The help desk team worked hard to resolve the issue in loading the app onto my new iphone17. Eventually resolved in series of setting adjustments…shout out to Katie Mckessy-Schofield who stuck to the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The agent who guided me through the different steps of the operation was extremely helpful and patient. He took care to let me work through the sections on the app at my pace and was very reassuring.... Mehr ansehen
Excellent patience from customer service. Hadn't contacted or used my account for 4 years but they found me and stayed with me till everything was up and running... Not such a common thing nowadays.
I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... Mehr ansehen
Unternehmensdetails
Über FairFX
Vom Unternehmen geschrieben
Get a quote for an international payment
With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.
Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.
FairFX Customer Service
We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com.
If you are abroad please email abroad@fairfx.com.
Kontaktinformationen
Vintners' Place, 68 Upper Thames St, EC4V 3BJ, London, Vereinigtes Königreich
- 020 7778 9300
- help@fairfx.com
- www.fairfx.com
4.6
Hervorragend
14’943 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The chat help with Ethan was quick and…
The chat help with Ethan was quick and easy and resolved my issue
26. Oktober 2025
Bewertung ohne vorherige Einladung
What more could one ask?
Polite, helpful and very quick.
Unusual these days!
23. Oktober 2025
Bewertung ohne vorherige Einladung
Brilliant
Brilliant, I had a query on my account and Sinqobile was excellent in answering my questions and putting my mind at rest! I would also say I have had an FX card for a few years and it is great for holidays especially when visiting different countries.
23. Oktober 2025
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Query answered clearly, by Zama.
Your representative, Zama, answered my query clearly, in a way I understood.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We're happy to hear that Zama was able to clearly answer your queries. We appreciate you taking the time to leave us your review!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
The reply to my email was very quick and positive…
This reply to my email was very quick and the person was kind and helpful and quickly helped me to solve my transfer problem.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
Thank you for leaving your review! We are happy to hear that our team were able to resolve your query quickly!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Details update
Imraan was very quick and efficient in helping me change my email address.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are happy to hear that Imraan was able to assist you with your detail change!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Prompt reply and response
Prompt reply and response
Especially from Katie in Customer Services
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We appreciate your positive feedback regarding the service Katie provided and thank you for taking the time to share your experience.
If you need any assistance in the future, you can contact us via Live Chat, email us at help@fairfx.com from your registered email address and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Accidental transaction cancelled very…
Accidental transaction cancelled very quickly and easily.
19. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We're happy to hear that this was actioned quickly for you. Thank you for sharing your positive experience with us.
If you need any assistance in the future, you can contact us via Live Chat, email us at help@fairfx.com from your registered email address and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Responsive and helpful!
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are pleased to hear our team were able to assist you and we appreciate you taking the time to leave your review!
If you need any assistance in the future, you can contact us via Live Chat, email us at help@fairfx.com from your registered email address and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Extremely disappointed that out of the…
Extremely disappointed that out of the blue my account is in a ‘review’ phase. I have sent £1,750 from an account in my name which was cleared to use after me having to question why it was in pending for a day.
The next morning woke up to find my card had been suspended and my account was under review. I’ve contacted fair fx via live chat and phone and as per the reviews I’ve read here previously, they are just reading off a script and don’t really care about the circumstances and difficult situations they’ve left a disabled customer. I’d honestly steer clear of them as they can hold your money with no explanation or reason and cause severe distress.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We're very sorry to hear about the difficulties you've experienced with your account review and the impact it has had. We appreciate you bringing this to our attention.
If you require any updates on this, our team will be in touch with you directly or you can contact us via your registered email address at help@fairfx.com so we can look into this further for you. - From FairFX.
5 £ fee for 85 £ and from 12 hours still waiting for my money
I don't understand how peoples giving 5 star for this app and bank .I trying to.send 85 £ and just fee 5 £ im abroad now came united kingdom 8 i need emergency money i messaged them from email because live chat not working.and from last night still waiting for my money its ridiculous
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We appreciate you sharing your experience.
We're sorry to hear about the trouble sending money and the delayed response to your query.
We are aware that our team has since been in touch with regards to this matter.
If you do need any additional assistance from us in the future, please do let us know. - From FairFX.
Imraan was very helpful and sorted out…
Imraan was very helpful and sorted out the changes I needed to make very efficiently.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are happy to hear that Imraan assisted you with your query!
If you need any assistance in the future, you can contact us via Live Chat, email us at help@fairfx.com from your registered email address and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Speedy response
I was abroad and experienced a problem with the Fair FX app. An email to them, answered by Mr Radebe in record time, allowed me to deal with the situation. V good response.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are sorry to hear that you had an issue with our APP, but we are pleased to hear that our agent was able to assist you with this!
If you need any assistance in the future, you can contact us via Live Chat, email us at help@fairfx.com from your registered email address and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
How to cancel money transfers?
I have spoken to Nomcebo Masondo today regarding the deleting of money transfers that are showing “cancelled” on my mobile. This was very helpful and appreciate the time - thank you RP
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
Thank you for taking the time to leave your review and for providing feedback on the assistance you received from Nomcebo!
If you need any assistance in the future, you can contact us via Live Chat, email us at help@fairfx.com from your registered email address and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
problem solved quickly and competently
problem solved quickly and competently. Thank you Minenhie
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are pleased to hear that your issue was resolved by our agent!
If you need any assistance in the future, you can contact us via Live Chat, email us at help@fairfx.com from your registered email address and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Good customer service
Customer service agent was prompt and helpful
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
Thank you for taking the time to leave your review, we appreciate your feedback about the team!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Prompt helpful response from Zama
Prompt helpful response from Zama dealt with a minor but annoying problem very simply. Excellent servnce.
28. September 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are sorry to hear that you had some issues with your account, but we are pleased to hear that Zama was able to assist with resolving this for you!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Great communication & prompt resolution…
Great communication & prompt resolution to issue re converting funds from £ to € from Katie. Very polite & helpful in email correspondence.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
Thank you for taking the time to leave a review regarding the service Katie provided. We are happy to hear that they were able to assist with your issue!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Quick response to problem
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are happy to hear that our team was able to assist you with your query!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Account Site Issues
Dealing eventually with someone who understood the problem we were experiencing and who rectified same in approximately 2 hours. Well done Katie.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von FairFX
We are happy to hear that Katie was able to rectify your issue!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.