Practically useless, and simply changing your password becomes a chore. Completely inaccurate, and so far behind the curve of a person financial history, that most companies don’t actually bother wit... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Useful information, but more like hints than direct help. The monthly charge (if you choose to pay one) is high for what can often be obtained free from other sources. Updates can be slow, so don't al... Mehr ansehen
Unternehmen hat geantwortet
Really happy with Equifax so far! It's been a great way to keep an eye on my credit score and actually understand what's affecting it. What I like most is that they don't just throw numbers at... Mehr ansehen
Unternehmen hat geantwortet
A big help knowing I have support at the end of a phone ...call I'm not great with technology so this service is very important to me All the customer service team have been friendly and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Equifax
Vom Unternehmen geschrieben
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Kontaktinformationen
Vereinigtes Königreich
- www.equifax.co.uk
3.2
Akzeptabel
5314 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Failed to understand issue, so failing to comply with GDPR
Raised an issue with an upcoming update to my credit report. There were 2 things wrong - 1) an incorrect company / provider name was used, and 2) there was a suggestion that a new account had been opened when it had not (and therefore nothing should be showing suggesting that it had). First response to the issue addressed point 1 (correcting the provider name) but not point 2, and the case was immediately closed before I had chance to highlight that they had missed the point. Raised it again, specifically referencing the first case reference and the element that had not been addressed, and again got a response addressing only element 1 and not element 2, with the second case again being closed literally a minute after they posted their response, so clearly before I had chance to come back on it!! So I've now got something on my Equifax credit file suggesting a new account was opened this week when in actual fact that account was probably opened about 3 years ago and has been settled and closed for the past year!! Doesn't Equifax have to comply with GDPR and ensure that incorrect records are corrected??!
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
A big help knowing I have support at…
A big help knowing I have support at the end of a phone ...call
I'm not great with technology so this service is very important to me
All the customer service team have been friendly and helpful
Thank you
The alerts are brilliant, bringing any fraudulent activity to my attention
Sadly there's a lot of this going on still
Alex recently went above and beyond with excellent customer service 👏
Giving additional useful information to me
He was extremely patient and kind ,
Allowing me time to write down his advice as he told it to me
25. September 2026
Antwort von Equifax
Hi Angela,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I'm really pleased that you found our customer service friendly and helpful and that you found our alerts useful.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
It was very hard completing the…
It was very hard completing the security checks as it kept saying my id was blurry. When I finally got in, it didn’t have any of my car finance agreements which was why I was using it in the first place.
6. Oktober 2026
Antwort von Equifax
Hi Victoria,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations and that you cannot view your car finance agreements. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
I had a false address on Clear score…
I had a false address on Clear score and my credit report. I’ve been trying to get this removed with Equifax, but they take over a week to reply to message and their message are not very helpful. You are often left feeling frustrated frustrated with their responses and the situation is still Unresolved after 5 weeks, and i feel like i‘ve still not made any progress.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Benjamin,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Wrong information about me
They had wrong information about me which denied me getting a loan
6. Oktober 2026
Antwort von Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Posting incorrect details !
Posting incorrect details !
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Ray,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Absolutely useless
Absolutely useless, didn't answer the query, asked me a question and without a reply then closed the case as resolved within seconds.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Sebastian,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Just spam you with constant emails.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Gregory,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Extremely poor service
Extremely poor service. Raised several cases regarding my credit score, which is terrible on Equifax but perfectly fine on Transunion and Experian, but got absolutely nowhere fast. Cases closed saying resolved, whe clearly they are not, the paid subscription is absolutely useless. I will be checking with retailers and if they use Equifax for credit checks I simply won't bother as they don't hold my correct information and aren't correcting it.
Update - see the bog standard, run of the mill response. Clearly didn't take notice that ny credit score is perfectly fine elsewhere so I obviously don't have an issue managing my credit.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Jon,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
Although it’s important to remember that the credit score we provide to you through myEquifax is just for you and cannot be seen by any lenders you may apply for credit with, we do have some general guidelines for you to follow if you want to improve or maintain a good credit score:
• Register on the electoral roll at your current address
• Establish and maintain a positive credit history over a period of time across a variety of credit accounts
• Make your repayments on time. You can avoid missed payments by setting up direct debits
• Ensure that any open credit agreements are listed at your correct current address
• Keep your credit utilisation low and avoid taking out cash on your credit cards
• Avoid having multiple credit searches in a short period of time We'd love to help explain this in greater detail so please feel free to contact us using online Help.
Please also note that your Equifax score is entirely system generated and cannot be manually changed.
Kind regards,
The Equifax Team
Trouble shooting.
Thank you Equifax. A quick resolution to a minor problem.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Eric,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Easy to check credit score.
5. Oktober 2026
Antwort von Equifax
Hi Tony,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Very happy with service
Very happy with service, done what I asked of them.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi David,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
To expensive not good like Experian to…
To expensive not good like Experian to old system
12. August 2026
Antwort von Equifax
Hi Daniela,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Was a great listener and was very…
Was a great listener and was very helpful in getting my account up-to-date.
26. September 2026
Antwort von Equifax
Hi Debbie,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
I provided proof of residency via an…
I provided proof of residency via an energy bill. They have not updated and told me to contact Royal Mail who have nothing to do with my residency
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Equifax
Hi Rebecca,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwort von Equifax
Hi Mohammad,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
I was very satisfied with your response…
I was very satisfied with your response and handling my queries
29. September 2026
Antwort von Equifax
Hi Asefay,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Good system, but Far too expensive
Good system, but at a ridiculous cost I will be sticking with Clear score for Free details
25. September 2026
Antwort von Equifax
Hi Kevin,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
It may be helpful to make you aware that Equifax does not charge you for access to your statutory credit report information, this is completely free of charge and you can access it online within minutes, or have it delivered to you in the post. We do offer some subscription products, but even these are available with a free 30 day trial period, so that you may use the time to decide whether you feel the features represent value for money.
If we can help clarify anything about our services, we'd be delighted if you gave us a call so that we could discuss with you. Please be sure to explain your issue as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Unfortunately everyone you speak to…
Unfortunately everyone you speak to seems to be from so Asian country and its very hard to understand them or get them to understand why you are calling making the whole process very painful.
2. Oktober 2026
Antwort von Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Even though my rating is very good I…
Even though my rating is very good I was in shock that I got turned down for a contract for a phone and there is nothing to say why???
2. Oktober 2026
Antwort von Equifax
Hi Christine,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.