Frontpoint Bewertungen 

The rep made it all. Julio Carcamo was the best

🚨 Warning to Anyone Considering Frontpoint 🚨

I was a loyal Frontpoint customer for nearly 10 years—until they pushed me out with the kind of service that makes you wonder if they’re actively trying to fail as a company.

I ordered a simple garage sensor. It never arrived. After weeks of delays, I contacted support. First they promised to check with FedEx. Then they ghosted me. When I followed up, they blamed me and said I should resolve it myself. Mind you, they were the ones who shipped it, not me.

Turns out, FedEx later admitted it was their mistake and even offered to advocate for me—if Frontpoint would cooperate. But Frontpoint refused to give FedEx the info they needed to help. Just... refused. Like a company that enjoys losing customers.

Eventually the package got returned to them. I told them I didn’t want it anymore, and I sent it back the second I got it. They refunded the item—but kept the shipping fee.
Yes, they charged me for shipping a product that never arrived and had to be returned due to their delay.

When I filed a complaint through BBB, they responded with a half-hearted apology and unilaterally closed the case like it was just a minor inconvenience. No ownership. No solution. No shame.

Let me be clear: I don’t care about the $15.
What I do care about is being treated like garbage by a company I paid for almost a decade.

If you're wondering why Frontpoint seems to be slipping—look no further than the customer service culture. It’s not the market. It’s not the competition.
It’s them.
Cold, careless, arrogant, and incapable of handling even the simplest issue with dignity or respect.

Frontpoint didn’t just lose a customer.
They earned the loss.

I truly dislike getting a call from a company that advises me to call back at a different number. I often do not have a writing utensil or I’m in my car. It is a way to loose my business. Send me a text with the phone Number

Have had Frontpoint for ~10 years and it was initially a quality provider with reasonably good equipment. As the equipment aged and became less reliable we’ve had several false alarms and many issues with faulty sensors. The garage door beeps and says it opened when it hasn’t, or after changing batteries on door and window sensors the equipment would not work properly. I received a few pieces of new equipment after 9 years for which I signed a new 3 year contact. The issues have persisted and my kids have begged me not to set the alarm because it has scared them in the middle of the night. I’m now stuck either paying over $600 to terminate the contract or I have to continue trying to make this system work. Very disappointed and will never ever use this company again. They were happy to take my money for 10 years and now hold me to a contract for replacing a few pieces of equipment that didn’t fix the system.

All I got was an email about installation. I needed help with my account.

Easy to use the chat option to clear up my problem.

My issue is probably not common and not listed in your help systems. I had a difficult time getting to speak to anyone. I used the chat to finally get a referral to a live person. Very frustrating and as a customer for over 9 years I am not impressed with you system and processes.

While I can appreciate that the customer service representatives tried to make it work I'm not really satisfied with the service. First of all, it takes way too long to get customer service on the phone and when you do, there are multiple transfers before you can get to the right person which multiplies the wait time. For busy working professionals, it doesn't work. For that reason, I went months without the system working properly.

I needed to upgrade my 11-year-old frontpoint alarm system after speaking to a Frontpoint representative, I was able to upgrade my equipment and add modern features to my equipment at a very reasonable price.

Very professional and knowledgeable, work hard to solve any problems or concerns you may have

I am probably not the average user. Bought an old house and had to upgrade the light switches so I decided to go z-wave for all the switches and locks in the house. Works perfectly - solid - even added it to my business - video, sensors etc. - so I seemlessly toggle between the two.

I think the reputation Frontpoint has is well deserved. Anytime I have inadvertently set off the alarm by accident I receive a phone call almost immediately checking on the status. I have a good feeling about this and the way they monitor my account.

Clear explanation, friendly, professional

Had the service with 3 year contract that I fulfilled even though they wouldn't let me cancel. Contract expired but we didn't renew. Charged my account again, tried to call and cancel but you have to jump through hoops to get that far even. Then they want to force you to pay another month's worth of service just to cancel. Had multiple times alarm went off but never received a check in call from them so haven't even used the service for last two years I've been paying.

great service along with great help with set up just a great expience

I was impressed of the ability of your representative to swiftly identify and solve my issue from multiple angles before making well-informed decisions.

Representative was knowledgeable and professional. He was courteous and easy to work with with

It’s easy to make contact with you, and I seem to get very good instructions on how to fix my system, and it works well!

Response was quick and easy with the tech providing positive feedback to my actions.