Funjet Bewertungen 

Don’t ever book with them please I beg you they are the most deceptive company I’ve ever dealt with they have horrible policies I accidentally booked and canceled right away and they refuse to give me my back

DO NOT use Funjet Vacations or travel agent Yakeida Murphy. Booking through them nearly ruined a milestone birthday celebration and resulted in severe negligence, financial loss, constant errors, and zero accountability.
The Full Extent of Their Incompetence:
Pervasive Name Errors Everywhere: Agent Yakeida Murphy couldn't even spell my name correctly. She misspelled my name on our international flights, which locked us out of managing our reservation. Her lack of accuracy was so pervasive that my name was even misspelled on my hotel check-in records in Greece. To top it off, when they offered credit vouchers, they still managed to spell our names wrong on the documentation.
Forced Out-of-Pocket Expenses: Because of the misspelled name, we were locked out of selecting our premium economy seats. I flagged this error immediately—well within the free 24-hour change window—but Ms. Murphy failed to fix it. I had to pay $330.00 out of my own pocket directly to the airline to fix her mistake.
Stranded Overseas: Due to their backend errors, our return flights home from Greece were completely canceled, leaving us stranded abroad. Incredibly, they even managed to cancel my travel companion’s return flight, despite no errors existing on his name! We were left to "figure it out" on our own.
Admitted Fault & Reckless Accounting: Ms. Murphy explicitly admitted to her negligence in writing, confessing she misspelled my name and failed to ensure the airline systems matched before gates closed. Yet, despite receiving receipts proving I personally paid the $330.00 out of my pocket, Funjet refused to refund me directly. Instead, they improperly sent $200.00 of the refund to another traveler's credit card.
What if we hadn't been on good terms? What if that credit card was closed? Funjet didn't care. I spent six months begging this agency to fix their accounting mistake and refund the money to the person who actually paid it. Instead of resolving it, Funjet refused to pay the remaining balance owed to me and declared the case "closed."
They showed a complete lack of basic competence throughout the entire booking process and handled reimbursements recklessly. Save yourself the immense stress, financial loss, and danger of being stranded abroad—book directly with the airlines and avoid Funjet Vacations and Yakeida Murphy entirely.

Deeply unprofessional and useless. When we had issues with our hotel, the hotel was super apologetic and asked us to have Funjet work with them directly to help resolve things. We reached out to Funjet & were super patient and professional since it wasn’t their fault, but they passed us around to multiple customer service agents before the final one eventually accused us of lying (wild because we have messages with the hotel confirming the situation) and said it wasn’t a big deal that the room wasn’t ready until 6 hours after we were supposed to check in on our anniversary. Booking with Funjet was more of a hassle than just booking direct

This was the worst company I’ve ever dealt with. They charged me twice, and the entire experience has been frustrating and unprofessional. Our sales representative, Christine, showed very little experience in handling customer concerns. If you don’t ask questions, she won’t provide any information or updates.

The company is disorganized, and it seems like the staff has no idea what they are doing. We tried disputing the credit card charges and requesting a refund, but Christine has not been helpful at all. She keeps saying she’s “trying her best,” yet we still have no update or resolution.

Overall, this experience feels like a scam. I strongly recommend staying away from this company.

I traveled to Iberostar Selection Rose Hall Suites during Mother’s Day weekend with my best friend for a deeply personal reason. After the heartbreaking loss of my only child, I chose this trip as a way to honor myself as a mother while trying to find peace, healing, and comfort during an incredibly painful time in my life. Unfortunately, instead of leaving feeling refreshed and cared for, I left feeling emotionally hurt, disrespected, and deeply disappointed.

From the moment we arrived, the experience was unpleasant. Our room was not properly cleaned upon check-in, and when we reported it, instead of receiving an apology or concern, we were rudely asked, “Did you take pictures?” The response immediately made us feel dismissed and unwelcome.

During the trip, staff repeatedly assumed my best friend and I were a romantic couple and continuously pushed “romance” excursions and activities toward us without ever asking about our relationship. It felt uncomfortable, stereotypical, and inappropriate.

We also were not properly informed about excursions available through the resort. We specifically asked about activities and only accidentally discovered on our final day that activities we wanted — including parasailing — had been available onsite the entire time. We later learned some excursions could have been booked independently for cheaper prices, which made the experience feel more sales-driven than guest-focused.

The pressure to attend presentations connected to Iberostar sister resorts also created uncomfortable timeshare-sales vibes during what was supposed to be a relaxing and healing vacation.

The cleanliness issues became even worse when I developed a rash on my arms that appeared to have been caused by ants in the bed. Discovering insects in the sleeping area was upsetting and unacceptable.

The most painful part of my experience, however, was the treatment I received as an African-American woman traveling with my Caucasian best friend. Throughout the resort, staff members consistently spoke to her while ignoring me entirely. Greetings, questions, and conversations were directed toward her even when we were standing together.

When I initiated interactions, I was often met with cold, dismissive, or rude responses. Yet when my friend spoke, staff suddenly became warm and welcoming. This happened repeatedly in multiple areas of the resort, including the gift shop, towel station, and ice cream shop.

One especially upsetting moment happened in the gift shop while I was paying for my items. The employee ignored me and immediately shifted attention to a Caucasian male guest nearby without thanking or acknowledging me at all. Another incident occurred at the towel station with an employee named “Skittles,” who pointed at me instead of speaking directly to me while warmly interacting with a Caucasian guest standing beside me.

The repeated difference in treatment was impossible to ignore and made me feel invisible and unwelcome throughout much of my stay.

This trip was supposed to help me heal during my first Mother’s Day after losing my child. Instead, I left carrying even more hurt and disappointment. I spent my hard-earned money hoping for peace and kindness during one of the most emotionally difficult times of my life, and sadly, that is not what I experienced.

I sincerely hope management takes these concerns seriously because no guest — especially grieving mothers and women of color traveling internationally — should ever have to experience this type of treatment.

The worst place to book a vacation the rob u third party just goes around in circles do not book through them you will lose your money time and hear all the bs in the end

I am a travel agent. I have lost so many clients and spent countless hours on the phone. ALG is the supplier for Funjet, Apple and Travel Impressions. They are ABSOLUTELY AWFUL. On so many booking I have logged over 40 hours on customer service calls for multi booking/group booking. They transfer you after hours on hold, they can't answer things. NONE OF THESE SUPPLIERS WILL HELP YOU! STAY AWAY FROM THEM! THEY ARE NOT WORTH DEALING WITH! AS AN AGENT OR A PERSON BOOKING WITH THEM, WATCH OUT!! BUYER BEWARE! THEY ARE THE WORST EVER!! I have had countless booking go wrong. They remove coupon codes and discounts. They drop calls ALL THE TIME after hours spent on hold or waiting for answers! HORRIFIC HORRIBLE STAY AWAY FROM THEM DO NOT RISK TRAVELING OR FLYING THROUGH ANY OF THEM! They do not care about their customers at all. They will be your worst nightmare if something that is out of your control goes wrong or you need help with any part of your package!

I was totally ripped off by this company a few years back. I wonder if their policies are still the same. Booked a trip, arrived 15 minutes before the scheduled time. Was told they sold my seats because I was late. Had taken the same trip the year before arrived literally at take off time and had no problems. But this time they were of no help. I had the entire family standing there just extremely disappointed that the vacation we had been planning for months was not going to happen. Then the ticket folks told me they had another flight leaving in an hour and if there was a late show we could possibly have their tickets but of course we would have to pay a fee for the service. Sure enough when the hour was up they called me to the ticket counter and told me they had a no show and for $250 we could have their seats. I of course paid so the family trip would happen. We were sitting waiting for the plane to start boarding and I see ths family walk up to the ticket counter and the father said pretty much all the same things I had said an hour earlier that they were technically not late that there was 15 minutes before boarding. Same deal was made again for a later flight for this family. What a total scam this company is running, especially since because of storms the flight we were waiting on was delayed an hour. I liked the deals I originally had gotten from this company before this but have never used them again. It is a sleazy company.

The customer service of this company is next to nothing all they are money hungry and have no regard for human safety. There is an active travel warning for Cancun or at least there was 1 day ago and they are saying i do not qualify for a refund. And offered no other solutions to help this is not my first problem with company and i should have taken the warning the first time. I will not be booking with funjet in the future if my issue is not resolved. I have always been a huge advocate for this company and recommend it to many friends and family but if they crave money over insuring the protection of human lives than this is a company i can not support

WORST COMPANY EVER. DO NOT BOOK WITH FUNJET. COMPLETE RUN AROUND. WAS BOOKED WITH A GROUP BUT HAD TO CANCEL MY RESERVATION WELL WITH IN THE CANCELLATION PERIOD. THEY REFUSED TO CANCEL MY RESERVATION. WHEN I ASKED TO SPEAK TO A SUPERVISOR THEY JUST PUT ME ON HOLD I HAVE REACHED OUT TO THE ATTORNEY GENERAL AND WILL BE FILING A LAW SUIT AGAINST THEM

They refuse to delete my account and personal information associated with it. I only created an account to look up a reservation. I did not book directly with Funjet, but used a travel agent. I clearly verified my identity with name, email, phone. They refuse deletion without a reservation number I don’t have. I escalated this to BBB and MN Attorney General. I am requesting account deletion and personal data removal.

Worst experience ever. They are deceptive in their practices. Their prices are significantly higher than other travel sites or booking through the resorts directly. Booked resort and flights separately/ months apart then it was put as a package without my knowledge or consent. Tried to cancel just the room and I was told I cannot have to cancel everything. These people are trying to unnecessarily stress a bride. I don't want a travel credit I have insurance. I want all my money paid back and I will NEVER BOOK WITH FUNJET. Customer service representative Juillet M refused to answer the direct question that Daniella F. the supervisor refused to speak to this consumer on 5/15/25 at 21:06.
Several of my guest have already canceled their reservations through them because of the price gouging. This has been the worst experience ever. If any of my guest that did keep their reservations have an issue, I will be filing a class action lawsuit. Based on the 178 other negative reviews we have enough for a case.

Would give zero stars if I could. Terrible company, complete scam. I was forced to book through them for a wedding at a resort. First of all, it was almost $1500 more to book through them than directly with the resort. I bought travel protection. Due to a life-threatening medical condition that came up, I was advised by my doctor not to travel, and wow - the run-around I received in trying to cancel my (protected) reservation was insane. I provided letters from my physician and everything I could think of and they would not issue a refund. I kept getting transferred around with no one able to actually help me. Scam. Eventually, I had to just call my credit card and dispute the charge. DO NOT EVER USE FUNJET. They are not even accredited by the Better Business Bureau!

I paid any extra $500 on my trip and still haven't recieve a refund. Everytime I call they just transfer me around then hang up on me. They have been saying my bank and I have got my bank and them on the line and they can't give me any real info on my $500.

Funjet booked an aircredit for myself and my family with United for $2961. My stage 4 cancer required chemo, radiation, and a stem cell transplant from Northwestern University in Chicago. I supplied documentation to Funjet and they denied me. Then I went to United and they granted the reimbursement but credited Funjet since they were the ones that booked it from my original payment. Have been on ph with Funjet 5 hrs multiple times and supplied them proof of United reimbursement and Dr notes. They are now saying they need to call the Hospital to verify my treatment happened. They are unethical and anyone and everyone should NOT use this company. They prey on sick people!

Funjet cancelled our resort reservation without warning, showed up to puerto rico and no room. Still waiting for response. Apparently this happened to a few people at the same time in our community. Still no word. Not impressed. Be very careful with these people. Customer service is dead....

The worst! I repeat the WORST! TRIED to fix a trip since Dec 2023..JANELLE PICKETT. They suck. I asked to remove 1 persons airfare.....an act of CONGRESS, still til this date nothing. The company...FUNJET TRAVEL...MORE LIKE BUYER BEWARE!

Fun jet is the worst company. Customer service is suck. They are scam. The flight was canceled. Airline refund $496 to Fun jet as a booking agency. Fun jet only refund $198 to customer . They keep the rest of refund. They denied they didn’t receive it even the airline send them many emails to confirm. DO NOT do any business with this name Fun Jet. They are Scammer.

We booked our vacation through Funjet who booked through American Airlines. Our first flight was delayed causing us to miss our connecting flight by 3 minutes. My husband and I ran through the airport to the gate after an attendant told us if we hurry we might make it. We were put on the next available flight with 4 seats which happened to be the next day,the last flight to Jamaica. We completely missed our first 24 hours on the resort. After filing a complaint with the airline, they need itemized bills from our vacation at the resort. I have been trying to get the information needed. I have filed multiple complaints with the aftertravel@funjet without any response. Very poor customer service. Talked with a representative who says they have emailed me with information to get what I need- no email!!

I booked a group flight on American Airlines through funjet and a name needed to be changed. Funjet was going to charge me the entire airfare to change the ticket, even though I had trip insurance. I called American and got it changed for $50. Funjet customer service is horrible and inconvenient to use. They will do anything they can to charge more money, Never again will I go thru them, I’m going straight to the carrier or through a legit travel agency.

I have reached out to customer service several times and received a final response that I cannot change thru funjet without losing the amount paid for the tickets. I called AA and paid an extra 50 to have the name changed.