Frontpoint Bewertungen 

I cancelled service several months ago and keep getting messages from frontpoint trying to charge me as if the account was still active. These people are scammers. Stay away from them

Frontpoint has been amazing! We have used them as our security system for going on five years now and we have had a wonderful experience. Anytime that we have had to call them for Technical Support, their support team has been very knowledgeable and assisted with the implementation of the system.

A few months ago, we purchased and installed our doorbell camera. We had no problems installing it or getting it to work. Customer Service has always been very helpful and patient. I had one agent talk me through changing the battery on one of our motion sensors which took quite awhile because it was very difficult to get the cover off. Very satisfied with our products and service!

Awesome service.

Knowledgeable, polite customer service always!

The rep we worked with had patience and knowledge. I’m not 200% sure if the date we installed the new camera. I guessed at it being 9/2 but I am not sure.

We recently installed a set of Frontpoint Security cameras. The set up was very easy. One door sensor was an issue, and customer service handled the situation perfectly!!

Helpful information, fast shipping

Functionally very rich system with ability to optimize system coverage based on the physical layout and operational preferences for situational needs (i.e. A temporary code for a neighbor to occasionally checking in; or add new hardware). Customer support is very solid with excellent assistance and follow up -- chat is very helpful and timely for support or use questions.

Solved problem quickly

Contacted, and was easy to cancel alarm by speaking with rep.

Horrible stay away
** UPDATED REVIEW FROM 1 STAR. COMPANY HAS REACHED OUT AND HAS RECTIFIED THE ISSUE IN A PROFESSIONAL MANNER

Many issues. Had service for over 15 years.
My house is bigger and the sensors furthest away would not always communicate with alarm system. many sevice calls were made to fix but it couldn't be fixed.
when an alarm goes off a computer calls you back to see if all is ok. It use to be a person calling you. If i had a criminal with a gun to my head I would want a person on the other side to take the call and not a computer.

Flawed system. The system uses cell phone technology to connect to its central alarm monitoring. ( It also uses the internet via wifi.) Often in my area, their system imbedded cell phone could not connect to a cell tower. Without a cell phone connection should the criminal cut the electric power or the internet the system is inoperable.

In the last year, criminals have started to use WIFI blocking technology. It is all over the news. These wifi blockers render the alarm system inoperable. Sensors can't communicate with the main box the signal is blocked. Criminals can just walk in

When trying to cancel my subscription the company made it impossible. It took me four months to cancel -- multiple calls made and several emails. I politely asked for a portion of these monthly fees credited for this four-month period I tried to terminate service and they refused.

It was time to replace my smoke and heat units in my house and garage. I had 9 units to replace and your Associate Product Support Specialist, Daniel Galeas, was outstanding. He provided support for the swap out as well as insured the new units were communicating with your system once installed. I couldn't ask for better service.

So far it’s been 4yrs I have been using Frontpoint and there has been no complains. Customer Service has been amazing. The tech support is very knowledgeable and help resolve issues remotely.

Fast service, explained my options, easy to work with

"Enjoyed speaking with Christina during contract renewal process. Thanks for the renewal perks!

Great customer service. Quick to assist with my issue. Reasonably priced.

I’ve been a Frontpoint customer for over ten years and I am 100% satisfied with their tech support and monitoring service and would like to say Thank you.