Worthless, cant write a decent dispute on their website. Phone calls are handled by ignorant AI who understands NONE of her own prompts!! Never transfers you to an agent/human and website has no secti... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Well, after getting past the call centre to have them request a callback from the complaints team it was a pleasure to receive that call from someone that knew and understood the problem I was faced w... Mehr ansehen
Samantha Nolan handled my case with professionalism and clear communication from start to finish. She kept me updated, explained everything clearly, and made the whole process smooth. I’m very g... Mehr ansehen
Unternehmen hat geantwortet
Tried to get ID verification - nightmare!. I submitted a few documents as required - Passport, Driving Licence, Bills. They rejected the documents on the basis that my date of birth on those documents... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Equifax
Vom Unternehmen geschrieben
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Kontaktinformationen
Vereinigtes Königreich
- www.equifax.co.uk
3.4
Akzeptabel
4626 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Complaints team member knows his onions.
Well, after getting past the call centre to have them request a callback from the complaints team it was a pleasure to receive that call from someone that knew and understood the problem I was faced with. DM was extremely clear about why my problem wasn't caused by Equifax but took time to listen and then raised a further complaint so that the call centre would receive feedback to improve their call handling. The complaints team member gave me other avenues I could try but to be fair I had already been down those roads including the TPS. Nevertheless DM was as helpful and knowledgable as he could be. Thank you.
21. April 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
By using my Equifax Great score!
By using my Equifax , I was looking forward to check my credit scoring and found where I stand because Equifax is trusted by most banks.
I am so pleased to see that score and can only wish you all to up it to the next
Level..
19. April 2026
Antwort von Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwort von Equifax
Hi Natalie,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Samantha Nolan handled my case with…
Samantha Nolan handled my case with professionalism and clear communication from start to finish. She kept me updated, explained everything clearly, and made the whole process smooth. I’m very grateful for her support and quick responses. Excellent service.
Thank
Mohammed sadique
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Mohammed,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Excellent Score 1000
17. April 2026
Antwort von Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Brillent service you offering
8. März 2026
Antwort von Equifax
Hi Ntenje,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Not cool I can’t see much of my report…
Not cool I can’t see much of my report even though I have a free trial and my score is completely different to other credit scores. I’m truly not amused
15. April 2026
Antwort von Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Worthless
Worthless, cant write a decent dispute on their website. Phone calls are handled by ignorant AI who understands NONE of her own prompts!! Never transfers you to an agent/human and website has no section to write or complain to customer service. Worse Credit reporting agency. All about the Creditors never about the Consumer, unless you want to pay for their EXTRA programs. Free membership offers nothing.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwort von Equifax
Hi Jason,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Waste of time
16. April 2026
Antwort von Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Antwort von Equifax
Hi Samantha,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Information was limited and items…
Information was limited and items should be removed after 7 years and they haven’t been
15. April 2026
Antwort von Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Nightmare trying to get ID verification.
Tried to get ID verification - nightmare!. I submitted a few documents as required - Passport, Driving Licence, Bills. They rejected the documents on the basis that my date of birth on those documents according to them is incorrect!! But it is the only one I’ve got! I tried three times …no way out of that one is there.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Car Finance Agreements
Finding the info I needed very quickly with full details supplied.
6. April 2026
Antwort von Equifax
Hi Noelle,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwort von Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Ease of access and detailed report…
Ease of access and detailed report that helps you remember what you owe and what you can afford.
5. April 2026
Antwort von Equifax
Hi Kingsley,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy you found our app easy to use.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwort von Equifax
Hi Nicola,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Support......what support?
Linked to my previous review for support - 260311-6119232
You have to sign-up to a separate "Support" account to get any help - after trying through that, someone said.....yep account all good to go now (after I again uploaded all necessary information). But guess what.....nope. Still no account access. Then got told "Oh it's a tech issue our end....sorting it.....will get back to you....." - nothing. Nada. I again reached out TWO WEEKS later........now locked out of "Support" account too and still can't get into main account.
Seriously - I am not sure why I'm bothering at this point. If a company like this can't even get their systems sorted........should they even be having access to so much data......
Don't give me a number to ring.........you have mine...so ring it. OR guess what?? You could actually email me!!
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Useless website and app
Useless website, impossible to get around the technical hangups. Logging in takes me directly to the frozen card verification page (the card has been verified numerous times on the bank's side). There is no way to bypass this frozen page, as even logging in via the app will redirect you to the same frozen page. There is also no way of canceling the trial or subscription. Nobody to contact either as I never received a confirmation email after signing up.
Edit 13/4/26: Now the website says my identity could not be verified (after it prevented me from completing the form). Instead of allowing me to start over, it has now locked me out. There's no email to contact, and I'm not about to call any phone number and be messed about pressing numbers and waiting half an hour on queue.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwort von Equifax
Hi Khan,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.