The help desk team worked hard to resolve the issue in loading the app onto my new iphone17. Eventually resolved in series of setting adjustments…shout out to Katie Mckessy-Schofield who stuck to the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The agent who guided me through the different steps of the operation was extremely helpful and patient. He took care to let me work through the sections on the app at my pace and was very reassuring.... Mehr ansehen
Excellent patience from customer service. Hadn't contacted or used my account for 4 years but they found me and stayed with me till everything was up and running... Not such a common thing nowadays.
I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... Mehr ansehen
Unternehmensdetails
Über FairFX
Vom Unternehmen geschrieben
Get a quote for an international payment
With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.
Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.
FairFX Customer Service
We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com.
If you are abroad please email abroad@fairfx.com.
Kontaktinformationen
Vintners' Place, 68 Upper Thames St, EC4V 3BJ, London, Vereinigtes Königreich
- 020 7778 9300
- help@fairfx.com
- www.fairfx.com
4.6
Hervorragend
14’943 Bewertungen
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Das haben sich andere Leute angesehen
The team shortened out my problem with…
The team shortened out my problem with speed and helpfulness highly recommend
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are pleased to hear that the team was able to assist you with your issue!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Quick response and very helpful…
Quick response and very helpful customer service, resolved my issue very well
28. September 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are pleased to hear that your issue was resolved by our team, thank you for taking the time to leave your review!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Outstanding Customer Service
Katie has been kind and empathetic to the situation and acted with expediency. First class customer service and I would highly recommend this service provider
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are pleased to hear that Katie was able to assist you with your query. Thank you for taking the time to leave your review.
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Help with transaction query
Big thanks to Katie for very prompt help in resolving my transaction query. This involved a double transaction that appeared in my account, related to a restaurant spend whilst on holiday.
Many Thanks Katie
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are happy to hear that Katie was able to assist you with your query!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Ethan assisted me this morning to…
Ethan assisted me this morning to complete a bank transfer. Smooth process and I didn’t even have to wait long.
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We appreciate you taking the time to share your positive experience with us!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Bring back old FX
I have been a fair fx customer for years and has a card before they swapped owners. The old card was great, thats why they still have a good rating on here. But the newer one a few years old is terrible, service and the product itself is really poor. I would strongly advise anybody to shop around as these camnot be trusted anymore, very inconsistent and very poor follow up (technical) customer services. A shadow of its former self.
28. September 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We appreciate you sharing your experience. We're sorry to hear that our service hasn't met your expectations compared to the past. Your feedback regarding inconsistency and customer service is important to us.
We have tried to reach out to you to obtain more information in relation to to your review, but we have not received a response.
If you would like for us to investigate this matter further, please contact us from your registered email address at help@fairfx.com. - From FairFX.
App is good to use easy to open account…
App is good to use easy to open account and all. Only one down side, can’t add card in Apple Pay wallet. Even same region same account I don’t know why
23. September 2025
Timely response and detailed…
Timely response and detailed instructions
22. September 2025
Bewertung ohne vorherige Einladung
I have just used the live chat facility…
I have just used the live chat facility on the FairFx app and chatted with Minenhie. Minenhie was able to resolve my query bery efficiently. I find FairFx a great way to manage my holiday money across multiple currencies and will be using it for my visit to Ecuador next month.
24. September 2025
Bewertung ohne vorherige Einladung
I received a prompt reply to my query…
I received a prompt reply to my query from Siyanda Ngcobo who resolved the issue enabling me to access my account whilst in the States. First class efficient service ! Thankyou.
22. September 2025
Bewertung ohne vorherige Einladung
Sanele was really helpful and cleared…
Sanele was really helpful and cleared my concern and
23. September 2025
Bewertung ohne vorherige Einladung
Cancel of error in transactions and update of email address
Cancel of error in transactions and update of email address carried out speedily.
22. September 2025
Bewertung ohne vorherige Einladung
Great Customer Service
Great customer service from Siyanda - helped resolve my card issue in minutes
20. September 2025
Bewertung ohne vorherige Einladung
Easy communication, quick response!
Communication was easy and the options to resolve my issue were explained simply and clearly. Response time by Katie was quick which was much appreciated as we were going on holiday the following day!
15. September 2025
Bewertung ohne vorherige Einladung
An easy experience
Thank you to FairFX and especially Samkelo who dealt with, and solved, my problem very quickly and concisely.
19. September 2025
Bewertung ohne vorherige Einladung
Caring staff
I was dealt with Minehle who took a lot of patience and time with me I am not used to doing things on the internet and she tried to help me to her very best When we had finished she even sent me details of how to sort out my problem for the future I appreciate that she took the time to do that even though we had finished Nice to deal with lovely staff especially when you are older and dont understand Thank you Minehleo
19. September 2025
Bewertung ohne vorherige Einladung
FairFX is a great product
FairFX is a great product. I've used it for may years but decided to move to my bank's travel cards. Closing my account was very easy and Robyn on the customer support team was really helpful.
18. September 2025
Bewertung ohne vorherige Einladung
Excellent Customer Service
The agent I spoke to, Siyanda Ngcobo, was absolutely brilliant. He was extremely patient and very helpful. Resolved my issue excellently.
17. September 2025
Bewertung ohne vorherige Einladung
I was helped quickly and very…
I was helped quickly and very efficiently when I had a query. Siyanda was my contact and worked everything out for me
17. September 2025
Bewertung ohne vorherige Einladung
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