Frontpoint Bewertungen 

I have been with Frontpoint for two years, and every tech call I have had to make (which weren't too many) was attended to swiftly, and accurately. I'm in the web hosting business and am familiar with tech support systems and those who work them. I'm quite pleased with these guys.

Avoid this company at all costs. FrontPoint Security's cancellation practices are the shadiest I have ever experienced. I have been a customer for 11 years. My three-year contract expired in June 2016, and I am now a month-to-month customer. I sold my home this month (March 2024) and wanted to cancel my service. Notice of cancellation must be provided in writing, but the FrontPoint website does not provide any information on how to cancel. The "How do I cancel my FrontPoint Service" FAQ questions page results in a 404 (page not found) error. I called customer service on March 2 at 4:16 p.m. EST to cancel my service. Despite customer service hours being advertised as 8 a.m. - 11 p.m. EST, the phone system said I was calling outside of normal business hours. I completed the automated prompts over the phone to cancel and received an email link with a form to fill out to cancel service, which I filled out immediately. That form then required me to schedule a callback from FrontPoint. Because of my work schedule, I could not schedule a callback until March 15. A FrontPoint representative called me on March 15 at 1:07 p.m. That representative, however, would not cancel my service over the phone. She sent me yet another email, which I had to reply to expressing clear intent to cancel my service, despite the fact I had already completed the online form. I repeatedly asked for my complaint to be escalated to a supervisor, but the rep refused to do so. Furthermore, FrontPoint will be charging me for a final month of service, and though I had been paying a discounted rate of $21.19, I will be charged $45.57 for the final month of service per the email I received. The rep did not disclose that amount to me during the phone call on March 15. It remains to be seen whether my service will now be canceled. I will be reaching out to my credit card company and a lawyer if it isn't.

Have been with them for years and the system never worked correctly. We would change out batteries and all sorts of things they recommended and in never helped. If I called in to customer service, I was on hold for 30 mins to an hour every single time. I finally went to another company because I was so sick of them and they give you no way to cancel online and make you talk with them. I requested cancellation multiple times and they kept charging me. When I finally got ahold of someone, it was around the 6th of Feb and they said that they needed a cancellation before the 5th and they require a 60 day notice so after telling them to cancel for 3 weeks they get me on 1 day and keep charging for the next two months. Cannot say anything good about this company or how they do business. Stay away, there are plenty of better home security companies that actually treat their customers well.

I have had a few minor problems but the front point team has been great in helping me solve them. I have been a customer for a long time and will be upgrading my front point system soon. They have been very good to work with.

Very efficient and professional service as usual.

It used to be when an alarm went off, Frontpoint called immediately to check. For the past year or two, no one calls.

They've removed their phone numbers from their app because they want you to find your help online without contacting them. If you do call, you may or may not be able to understand the person at the call center. Any problems with their equipment and they try to renew your contract for another year or buy replacement parts.

I've had Frontpoint for more than 10 years. So very pleased with the equipment, service and customer support. Have had other home security companies stop by my house and don't compare.

Equipment starting to fail after 4 years and replacement costly plus no equipment available, which completely flustered me. Now refusing to release me from the contract even though core equipment (smoke and heat sensor) replacement not available. Nightmare.

Frontpoint is one of the best by my own personal experience. I am never felt so secure in my life when I leave my home for vacations and daily trips to work. My big dogs don't affect it at all. I got 2 motion sensors in my house and do wonderful for big pets. There equipment is truly dependable.

Most patient and caring customer service! Better than five stars. Walked us through replacing a door sensor, making us feel important.

Cellular, cellular, cellular is the key for the security system, it never disappoints me.
Customer service response quickly when alarm up.
I definitely recommend it 👍

Customer support is always very helpful and courteous. Products work great and I've had no issues.

Long time customer and I have moved and taken system with me and no issues at new residence, up and going the same day I arrived. Customer service always helpful. Have no issues with them at all!

I've always had good service from frontpoint since we signed up with them 6 or 7 years ago. We just got a doorbell camera so I don't know how good that will be but until this point everything has been fine with the motion detectors, fire alarms, etc.

I have been a customer for the length of my contract. I was told that all alarm systems are compatible with their system and that if i don't like thier system it can be transferred to another alarm companyeasily. Not the case at all I had a spectrum system and wanted to use sensors while starting my system up on other windows and that was not the case. I was told their system doesn't work with theirs. Then the system always has had errors cameras picking up motions every 5 seconds and sending notifications. I called and they told me there was nothing they could do. I just needed to lower the sensitivity settings where it is at the lowest settings. Then it didn't even catch the person who took my package from Christmas off my deck. Paying a high amount of money monthly for a camera that doesn't keep a live feed 24 hours like ring is horrible. I have Ring on my other locations and they catch things all the time. The support team is better and not rude. I pay about $100 per year with out a contract and have better quality picture and live 24 hour feeds also neighborhood watch on there informing of alerts in the area. I asked front point if they could do this as well and they said they never heard of this and it would cost me a lot more. I asked to get a pay off quote and the one nice person I talked to said she would look to see if she could get me a discount because I was unsatisfied and of course I lost signal. I called back and then a rude person answered saying they don't give that to people leaving I'd have to pay more for leaving 2 months early. Hands down worst company. Do not use!!!

Been with front point for well over 6 or 7 years now. Every single piece of hardware i have purchased has taken a dump or isn't compatible with the newest version of the software. The only way to get new ones is to spend more money or get locked into a multi year contract. The customer service is lacking from what it was when I started. The Simon Control Panel is no longer offered, and the backup battery isn't charging and now they want to buy the new control hub and panel. It seems they would have to offer me the items to make my system reliable or they would be in violation of contract. I would rather have a product that works and does what it says it will do as well as a great customer service team. It's a joke. overall its been a terrible experience and a thorn in my side; not to mention a mountain of money for out of date obsolete equipment that doesn't always work and will be out of date in a year. Save yourself and run.

Friendly & helpful customer service. Resolved my issue quickly.

My equipment hasn’t worked for years. I call for help and they just tell me find a local third party person to come help you. I asked to be released from the contract which was a firm no, not for three years. No one here works on it and replacing one camera is how I was talked into a ridiculous contract, which is on me. Once I’m done, I’m done and will warn everyone possible about the lack of support and lack of care of help from customer service.

Been with front point for well over 6 or 7 years now. Every single piece of hardware i have purchased has taken a dump or isn't compatible with the newest version of the software. The only way to get new ones is to spend more money or get locked into a multi year contract. The customer service is pretty good, but the hardware is absolute hot garbage. I would rather have a product that works and does what it says it will do than have great customer service that i need to call once a week to sort out a software issue. It's a joke. overall its been a terrible experience and a thorn in my side; not to mention a mountain of money for out of date obsolete equipment that doesn't always work and will be out of date in a year. Save yourself and run.