Frontpoint Bewertungen 

Trouble company. Alarm went off on 2 separate occasions, and both time the cops came and no signs of a break in. So I had to pay for a false Alarm fee to my city 2 times $75 each..When I called Front point they said the Alarm panel was set off by some one. How and why would some set it off thats just stupid. And i had a indoor camera and you can clearly see the contol panel And no one is home or around it. I guess it must of been the ghost. So The lady on the phone that was helping me was more focus on why my fire Alarm wasn't on its base. She said my contol panel was fine. I canceled my subscription after that phone call..

In June In posted a review of Frontpoint. The issue was that I was charged for an extra month because I was unable to cancel on the first of the month which fell on a Saturday when they were closed. After posting my review, I was contacted by a representative from Frontpoint who apologized and saidn my charges for July would be reversed. THAT IS A BOLDFACED LIE. It never hasppened. Subsequently, I contacted Frontpoint and the representative assured me that my charges for July would be reversed. ANOTHER BOLD FACED LIE UTTERED BY A CONGENITAL LIAR. I would advice against doing business with Frontpoint as they are unrel;aible when it comes to acount issues. There are plenty of other security system suppliers who do not play these types oif games

FootNote:
I acknowledge the refund From Frontpoint. This is what happens when companies employ poorly trained customer service representatives. This should NOT have happened to begin with and then refund shouls have been processed much faster.

DON'T DO BUSINESS WITH FRONTPOINT! I found out the hard way that they are the WORST company when it comes to cancellation! If you ARE A CURRENT CUSTOMER, please make sure you read the cancellation clause in your contract (which they will be happy to send you multiple times) and cancel more than 30 days in advance as otherwise, they will charge you an additional month as you did not give them proper notice. Also, the cancellation process is lengthy with a ridiculous number of steps and you must complete the process or they consider your account still open. If you are reading this review as you are considering to do business with Frontpoint, please avoid the frustration and choose any other company to provide monitoring for your security system! I have NEVER in my life had such a lengthy process to follow to cancel service with a vendor!

I worked with 3 different associates and all 3 were courteous, kind, knowledgeable and solved my issue. I could not be happier with the service I have been provided.

Thank you!
Norma

One of my indoor cameras went out overnight last week. So, I called Frontpoint. They were busy and returned my call a few minutes later. An agent named Kenny G helped me.
The problem partially was that I was on 2 different WiFi services. Kenny was awesome, took all the time necessary to diagnose and fix the problem. It turned out that I was was unaware of many of the features that my system had available and as such was not using. I'm 75 years old and not terribly computer savvy, but Kenny took all the time necessary to walk me through many features and benefits of this sophisticated system. 2 hours later we were done. I now am aware and using the security system much more effectively thanks to his care, patience and knowledge base. I couldn't be happier with the service I had received that day. My hat's off to Frontpoint and Kenny. Will continue to be a happy satisfied customer.

I've been with Frontpoint for years - if you called somebody answers - now there is NOBODY. Look it up. And now we're going to require a code to login - for your protection - SO WHILE I'M DRIVING AND GET AN ALARM I'M SUPPOSED TO ENTER A F.....CODE. Or somebody rings the doorbell and it takes 5 minutes to login to answer - Easier to just get up and answer the door - kind of defeats the purpose of having a doorbell camera.

Nobody helps, my panel box has been flashing blue for weeks, the doorbell camera doesn't see people deliver hugh packages - they just magically appear. So what is the purpose of this system? I want to get rid of this system but have a contract for 2 more years. DO NOT SIGN UP WITH THIS COMPANY.

I wrote this review 6/21 - they just now responded 7/19.

Alex guided me quickly on how to resolve the payment of my balance. Very Satisfied !

My fire alarm needed new batteries. I was correctly told how the change them. I did that and now my alarm works perfectly.

My problem was solved very quickly because the diagnosis was correct.

I could trurn on my alarm last night that that and I now feel safe.

Thea Fry

All good here. You guys are always on the ball.

Frontpoint is making is difficult to cancel my services. I have been a customer since 2018 and overpaid by 100% for several years. Finally my monthly has been reduced but the equipment no longer works. I am not interested in purchasing new equipment and they are harassing and telling me I have to keep paying for 5 more months. In all honesty I want a refund for all of the months I overpaid. This company has bad customer service and I need them to stop contacting me unless they are willing to give me a refund.

Very good and reliable service. Just what I wanted.

FrontPoint charges an 80% cancellation fee of the remaining contract and innovation is at best, sparse. Beware, consumers.

When I signed up for FrontPoint in November 2021 as a first-time homeowner, the representative didn’t mention early termination fees or the alarm permit required by my city. This was the beginning of my issues.

Within the first six months, a false alarm led to a $300 city fine. FrontPoint claimed they had informed me about the permit requirement and sent a notice. When I requested proof, I received only a screenshot from a system log, not the original time-stamped email.

The contract states that failing to meet their service level agreement should allow hassle-free cancellation. Currently, the system isn’t meeting my needs for several reasons:

1. The doorbell camera suffers from significant video lag and low quality (720p). Half the time I have to close the app and reopen it before I can get a live image. My hardware currently supports just slightly north of a steady 12+ volts. I felt ripped off after seeing Ring.

2. There’s no integration with current home automation standards like Google Nest, Apple HomeKit, Apple TV, or Amazon Fire TV. Forget about camera views on your TV.

3. They tout voice assistant interaction, which feels like a gimmick compared to modern web API developments. Voice interaction is not synonymous with system integration.

4. I suspect their use of GE brand parts limits compatibility. Is this truly Z-Wave or a proprietary hybrid? I don’t know. I’m not a hardware developer.

In 2016, FrontPoint published a blog post emphasizing integration through their app, dismissing third-party integrations like Google, Amazon, Apple, or IFTTT. Comments from as far back as 2016 complained about integration issues and a lack of compatible, available inventory lists.

Home Automation is Better When It's Integrated

FrontPoint states, “What you want is a single interface, from which you can look at your cameras, arms and disarm your alarm system, control your lights, reset your thermostat, and unlock (or lock) your doors.”
frontpointsecurity. com/blog/home-automation-is-better-when-its-integrated

For example, Bob commented on February 13, 2016:
“I think FrontPoint needs to find a way to differentiate "not supported" into two groups. One is that there is no way to interface the device, versus it can be interfaced but we do not have the experience/training to provide help with the device.”

FrontPoint's ultimate response focused on security concerns, sidestepping the integration issues. This stance allows them to avoid further development while subtly criticizing other technologies that have continued to innovate. Their app is merely a rebranded version of the Alarm.com app, with no unique customization.

Regarding service levels, my early termination fee was quoted at $239.95 (80% of my remaining contract). I raised issues of poor integration and the permit notification failure, requesting a fee reduction. After a long wait, the representative's supervisors denied my request. When I protested, I was transferred to Terrence, who denied responsibility and claimed permit notification was “optional,” contradicting earlier statements.

The lack of integration and poor customer service is disappointing. FrontPoint fails to deliver on the integration promises they use to sell their products. For $576 a year, what have they improved since 2016?

In the end, I canceled my contract in favor of a more integrated solution. Despite the high fee, they couldn’t guarantee no further charges, requiring me to call back to check for additional billing. This lack of monitoring in 2024 is astonishing.

Customer service is terrible. Takes forever to get a hold of somebody and even longer to get resolution. I’ve been a customer for 10+ years.

Easy customer service. Quick response times. Good security service.

I think Frontpoint has changed. When I first joined a few years ago, there used to be "fumbling" and "bumbling" and mistakes. That was a few years ago I. Now Frontpoint seems more efficient and accurate. I like this Frontpoint better.

I have not used the service since the end of 2023--it wasn't working and I decided on something else. I called to cancel the service in March and was told I had to go online and put it in writing. They kept calling me and were rude saying I had a contract, I could not cancel without a penalty---I have nothing in writing about this. I had been with the company since 2020 and had no idea there was a "contract" that is apparently for a lifetime. I finally went online to cancel as instructed-- and the form says you need to speak with someone!
And THEY will contact you---but not for several days, according to the calendar you need to mark. I blocked all payments from my CC. This is such a scam. In addition, the form states that by sending in the request to cancel, you are giving them permission for all kinds of marketing, including telephone calls. I did not send in the form as I don't want all that spam--I had already told 4 different people to cancel. This is a total scam operation. I will be contacting the Attorney General to file a complaint.

Been with Front Point for about 5 years. We recently did a complete upgrade of all our sensors & system. Was stress free and very uncomplicated. AND.. when it was time to call with a " few" pesky questions.. I had a customer service -Tech rep help me over phone for about 45 mins. We are up and running and its all Good.

Great experience.

I have been with this company for 14 years and I have never had a reason to remotely consider anyone else. Their customer service and support has been effective and efficient. The last representative was patient and helpful. Keep up the great work.

Having been a loyal customer of Frontpoint for over a year following the completion of my initial three-year contract, I am deeply disappointed by the company's unethical business practices. My journey with Frontpoint began in December of 2018, and while the service initially met my expectations, my attempts to cancel my subscription upon the contract's conclusion revealed a darker side to the company's operations.

Despite fulfilling my contractual obligations and remaining a customer for an additional year beyond the contract's termination, I was met with significant obstacles when attempting to discontinue my services with Frontpoint. The process of cancellation, which should have been straightforward, proved to be anything but, as I encountered a myriad of challenges and obfuscations that hindered my efforts to terminate my subscription.

It is important to note that I did not seek to cancel my subscription until well after the conclusion of the three-year contract, demonstrating my commitment to Frontpoint and my willingness to continue utilizing their services. However, what ensued was a frustrating and disheartening experience marked by bureaucratic red tape, misinformation, and relentless harassment for payments.

Even after taking proactive measures to prevent further charges by canceling the card attached to my account, I found myself inundated with daily calls from Frontpoint's billing department, demanding payments and resorting to aggressive tactics to coerce compliance.

Furthermore, my attempts to resolve the matter with Frontpoint's customer service department only led to further frustration, as I was met with arbitrary requirements and an utter lack of empathy or understanding for my situation. The insistence on a written cancellation notice with a 30-day notice period, a requirement conveniently omitted from earlier communications, only served to prolong the resolution of the issue unnecessarily.

Frontpoint's disregard for consumer rights and fair business practices is deeply concerning and warrants immediate attention. My experience serves as a cautionary tale for others considering Frontpoint's services, highlighting the company's lack of integrity and respect for its customers.

In light of these grievances, I strongly advise potential customers to exercise caution when dealing with Frontpoint, as the company's unethical behavior and predatory tactics make them unworthy of trust or patronage.

The agent we spoke with was so helpful and patient. He got our questions answered and took care of our issue.