FairFX Bewertungen 14’943

I was having problems logging in but Katie identified the problem quickly.

For some time I have had a problem with trying to sort out a payment on my FairFX card. I contacted them by email today and thanks to Katie the problem was rapidly sorted and my worries over.

Absolute disgrace of a company ,

I have had this account now for around 1.5 years , just using it here and there if I needed .
Had 0 issues
But these last 9 days have been hell !!
Apparently my account is under “review”
Which makes 0 sense as the only money that was sent into the account were all from my other banks with my name .
Nothing over £100 ever.
And yet it’s taking them 9+ days to review something which I don’t even have a clue what they are reviewing .
I have called them every single day and it gets more and more frustrating because the staff on the phone are reading of a script .

“Your account is with the relevant team and once we know more we will email you”

I said let me speak to a manager , and what a surprise thr manager comes out and says ,
“Your account is with the relevant team and once we know more we will email you”

I asked to close my account down and for them to transfer my money to another account.
The “manager” says flat out “we won’t do that “
Not we can’t , but we won’t.

Highly highly recommend NOT using this bank or whatever they call themselves.

By there logic my account can be under “review” for the next 6 years with no sight of my money .

Absolute disgrace

Helpful online chat

Appalling service.
I’ve had this card a few years and previously found ok. Service seems to have deteriorated. I couldn’t change my money into the currencies I needed as no drop down on app. Live chat no help. When I rang customer services the person I spoke to told me I had insufficient funds. Although I could clearly see the money Id paid on to my account. (It was not in pending). I’ve closed the card and used an old Hays card for my holiday instead

Prompt and efficient response to my request to change my account details - appreciated.

Siyanda was extremely helpful and was able to help us with our issue very efficiently.

A great product Ive used for many years. Having come on holiday and trying to top my card up, I found a problem. Contacted their support team and had an immediate response from Zamahlubi who dealt with the issue swiftly and kept me informed throughout. Too notch customer service.

Absolutely disgraceful. I had money go into my account from work and they’ve kept it for 8 days saying other people aren’t allowed to put money in your account as it’s a travel card! If you’re not gonna accept it then don’t but you can’t keep it for 8 days sitting in limbo. I’ve been calling them and emailing them non stop and they still haven’t accepted or rejected my money.

Needed some clarification and reached out via chat facility.

Siyanda responded promptly and provided clear advice which resolved the issue immediately.

Appreciated the prompt and professional help.

The assistance provided from Siyanda Ngcobo was absolutely fantastic. Siyanda was more than helpful, extremely polite and friendly. Siyanda managed to resolve my issue in no time, which really lowered my anxiety levels and put my mind at ease.
Siyanda Ngcobo is a real asset to your company. Thank you Siyanda.

Listened to my query and resolved my problem

FairFX is a great product, I've had it for years. It's good to have only one card but in the past, with separate cards, it was a much easier purchasing and using customer experience. My last two trips I've had to contact the helpdesk as I find the site more confusing to top up a card than it was before. The helpdesk are excellent and have a 24 hrs SLA which they always meet although this isn't always as convenient for a client / customer who is abroad or in their home country. I've taken one star off as I think their CX could be improved onsite.

Sanele dealt with my query really quickly and I got the help I needed. Sanele also gave me further information to assist me with future transactions I may need with when travelling abroad. I was grateful for the speed and time taken as I was abroad and needed help, thank you Sanele

Quick and easy to navigate round. Good service from Katie who helped me on the phone.

I was quite disappointed with the customer service level on the 'chat' - no one would call!

However, then someone called but didn't speak. I ended up call.

I spoke with Marcus Imran who was incredibly helpful. So although I was happy in the end the first 'chat' experience was very poor!

Thabiso was marvellous!
He went way above the standard that I would have accepted, and I readily endorse his efforts!
He deserves a "virtual bottle of champagne"!!
Well done Thabiso!

I had a mixed experience in that I was finding the app rather confusing to navigate. However, Kate was extremely helpful and kind and assisted me in achieving my aim. So app not great but customer service excellent.

Just had to go on the fairfax live chat to discuss loading up a card with different currencies and Ryan gave me all the info I needed. Great Service.

Excellent quick service that solved our problem immediately. Thank you