they lied because they never told me that. Best part is the bide and groom did go on an additional trip and they again did not apply my credit. After all this, I asked to have my credit be transferred back to the original credit card holder (my friend who I was supposed to share the room with) and they said they cannot transfer it to a new person. I have never been so frustrated and disappointed in a company in my life. If I could give them negative stars I would!

A girl named alexis gave a negative review on the site. Her one star review did not tell the whole story and it was an unfair indictment of the travel agent involved. She is a student and canceled a noncancelable trip after she confirmed because she never got approval from her parents to go. The travel agent worked with her for hours and got her a significant refund and a flight credit that she could use for that portion of the trip on Southwest Airlines at a future time. The girl wanted the other kids on the trip to pay for the money she would’ve been out. It’s unfortunate all around because it could’ve been avoided had she just been open with her parents in the first place. I felt a correction was needed.

I planned a trip on 12/29/2022 for my husband's 70th birthday to go to Juan Rio Grande, PR; however, Southwestern Airlines sent me an email informing us that our flight was canceled for three days due to bad weather in the North. Our trip was supposed to be for only three days because we had to get back to work. Also, that day was sunny and 60 degrees in Maryland. So, I contacted my agent to request my refund because I paid $259.98 for Travel Protection Plus -full travel credit. As of today, 01/20/2023, I have NOT received a full refund for a total amount of
$4,176.50 for (Flights & Hotel). Now, the company wants me to wait 30 days. I have a problem with this company; taking people hard earned money does not seem right, and I will be speaking with Maryland Attorney General's Office at Phone: (410) 767-1861. I only want to hear from this company when you will send me my refund for this trip, and NO, I do NOT want to book another trip with your company.

Please whatever you do, do not book with FunJet!! I canceled my trip to Jamaica, and they tried to keep my money. When I tried to call them, they refused to talk to me and said they would only speak with my travel agent (who was also awful). I had to file a claim with the BBB just to get them to finally talk to me directly about the situation and give me my flight credit back. There is still a lump of money that they made me pay that is unaccounted for, and they refuse to give me detailed receipts of everything. Save your time, money, and energy and DO NOT book with them. They need to be investigated thoroughly. I would give them zero stars if possible.

I booked an All inclusive to a Adults only resort Dec 8 thru Dec 11 2022 to RIU Palace Antillas. When we arrived we were told they had overbooked the rooms and they put us up in one of their sister family resort for 2 nights and the 3rd and the last night we stayed at RIU Palace. I paid over 3k for this trip and didn't get what I wanted and paid for. Nothing against kids my husband is a school teacher and I wanted him to have a great vacation around Adults only.

Less than one percent.
I have the directive over my mom and she got rushed to the emergency room last night and my reservation was for today. I canceled, because I'm human and she was released and American Airlines is ready to fly me tomorrow to PVR, but FunJet, told me that my reservation was 100% not refundable. Re-read this before booking with this company, really think about what I just said.

I booked a trip and spent over $3k on it through a travel agent and ended up having to cancel due to Covid. I was issued credits from Funjet and the agent failed to tell me that they expired (why do travel credits even expire when it’s YOUR money that wasn’t used???) so when I went to book a trip only a month after the credits “expired”, I wasn’t able to. I contacted Funjet to assist me with this and to sum it up in a few words, they basically told me to take it up with the agent and that they weren’t going to help. Not accommodating or caring at ALL. Do not waste your money on this awful company. Will be trying to file a dispute.

Update: someone finally reached out 3 weeks later and said they need 7-10 days to “look into it” Hopefully they really will!
Reached out for help regarding the following trip booked through them and they never responded.
Grand Oasis Hotel 
Room 4520-S
July 16-23, 2022

The GRAND OASIS - CANCUN is just about the WORST resort I have ever stayed in! We were so appalled by the fact that our room was full of BED BUGS!! thus our bodies full of bed bug bites. This was reported to the Manager on duty and the  "onsite doctor" confirmed it was indeed "Bed Bug" bites. We could not take a chance in bringing these disgusting bugs to our home, we had to TRASH everything in and including our suitcase. Unfortunately, once the medical office confirmed this was bed bug bites, we inspected the mattress and found the bed bug fecal matter around the edges.  This is not something housekeeping could have missed when they changed the sheets.  I took photos of the mattress which we will be  happy to share.  Also after notifying the front desk and asking them for a late checkout to deal with this situation, I was denied because they had someone else immediately checking into the room even after knowing it was infested with bed bugs.  

Our saga started upon check-in. We booked and paid for two rooms with 2 beds in each and requested that: 1) they be near each other, 2) that each have 2 beds. Needless to say, we were given 2 rooms with 1 BED in each room.  How do you justify giving two grown men 1 bed to sleep in?

Next, we booked this hotel because it was  an "all inclusive" resort. When we tried going to various restaurants we were told we had the wrong wrist band. Now, was that our fault? That was NEVER explained to us. Totally "false advertising" since we were NEVER given the CHOICE or made aware of two different levels of accommodation, and it says “all inclusive” all over your website.  So who do we hold accountable for this? The hotel? Our travel agent or  funjet vacations???

The hotels Customer Service was by far the worst we've ever experienced. - Continuing the drama, I got food poisoning from the restaurant at the GRAND OASIS. Again, confirmed by the doctor onsite (which cost me $200 US dollars). I was barely able to move, walk or talk from being so weak. I called down to the pharmacy for to order Electrolite drinks and no obne would bring it up.  There was no one to help, I had to go down to the desk myself.   After not eating or drinking for 24 hours, again called down for room service for some type of broth or bland food (ie. plain chicken or rice) and was  told "there is no room service in my building". 

Because of the language difference, whenever I called and didn't get a person who spoke English fluently, they would just "HANG UP THE PHONE". I made no less than 20 calls attempting to get some help during my illness. It took over 2 hours to finally get something.

Again, let me repeat, this was by far the  WORST resort in the world (not only Cancun). I have never been treated so poorly. I did NOT receive what I paid for and am requesting a FULL REFUND. This will NOT even cover the cost of all the clothes etc. that had to be disposed of due to the bed bugs.

I hope to resolve this immediately with the Hotel, but if not I have no choice but to involve Finest Travel agency and Funjet vacations. I will add that Bill (from Finest Travel) was available to us and did also try reaching out to the hotel for help numerous times but received the same treatment I did.

Fraud and totally unacceptable customer service. If I could give negative stars I would. We are supposed to go to Greece, but these guys botched our reservations in both Athens and Santorini. Because we booked with these Ass Hats, the hotels told us to call Funjet to fix the issue. 3 days in a row calling and each time they mess up something else on our reservations.

Notice how all the negative reviews have the same response from them. We will be lucky if we make it to Greece in two days with the correct reservations.

This company is horrible. My husband and had a heart attack in July, just came home on Aug 26th, he had major complications and almost did not make it he was put on an ECMO machine to oxygenate his blood a blood transfusion. Was hospitalized for 45 days. Dr said he will not be able to travel by Sept 12th and this company only offers a credit for future travel which they say I will have to pay even more. This is a medical emergency and I will be sueing this company in small claims court. This is totally unfair.

Funjet is holding on to a refund that I received from an airline. Despite efforts from my travel agent and even me calling in, I still have not received my refund. My next step will be a lawsuit.

Funjet is the absolute worst customer service experience I have ever had. This place changes their answer every time we make contact with them. They are liars, thieves and a**holes. I have filed a complaint with the better business bureau, Federal trade commission, and my attorney general be'c this stupid company refuses to refund our travel credit. They initially said they would and have changed each time after that. It's been months. To say I hate this company is an understatement. They clearly thought I was kidding when I said I would make a complaint. I keep my word unlike them.