Practically useless, and simply changing your password becomes a chore. Completely inaccurate, and so far behind the curve of a person financial history, that most companies don’t actually bother wit... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Useful information, but more like hints than direct help. The monthly charge (if you choose to pay one) is high for what can often be obtained free from other sources. Updates can be slow, so don't al... Mehr ansehen
Unternehmen hat geantwortet
Really happy with Equifax so far! It's been a great way to keep an eye on my credit score and actually understand what's affecting it. What I like most is that they don't just throw numbers at... Mehr ansehen
Unternehmen hat geantwortet
A big help knowing I have support at the end of a phone ...call I'm not great with technology so this service is very important to me All the customer service team have been friendly and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Equifax
Vom Unternehmen geschrieben
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Kontaktinformationen
Vereinigtes Königreich
- www.equifax.co.uk
3.2
Akzeptabel
5317 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Good system, but Far too expensive
Good system, but at a ridiculous cost I will be sticking with Clear score for Free details
25. September 2026
Antwort von Equifax
Hi Kevin,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
It may be helpful to make you aware that Equifax does not charge you for access to your statutory credit report information, this is completely free of charge and you can access it online within minutes, or have it delivered to you in the post. We do offer some subscription products, but even these are available with a free 30 day trial period, so that you may use the time to decide whether you feel the features represent value for money.
If we can help clarify anything about our services, we'd be delighted if you gave us a call so that we could discuss with you. Please be sure to explain your issue as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Unfortunately everyone you speak to…
Unfortunately everyone you speak to seems to be from so Asian country and its very hard to understand them or get them to understand why you are calling making the whole process very painful.
2. Oktober 2026
Antwort von Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Even though my rating is very good I…
Even though my rating is very good I was in shock that I got turned down for a contract for a phone and there is nothing to say why???
2. Oktober 2026
Antwort von Equifax
Hi Christine,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Rubbish ive tried them all this worst…
Rubbish ive tried them all this worst just a money system
2. Oktober 2026
Antwort von Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
doesn't put an unsubscribe link in their emails
A Credit ratings company handling data that doesn't put an unsubscribe link in their emails and you can't seem to unsubscribe properly in their portal??
I have cancelled my account & updated my preferences ......but can't stop the emails
2. Oktober 2026
Antwort von Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Equifax deflected and failed to address…
Equifax deflected and failed to address a question on Credit Reference Search consent that it asked itself and then declined to provide evidence of or ask the necessary question to the lender ... this will be escalated.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Tim,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwort von Equifax
Hi Mallam,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
I had been bombarded by…
I had been bombarded by spamming/scamming legals about a car I owned 10 years ago qualifying for misselling payout. I could not remember, so went onto Equifax to check whether I'd had finance. I had not, so now I block the spammers out!
1. Oktober 2026
Antwort von Equifax
Hi Douglas,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Very easy to use
1. Oktober 2026
Antwort von Equifax
Hi Julie,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Have joined up and have been scamed…
Have joined up and have been scamed recently, hope no one can access my credit rating with your team and have a secure account and password.fingers x
1. Oktober 2026
Antwort von Equifax
Hi Sean,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
A truly terrible experience yet again
A truly terrible experience yet again. I have raised a query and each time I raise it I am given the same copy and paste response. It feels like no one is actually listening.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Aaron,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
customer service inexistant
Impossible to get the credit report due to a move of country. Nothing on FAQ and help line did not address the issue. Very poor.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
I highly appreciated the customer…
I highly appreciated the customer services for their promptitude , their willingness to help in resolving problems. Therefore I can recommend to friends and family to join Equifax.
22. September 2026
Antwort von Equifax
Hi Pierre,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that you our service helpful and that you feel you can recommend us to friends and family. I hope that you will continue to find Equifax of value.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Had issues unbeknownst to me in regards…
Had issues unbeknownst to me in regards getting a mortgage this agency had an unknown name associated with me i believe this was the issue it’s been associated with my credit score for years it was removed yesterday and my score instantly increased by 150 not impressed YOU HAVE LEFT NO PRIVATE MESSAGE STOP TALKING BOLLOX !!!!
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Bill,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
It could have been better if i found an…
It could have been better if i found an email i coukd contact easier
23. September 2026
Antwort von Equifax
Hi Jo,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Antwort von Equifax
Hi Andrew,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
All good
All good , easy to log in ,
All the information I need in the matter of minutes .
5☆
30. September 2026
Antwort von Equifax
Hi Jim,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwort von Equifax
Hi Orhan
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Very speedy and straightforward prompts
Very speedy and straightforward prompts
and easy to navigate!!
30. September 2026
Antwort von Equifax
Hi Marilyn,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Painful but all sorted now, hopefully.
What a palaver, someone managed to buy a mobile phone as me - except all the details were wrong, just my name. I contacted Vodafone (who sold the phone and I am actually a customer of), Lloyds (who the purchaser uses and I don't bank with), Equifax, Experian and Transunion. Slow and painful but all sorted now, hopefully.
21. April 2026
Antwort von Equifax
Hi Tim,
We appreciate you taking the time to leave your feedback, thank you. I'm really pleased that you were able to get the situation resolved. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.