Practically useless, and simply changing your password becomes a chore. Completely inaccurate, and so far behind the curve of a person financial history, that most companies don’t actually bother wit... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Useful information, but more like hints than direct help. The monthly charge (if you choose to pay one) is high for what can often be obtained free from other sources. Updates can be slow, so don't al... Mehr ansehen
Unternehmen hat geantwortet
Really happy with Equifax so far! It's been a great way to keep an eye on my credit score and actually understand what's affecting it. What I like most is that they don't just throw numbers at... Mehr ansehen
Unternehmen hat geantwortet
A big help knowing I have support at the end of a phone ...call I'm not great with technology so this service is very important to me All the customer service team have been friendly and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Equifax
Vom Unternehmen geschrieben
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Kontaktinformationen
Vereinigtes Königreich
- www.equifax.co.uk
3.2
Akzeptabel
5308 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwort von Equifax
Hi Ezio,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
I emailed the company about an error…
I emailed the company about an error which was highlighted but Clearscore (who claim the information comes from Equifax).
No reply whatsoever.
Not good enough.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Tim,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
This company throws anything on peoples…
This company throws anything on peoples files ...ive had enoough and put in a official complaint.they never listen
Sorry im Abs livid
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Margaret,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Excellent !
15. Oktober 2026
Antwort von Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Excellent !
15. Oktober 2026
Antwort von Equifax
Hi Andrea,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwort von Equifax
Hi Jez,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Total and utter arm's-length, third-party, administrative, responsibility-avoiding administrative and procedural dross
Let me repreat what I put in the title, which, for me ( (and, I suspsect, for a great many others), says it all, just so you can get it whole as the title is probably truncated: total and utter arm's-length, third-party, responsibility-avoiding administrative and procedural dross. It deplorable that in an age that puts communication at our fingertips, this company puts layers and layers of complications between me, them and clear-eyed, logical resolution. When I raise a fraud complaint for a hard search that was performed on my credit file because someone used my details to order a phone from a major supermarket brand with which I have no affiliation or from which I have no products, and I contact that supermarket telco to tell them as much, I don't expect my credit file holder to close the case with zero indication as to what has actually been closed or zero indication that my credit file will be restored to the state it was in BEFORE any fraud took place. I don't expect Equifax to push me back to the supermarket telco fraud team to report the incident a second time to find out when my file will be ridded of the fraudulent hard search. And I don't expect the results to take 60-90 damn days, not in information age with decisions only fingertips away. It's insane that someone can apply for mobile phone using my details and do instant damage that could take me 30 months to resolved. In-sane. Equifax: take ownership of things like this and bat this nonsense away from those you hold files on. Full stop. And do it without third-party, anonymous, in-the-background case updates that don't really update except to remove your responsibility in protecting the information you're lucky to have.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Shano,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Really happy with Equifax so far
Really happy with Equifax so far! It's been a great way to keep an eye on my credit score and actually understand what's affecting it.
What I like most is that they don't just throw numbers at you or try to get you to pay for things you don't need. They provide genuinely useful information and practical ways to help improve your credit score over time.
It's refreshing to use a service that actually helps you understand and take control of your finances rather than just taking your money.
Great experience so far and would definitely recommend!
17. September 2026
Antwort von Equifax
Hi Tom,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that our service was easy to use and helped you understand your credit score. I hope that you will continue to find Equifax of value and that we can continue to assist with taking control of your finances.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Registered for an account and now…
Registered for an account and now cannot access it. Password reset will not work. Messaged using contact. No answer. Poor show all round.
6. Oktober 2026
Antwort von Equifax
Hi Carl,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Huge error!
I sent in a request to amend my address with 2 forms of proof of my new address. They updated my file with a completely different address! I have no clue where they found that address and why they updated my file with that address without checking the proof that was right in front of them! Terrible service! Moment i saw the error i asked for an amendment and haven’t heard back. They were quick to make the mistake but not quick to amend.
13. Oktober 2026
Antwort von Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Useful info?
Useful information, but more like hints than direct help. The monthly charge (if you choose to pay one) is high for what can often be obtained free from other sources. Updates can be slow, so don't always reflect what your latest position should really be.
7. Oktober 2026
Antwort von Equifax
Hi Stephen,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Antwort von Equifax
Hi Richard,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Two cases opened with them and closed…
Two cases opened with them and closed by them straight away saying they don’t deal with addresses. I have supplied all relevant information to them including bank statements and electoral roll details and still my account says I live at my previous address. Having spoken to my local council they said they sent an update in July and cannot do any more. This has had a very negative impact on my credit score and all I got was the following: Dear Clare,
The query you raised with us under case 261014-7636842 has been marked as resolved. Please login to your Equifax Online Help account to view our full response. If there’s nothing else you need as part of this query your case status will be changed from resolved to closed after seven days BEFORE YOU RESPOND WITH THE ‘you haven’t left enough information’ spiel, please note I have copied the case number in.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Clare,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
I am still in exactly the same…hopeless
I am still in exactly the same position...no registration of Electoral roll though I have been on the roll since December 2023 but do not want it publicised to avoid having my information sold to advertisers...this has been explained to Equifax and Experian and it still has not been amended...Help !!!!!!
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Geoff,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
My credit score was largely reduced
My credit score was largely reduced.
Over the past several years, I have worked diligently to build a strong credit profile in preparation for applying for a mortgage. I have never missed a payment, I hold no outstanding debts, and my credit utilization has steadily decreased over the last year. Despite maintaining flawless financial management, my credit score has not reflected these positive habits; instead, it has consistently declined.
Most recently, my score dropped by 169 points simply because I closed an older account that no longer suited my needs. This single drop has abruptly reduced my score from above average to well below both my local area average and the UK national average.
It is deeply concerning that responsible actions—such as clearing debt and closing unused accounts—result in such severe penalties. When my score was increasing, improvements were applied incrementally in small increments (rarely more than 20 points at a time). To see a single, punitive reduction of 169 points for closing an account appears entirely disproportionate.
To help me understand this outcome, i asked for the below to be reviewed:
Scoring Methodology: What specific variables within your scoring matrix triggered a 169-point deduction for an account closure?
Asymmetry in Scoring: What is the justification for deducting points in massive tranches while positive behaviors yield only minimal increases?
and to review my account to ensure this drop was calculated correctly.. All i received was that they looked into it and the score is correct.
I feel they are a scam and what they are doing is trapping people in credit agreements.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Andecia,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
It was very straightforward and the…
It was very straightforward and the results are quickly sent to you
30. September 2026
Antwort von Equifax
Hi Anne,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Unable to check my credit score more…
Unable to check my credit score more than once in a month without paying a monthly fee
5. Oktober 2026
Antwort von Equifax
Hi there,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Unacceptable verify anything without…
Unacceptable verify anything without proof from companies. Illegally closing disputes. And closing without me being able to reply
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Jamie,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
A great experience and so quick and…
A great experience and so quick and easy to use. Thankyou.
12. Oktober 2026
Antwort von Equifax
Hi John,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
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