Frontpoint Bewertungen 

I’ve had them protecting my home for more than a decade and they have been great at helping protecting it. Customers service is great and ease of use of the devices I need have been problem free. Replacing a faulty unit has also been easy with their help. I’m really satisfied with their service

My frontpoint system stopped working months ago. When I try to call tech support, no answer. On hold for over 3 hours.

Customer Technical Support for Frontpoint precisely resolved a time zone reporting issue with our hub and found a second issue we also resolved and importantly the support tech provided a direct email contact in case we had any further questions or problems over the following 2 weeks- outstanding!

I recently installed a full Frontpoint Security system at home and was impressed with how smooth the entire setup process was. The main hub activated quickly, connected to Wi‑Fi and cellular without any trouble, and synced immediately with the keypad.

I installed 9 door/window sensors throughout the house, and each one paired with the hub in seconds. Alignment was easy, and testing open/close detection worked perfectly. The smoke/heat sensor also synced instantly and triggered proper alerts during testing.

The Frontpoint mobile app made the process even easier — device pairing, system activation, and alarm testing were all guided step‑by‑step. Real‑time notifications came through fast, and the app clearly shows sensor status and event history.

Overall, the installation was simple, the equipment feels reliable, and the system performed exactly as expected. Great experience with Frontpoint’s hardware and setup process.

Extremely poor monitoring service. A monitoring service should call and confirm after every active alarm. Frontpoint consistently did not. I called and inquired why, the monitor guy told me "well I sent you a text". Then he told me he dispatched the police. I asked why would he dispatch the police without speaking to me first. If they come out on a false alarm that's a $100 fine. His only response was he text me. Plus they charge $49 monthly when most charge $39. Needless to say I fired them and moved on to a true monitoring service.

Grate and fast response from tech support.

While their monitoring is excellent their service is very expensive and they keep increasing rates for current customers. I've been with them over 10 years and got tired of paying $56/mo. for monitoring. When I cancelled they offered to cut the bill in half! I've been overpaying for years. They also charged me two months monitoring when I cancelled (on the second of the month). Cancellation is also very cumbersome.

I have been talking to support technician, Kenny Goebel, the last couple of days about my issues with the front point product. I have had issues the last couple of years and have talked to several technicians during this period and they all have been helpful, but Kenny has been exceptionally helpful and has helped to find the root of the cause that I've been experiencing with my cameras. He was on the phone with me for 5 hours this past Thursday and followed up with a phone call the next day. Not only is he courteous and professional, but he is highly knowledgeable. I want to commend him for his patience.
Sincerely
Front point customer
William Delgado

I was entered into a 3 year contract without it being stated outside of reading a terms and conditions form (99% of people do not read that). Our sensors are never correct and the system is not great compared to other security systems. They stated if I choose to cancel I owe them almost $800 which is ridiculous. Be cautious when buying any system from this company unless you are wanting to enter into a contract for 3 years.

I've had Frontpoint for many years and have always had great customer service. The techs will patiently walk you through how to install the equipment, troubleshoot any issues, and provide solutions.
Recently, I had a faulty sensor that set off a fake alarm and FP contacted my emergency contacts list when they couldn't get a hold of me. They also dispatched the police department as per protocol.
It was good to see that the process does work so that I have peace of mind should a real alarm ever occur.
If I could change one thing is that they have a live operator answer immediately rather than putting us through the paces of going through their automated menu. In a real emergency, those precious count. I hope they implement this suggestion.

They have great customer support and service. I would recommend them been with them 6 years and had no issues. When upgrade to new system they walked me though it and took time to make sure everything worked. Great tech support on everything.

The lady that helped me was so patient and never got mad or irritated at me for not understanding me finding what I needed to do.. she even laughed ..we both were.. it took awhile but we got everything set up properly..

I have been with frontpoint for a few years. I cancelled in January and they are still taking out money from my account and this is May. When you call customer service, they say that I need to give written notice, however my current alarm company did just that in January.

Have used this company to watch 2 homes over the last 10+ years. Nothing flashy, just equipment that works with high reliability, and immediate access when even a small issue arises (usually pilot error). Cost is locked in by contract.
I'm confident my family is protected, which is why you buy this service.

Great customer service

COMPLETE FAMILIARITY OF REP! Often with a customer service line, the Rep s are not as familiar with the system as they should be--but at Frontpoint this has never been the case.

I've been with Frontpoint for 14 years. My cancelation experience has bombed any positives I once had to say about the company. It took almost 3 months to finally get a human to request cancelation of my service. All my equipment has been paid for in full for years, and was on a month to month billing cycle.
After requesting to cancel, Frontpoint sent me a link to complete the process and was forced to pay for an additional upcoming month of service to submit the request. Everything had been disconnected and not used for a few weeks leading up to this point. This is a cash grab scam, forcing you to pay fore services that are not wanted, or needed just top cancel.

Frontpoint has the best customer service, they have never let me down. Thank You!

Frontpoint has robbed me of 1,400 dollars for the past 2 years. 2 years ago, I called and canceled the security service. On the phone, the man said everything was set and canceled. I moved on, the camera stopped working, and I had no service with them. I had checked, and for 2 months they didn't charge me, so I knew for sure that the service had stopped. Recently, in 2026 in February, I realised that my account funds were low, so I decided to check thoroughly, and I see that Frontpoint has been charging me, 50-something dollars a month, and it's been going on for 2 years. I called them and the woman said that she refuses the refund of my money that they stole from my account without my consent. She tried to justify the robbery of charges every month by saying, my account was never canceled, that I had to do an email to cancel it. I replied by saying, i have not had any service in the past 2 years, the service is deactivated, and she agreed that she sees that in her system. I said nobody ever told me i had to cancel only using email, and why did they stop charging me for 2 months only to then resume charging me without giving me back the service. If you are charging me, you could have given me the service back. Also, like stated before, I verbally spoke to the guy on the phone who ensured that it was cancelled and never mentioned the email. That sounds like an intentional charging scam. They refused to refund all the money they intentionally took without my consent and knowledge for 2 years, without providing me the service they were charging for. Please do not deal with this company; they are scamming people.

I have already submitted a review about how poorly the company’s customer service has been and how reluctant they are at honoring my request (I never gave them authorization to begin ) billing me for monthly service on equipment that is still in the box!!
Here’s a new item I discovered when they forwarded me their contact that I was supposed to have signed. I didn’t and the signature that is on the contract is a forgery. I do not sign my name as they have it signed on the contract; therefore, no contact exists between me and FrontPoint and their billing of me is not valid, unless any company can pick someone and start billing them. ( my sarcasm)
My advice is to stop your nonsense now because I am billing you my normal consultant fee of $250/hour. You are currently at 6 hours or $1500.
Please remit to: James Pepe
28 Rosalyn Ct
Fredonia, NY
14063

Please note there is a 25% interest fee/month on bills that exceed 30 calendar days. This bill starts on 2/8/26