Practically useless, and simply changing your password becomes a chore. Completely inaccurate, and so far behind the curve of a person financial history, that most companies don’t actually bother wit... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Useful information, but more like hints than direct help. The monthly charge (if you choose to pay one) is high for what can often be obtained free from other sources. Updates can be slow, so don't al... Mehr ansehen
Unternehmen hat geantwortet
Really happy with Equifax so far! It's been a great way to keep an eye on my credit score and actually understand what's affecting it. What I like most is that they don't just throw numbers at... Mehr ansehen
Unternehmen hat geantwortet
A big help knowing I have support at the end of a phone ...call I'm not great with technology so this service is very important to me All the customer service team have been friendly and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Equifax
Vom Unternehmen geschrieben
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Kontaktinformationen
Vereinigtes Königreich
- www.equifax.co.uk
3.2
Akzeptabel
5324 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Had issues unbeknownst to me in regards…
Had issues unbeknownst to me in regards getting a mortgage this agency had an unknown name associated with me i believe this was the issue it’s been associated with my credit score for years it was removed yesterday and my score instantly increased by 150 not impressed YOU HAVE LEFT NO PRIVATE MESSAGE STOP TALKING BOLLOX !!!!
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Bill,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
It could have been better if i found an…
It could have been better if i found an email i coukd contact easier
23. September 2026
Antwort von Equifax
Hi Jo,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Antwort von Equifax
Hi Andrew,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
All good
All good , easy to log in ,
All the information I need in the matter of minutes .
5☆
30. September 2026
Antwort von Equifax
Hi Jim,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwort von Equifax
Hi Orhan
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Very speedy and straightforward prompts
Very speedy and straightforward prompts
and easy to navigate!!
30. September 2026
Antwort von Equifax
Hi Marilyn,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Painful but all sorted now, hopefully.
What a palaver, someone managed to buy a mobile phone as me - except all the details were wrong, just my name. I contacted Vodafone (who sold the phone and I am actually a customer of), Lloyds (who the purchaser uses and I don't bank with), Equifax, Experian and Transunion. Slow and painful but all sorted now, hopefully.
21. April 2026
Antwort von Equifax
Hi Tim,
We appreciate you taking the time to leave your feedback, thank you. I'm really pleased that you were able to get the situation resolved. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwort von Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
Kind regards
The Equifax team
Likes and dislikes
Liked they let me know they had found my email address 12 times in places it should not have been but did not like the fact they gave me no details whatsoever other than it had been found caused me more worry than good
28. September 2026
Antwort von Equifax
Hi Heva-Rose,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Easy to set up and log in
Easy to set up and log in, really simple to view the Information I needed, and a website that’s simple to navigate
15. September 2026
Antwort von Equifax
Hi Kelly,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Legitimate disputes can negatively affect your score
Equifax confirmed to me that when a lender reports a Q marker for an account being in query, Equifax converts it into a payment status which can negatively affect the consumer’s credit score.
In my case, the Q relates to a legitimate PayPal purchase dispute that was resolved in my favour. I continued to make the required payments on the credit account throughout.
Equifax therefore negatively treats a legitimate purchase dispute as adverse payment information, despite there being no missed payment, arrears or default.
Equifax also closed my original case immediately after responding, despite telling me I could reply to it.
I have now raised a formal complaint. If the matter is not resolved appropriately, I will consider referring the complaint to the Financial Ombudsman Service
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Ben,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Beware scammers!
I checked my score with them first time,and its a dodge/scammer company.
While the other two credit agencys are perfect (also my credit score is good on there, inmaculate file,etc) they provide absolutley invalid details.Im not on the electroral roll,one missed payment with pay pal ( I havent got pp account 😆) and my score is poor 😂🤣 !!!!
Yes,then the blablabla comes, agencys are different,BUT THE FACT IS THEY USING THE SAME DATA BASES 😁
Avoid them, especially dont pay for them as this is an absolutley scammer company!!!
26. September 2026
Antwort von Equifax
Hi Gabor,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
They are just pathetic dump
They are just pathetic dump. I asked to refund subscription they have taken on first day or cycle cause i no longer needed service but despite being giant in industry they are not willing to care for their customers request. Kept deniying my request
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Jaguar,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwort von Equifax
Hi John,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwort von Equifax
Hi Martin,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Is it worth it? No
To say consumers rely on organisations such as this I have to say they make it hard work, don’t really seem interested in dealing with disputes and lack basic skills to resolve and deal with consumers who have genuine issue such as fraud etc
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi John,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Can’t give zero unfortunately or I…
Can’t give zero unfortunately or I would .
Diabolical service .
Huge personal data errors.
Won’t rectify it for me .
In the process of retaining legal representation.
Equifax and clear score both made huge errors on my credit report .
So beware should there be someone in the world who has the same name and date of birth as yourself!
Because they don’t believe photographic or legal documentation to prove otherwise .
Would love to have one of their legal representation to call me !
9. Januar 2026
Antwort von Equifax
Hi Amanda,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
No response to support ticket
Noticed the info on my credit report relating to the electoral roll was incorrect and needed correcting, sent a support ticket 2 weeks ago, no response whatsoever.
16. September 2026
Antwort von Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
They just close cases instantly without…
They just close cases instantly without giving you the option to respond
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Martin,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Terrible experience
Terrible experience. The interface seems designed to try trick me into providing payment details (as proof of identity), but apparently opening a paid account.
Every time I log in I am asked for payment details.
On a separate subject I had a query about a credit agreement being added to my account. I explain in detail BUT - each time I ask the questions I get an incomplete reply, but with the query marked as resolved. They don’t answer my specially enumerated questions. This despite specifically asking for thread closure to not happen until I agree the issue is resolved.
Even google says the interface is confusing and tries to trick customers.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Neil,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.