Halifax Bewertungen 6’006

Chatting system is very very poor. Service is like supermarket.

I tried to make a payment against my account 3 times on the Halifax website, my bank authorised the transaction but it did not show on either my bank account or my Halifax account; I am asked to wait 30 minutes to speak to an advisor!!!! What a waste of time it all has been

The change from Mastercard to Visa has been a shambles with my PIN not initially recognised (we were told that PIN would not change) and transactions being declined. I rang the number on back of card twice in one day, waited 15 mins on first call and was told it was probably due to the vendor’s card machine. On the second occasion I was told that this department is now closed (until 8am the next day) so rang again but gave a ‘more serious reason’ to the automated voice and got put through to the fraud department, but then had to wait another 20 mins. This time I was told that the vendor had chosen not to accept that specific type of transaction - so Halifax were basically saying that the largest hotel chain in Ireland won’t accept a Visa transaction on Apple Pay!!! Well they did the following night in the restaurant! Very disappointed in poor service but even more disappointed that they didn’t acknowledge they’d got it wrong and tried to blame the vendors.

I called in to make my first credit card payment and was left holding for just over two and a half hours. I am wondering is this how Halifax has become? I never expected such awful service

After paying money from several different sources into my Halifax account I went to the Buttermarket branch to take out a cheque for an ISA with another company. There were no cashiers behind the counter, just someone on the floor asking visitors what they were there for. When it came to my turn I said I wanted to take out a cheque from my account (I had to say this twice) only to be told the minimum amount I could have by cheque is £100,000! Does the Halifax think we are all millionaires? I was told that I could have a Bank Transfer, but as I haven't opened the ISA account yet, there was nowhere to send my money to. Why can't I have a cheque from my account for the amount I want? Is this their way of getting rid of cheques? Two years ago the Halifax stopped Passbooks, which many customers wanted to keep. What with branches closing down, no passbooks and no cheques, what's next, no cash? It's obvious the Halifax wants all customers to go online, as they can make much more profit that way, but they won't make much profit with no customers! I've come to the conclusion that after 51 years saving with the Halifax, I'm not the sort of customer that they want anymore, so it looks like it's time to go!

Scam! Stay away

Halifax have been quick and easy to take payments but their outdated slow return payment systems are not fit for purpose.
Customer service is slow and restricted.
In a digital age it has taken almost 3 weeks to return a payment taken in error.

There is a glitch with the app. Its been like this for several months. I am unable to read my pin via the app as it only flashes for a small fraction of a second. I was unable to order a pin by mail via the app but was able to via online banking on my computer. In the meantime, I would like to report this issue. Though I was told it would only be a half hour, I've been on hold for over an hour via my app. I attempted to call in but I couldn't stand the thought of being on hold for the 30 minutes they said, with the ring ring, ring ring. Why not update your systems to have music playing. Is it your intention for folk to hang up? I would go to my local bank except I don't have one anymore. Otherwise, I like the app, as long as there are no issues.

A simple task like activating a card in the Apple wallet seems to be a very difficult job for this bank, unfortunately it seems like another company that employs inadequate staff then compounds the problem by giving little or no training, to top it off they pass you from puller to post placing you in a queue for over an hour at a time, definitely one to avoid!!!

How can you refurbish the whole store add other banks and still move so slow !! There’s three counters and one old Asian lady sitting down handling an handful amount of people. While everyone else is stood up doing nothing acting clueless …. START USING UP THE YOUNG PEOPLE AN START HIRING MORE. Cause the ones even working don’t even have no DAM EXPERIENCE. Waiting time is like 3 working days . UNACCEPTABLE

Went into the Wigan branch with a query to be met by a woman with an ipad who added me into a queue to be seen. However there was only one person standing at a podium who deals with queries? I spend a ridiculous 35 minutes waiting to be seen.

I asked where all the staff had gone and was told they all still had jobs but were probably home working?

There was also a queue to see a teller, with again just the one desk open, which was also ridiculous.

There was a security guard on duty, presumably to quell the anger of those waiting to be seen, when his salary could be better spent in providing someone on the floor who could actually assist customers.

If this is the face of British banking then we are all doomed as the customer service is diabolical!

So fed up with waiting for my husband to be served at Chelmsley Wood branch of Halifax. He has been waiting in the counter queue for 20 mins but what really gets my goat is that three other staff sre sitting around chatting and admiring whatever the manager has popped out to get. There is no acknowledgment of the queue and no thought to open another counter. It doesn’t need three to man the enquiry desk when the counter queue is nearly out the door!

Our local branch closed a few months ago. I was always able to sort out problems or difficulties with the polite knowledgeable staff. Since then, I have had two issues which I was unable to complete online - on both occasions I tried to resolve them via the chat line - neither were resolved at the time or since. On the second occasion I was given an appointment to speak to a representative but on the day received an email cancelling, without giving another date/time. Absolutely useless ! Would not recommend to anyone and I'm now in the process of moving all my accounts away from them

Just phoned customer services to request help on setting up online banking. Information given to the first individual that I spoke with who then, without explanation, passed me onto someone else. No information was passed over - so it was a case of repeating myself. Absolutely awful. Thank God that I don't bank with this organisation.

The Bonus Saver account has a three-withdrawal limit before the interest rate drops. However, unlike other banks, there is no way to see how many withdrawals you have remaining.

The account should include a clear information page showing, at a minimum: the current interest rate, number of withdrawals used/remaining, and the maturity date.

This is basic functionality, and I cannot understand why Halifax does not provide it. It gives the impression that even the bank does not have clear visibility of the account status, which is concerning for a financial institution

Can you trust a bank that sends you bait and switch marketing emails?

Been a customer for 20 years and the fraud is so tight now you cant spend your own money get asked a million questions and leave you on hold for hours i will certainly be leaving

Truly the pinnacle of modern banking arguably the most efficiently useless system on this planet. If you’re job hunting and already low on funds, don’t worry they’ll step in to “help” by conveniently blocking your account for no apparent reason.

And of course, when you call the helpline to ask why, you’re rewarded with their signature masterpiece: “Sorry, we’re unable to provide any reason.” Brilliant. A perfectly crafted sentence to hide behind, because apparently, there isn’t any real reason to begin with.

The worst experience of my life! Avoid at all costs, never will deal with anything to do with Halifax again including any associated banks. Halifax even giving Lloyds a bad name by association!

They’ve made my life hell!

Spent an hour setting up an account, next day asked for ID authorisation then was told its all done. Next day same thing so I did it again. Next day same thing. For nearly two weeks even tho it was apparently successful, it would take be back to completing an already set up account. Then finally I was told id receive an email to confirm it had all gone through and my bank would be usable in 24hours after waiting 2 weeks! The next 24 hours it took me all the way back to ID authorisation and no email. I did however receive a text message telling me to go into my local branch so they could check my ID in person. Never had a problem with my ID in my life. Considering every other bank im with it taken 10 minutes to set up the account, immediate confirmation, excellent customer service, immediate ID authorisation and no hassle. Why would anyone choose Halifax. Cancelled the whole thing. Shouldn't take that long for a basic current account. Any other bank is better.