Pésima experiencia con District 5. Compré un vestido que nunca llegó. He intentado comunicarme con la tienda para resolverlo, pero no recibo respuesta y mucho menos el reembolso de mi dinero. Es in... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had such a great experience with District 5 Boutique! I had the pleasure of working directly with the owner, and she was so kind, personable, and thoughtful throughout the entire process. You ca... Mehr ansehen
District 5 is truly unmatched when it comes to finding the most beautiful and elegant dresses for every occasion! Their collection is always stunning, and the quality, variety, and attention to detail... Mehr ansehen
She got new website and took all the customers money from the old website district 5 boutique and opened a new one called district luxe and as everyone now know she took all the money no designer wil... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
District 5 Boutique is a premier fashion destination known for its curated selection of luxury and contemporary designs. Celebrating 15 years in the fashion and e-commerce industry, District 5 offers an exclusive shopping experience with handpicked collections from top designers worldwide. With a commitment to quality, style, and exceptional customer service, we bring sophistication and elegance to every wardrobe.
Kontaktinformationen
Vereinigte Staaten
- 2012658900
- support@district5boutique.com
- www.district5boutique.com
2.5
Mangelhaft
104 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 93 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
NO DRESS FAILS TO REFUND
I ordered a mother of the bride dress October 15, 2024 order # 24713. Told it would take several weeks for my Jenny Packman Bright Gem gown to come in. Followed up regularly. April 2025 they tell me they can't order the dress and to pick something from their instore dresses. Requested refund and as of today, still no refund.
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hello, Ana.
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com and mention “TRUSTPILOT” in the subject line? This will help us properly address your refund request and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
BUYERS BEWARE! SCAM
BUYERS BEWARE! I ordered a $15,000 Georges Hobeika dress for a very special occasion. I was reassured that the dress would arrive prior to my event. I even paid an $750 expedite fee to ensure this. You can only use WhatsApp to communicate with customer service, which is frustrating in itself, however the good news is I have ALL the communication saved now as proof.
I was in contact with a customer service rep almost everyday who reassured me that my order was right on track. Well, fast forward 4 weeks, now 5 DAYS before my event and my dress still did not arrive, they still did not provide any tracking or any information on arrival date. I was so frustrated that I reached out to the Hobeika's headquarters in Beirut to try and get some information about my dress since District 5 would not tell me anything. The Hobeika rep told me that not only did District 5 never pay them to process the order but even if they did, it takes a minimum of 40 DAYS to produce this dress! So I was doomed from the beginning and District 5 led me on for 4+ weeks.
So, 5 days before my event, I had NO dress and was left in a very compromising position. What's worse is, they didn't even care! There was no attempt to help by sending me another comparable dress, offer any sort of compensation, or try to make the situation better. I was met with a fake apology that "we are very sorry you didn't get the outcome you had hoped for." Really? Outcome I had hoped for? How about District 5 FAILED to do their job and caused an innocent customer extreme stress and anxiety. They thought giving me a refund for a dress I never received was enough to make up for their unprofessionalism and scamming ways.
The rep at Hobeika told me that they have MANY clients that have gone through the same thing with them and to order from them directly next time. Save yourself the stress and DO NOT shop here. I went through hell with ZERO care or help from customer service! Even the owner didn't respond back to me! HORRIBLE!
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hello, Rebecca.
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
I ordered dress from them for my son…
I ordered dress from them for my son wedding for more than a month until now I don’t get it and they keep lying about delivery times which was June 14 but I don’t get it until today .I just found out they didn’t even place any order for my dress with the designer.
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hi, Mona.
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
I wish I could give a have a zero I…
I wish I could give a have a zero I spent a lot of money on a gown that arrived already worn with arm pit stain on it I asked for my money back and refused they told me that the dress was clean! A lie! Impossible to find your size and budget for a replacement dress after finally finding something they told me that it was over a year and they will grant me the credit to buy something that’s only in stock!!!
The worst customer service and website
No one should buy from them be aware!
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hello, Vanessa.
We received your review and thanks for sharing your thoughts with us.
To ensure clarity, we did a thorough review on your order. After careful checking, we noticed that this order was placed through your Store Credit. To be transparent, the credit used for your order has unfortunately expired. Despite this, we still honored it and ensured you receive the gown in perfect condition. Our agreement is for this be non-returnable due to our return policy in place as indicated in our website. Our return policy, terms and conditions are all stated in our website.
We received your returned gown in a different condition from when it was shipped. It had stains. We covered the cleaning fee to restore its condition.
Since we value all of our customers, we offered you an option to still select a gown from our ready to wear collection. Following through the policy that this order was placed through a Store Credit, this is the resolution we presented to you.
We believe that we have provided you with good
options, exhausted our resources to address the issue and went the extra mile to resolve this for you.
We hope that your feedback is based on facts, as we can provide further evidence of this situation.
Should you need more assistance or information, please reach out to our Customer Service Team anytime.
Sincerely,
Client Care - D5
The worest experience I've ever had on…
The worest experience I've ever had on the online stores .. they keep holding your money as a store crited for no sense reason .. just they want you to keep buying from their collection I didn't find something suited budget... not recommended at all from 2023 until now I keep asking a refund ....
8. September 2024
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hello, Ama.
Thank you for sharing your thoughts. Our priority is to fully understand the issue and resolve it promptly. Could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line?
This will help us prioritize your request and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care
Scam! Do not order from here!
Dress never came! I spent $2,000 on it and it didn't come. On top of it all it's "non-refundable". Fraud company!
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hello, Sarah.
We received your review and thanks for sharing your thoughts with us.
To ensure clarity, we did a thorough review on your order. Based on the communication history, you informed us that the anticipated wear date is June 04, 2025. Due to some unforeseen production delay, we reached out to you and offered one of the gowns from our ready to wear collection. By which, you agreed for an exchange, and we shipped it to you overnight. We offered and gave an additional $200 credit, while agreed that the rest is for credit to your account.
Despite the circumstance, we believe that our team and company as whole was able to deliver, assist and went out of our way to ensure this gets overnight shipped and delivered to you.
We hope that your feedback is based on facts, as we can provide further evidence of this situation.
Should you need more assistance or information, please reach out to our Customer Service Team anytime.
Sincerely,
Client Care - D5
Buyers BEWARE!!! Do not trust District 5 Boutique, Auraelis Couture, or Sector 15 Enterprises
This company, and the design line Auraelis Couture LLC, can only be described as online fraud.
They initiate a "pre-order" process for a gown, and do not deliver. Their office and communications may respond in a timely manner, but it is only to placate the fact that nothing is in production. I ordered a dress 3 months before my event date. Maintained regular check-ins with the "customer service office" to ensure things were on track. I was given every assurance there were no issues or delays. In fact, communications from the company continued to assure everything was well-in-hand, production pace was steady and delivery would happen on time.
When the 8 week delivery date was missed, the language was "we are expediting". Still nothing. A week past THEIR final 10 week deadline, I received this...
"We understand the sense of urgency and regret the inconvenience this has caused you. This is why we have escalated this concern to our Management for an immediate review and resolution. We have also taken the necessary action to expedite this order.
We have received an acknowledgement on this request and is only awaiting the tracking details.
While we wait, I would also like to have a back-up resolution for you. Indicated in the below photos are the dresses we can ship to you overnight/express."
Why would I need a backup if you are awaiting tracking details and this is on its way out?
Moreover, why would I give you anymore money when it is abundantly clear the initial thousands of dollars does not secure me my purchased product?
For days I received no follow-up communication from anyone tied to this business. NOTE: Their entire product is manufacturing dresses for big events.
I never received product.
I never received the truth about what happened to productivity.
I was lied to up to, and even past, my deadline; which was another 3 weeks following their 10 wk deadline.
I still have not received the promised full refund
and we are weeks past the written commitment to reimburse.
I have initiated fraud report through my credit card company to get my money back through that channel.
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hello, KB.
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
Be careful with this store
Be careful with this store. They don’t fulfill orders. No product, no refund, no answers. This is a scam. I’m taking legal action.
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hello, Ana.
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
TERRIBLE
TERRIBLE, UNPROFESSIONAL, Deceitful, unreliable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! As a good client centered business you should know a star of 1.9 is a failure, the problem is not with your clients, IT IS YOU ( DISTRICT 5 BOUTIQUE) more than 80% of the reviews is NEGATIVE, we the clients don’t know each other, so it is TRUE YOUR SERVICE IS TERRIBLE. You are losing your credibility
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hi,
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
This boutique is a scam i payed over…
This boutique is a scam i payed over 500 kd on a dress and it hasn’t arrive yet , this is the last time i ever deal with this boutique !!!!
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hello, Fedhah.
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
Do not order through this company
I have orders for 4 dresses placed. I have been in contact with District 5 in regard to these dresses and they are unable to provide me with information about when I will receive them, even though orders were placed as far back as November 2024. I have since contacted one of the designers who have let me know that my order was placed by District 5 but never paid for. Do not place any orders with this company! I have just noticed that my last order went through a different trading name. I will be contacting all of the other designers I have tried to order through via District 5 Boutique and also consumer affairs.
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hi, Emma.
Thanks for sharing your thoughts.
In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order IDs and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
Undelivered mother of the bride gown
I placed an order on February 11th for a gown for my daughter's wedding and received confirmation for delivery on April 5th. When I didn't hear from them by that date, I sent an inquiry. I had several email conversations with Marga, who did not provide specific information but suggested there were problems with production and the delivery schedule.
On April 12th, I contacted the designer directly about the situation and learned that the dress was ready at the end of March, but District 5 had not made the payment. It became clear that I would not receive the dress in time for the wedding. As a result, I have requested a full refund. Be very careful with this company!
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hello, Judith.
Thank you for sharing your review. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
Placed an order in January-it’s the end…
Placed an order in January-it’s the end of March with no updates. They only communicate thru What’s app-which is suspicious. Very unhappy-I just demanded to cancel and a full refund-we will see what happens or if I need to contact my credit card company
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hi Melissa,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
-Upon checking, the gown that you ordered is a pre-order style, wherein as stated on our terms & conditions, several factors affect the production process which may result to unforeseen delays.
-Our records show that our Customer Service Agents have been in constant communication with you regarding your order.
-Please also note that multiple contact channels are readily available on our website, including live chats, email, and hotline where we can be reached at.
We understand that circumstances arise, and we do apologize for any dissatisfaction you may have experienced. Please know that our Customer Service Team remains available anytime you need further help.
Sincerely,
Client - VIP Engagement Team
Excellent customer service and support
Excellent customer service and support! My dress was absolutely beautiful - it was a SHOW STOPPER!
8. März 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hi Tamika!
Thank you for sharing your awesome review and experience with us. We're delighted to know you enjoyed your recent purchase, and we can't wait to dress you on your next occasion!
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re ready to help anytime!
Sincerely,
Client - VIP Engagement Team
Antwort von District 5 Boutique
Hi Sandy,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
It appears we were trying to push the delivery of your gown, however you suddenly decided to cancel your order. While we understand that things get frustrating sometimes, we always encourage each and every one of our customers to reach out to us first so we can investigate and come up with an appropriate resolution.
We hope the feedback in your review is factual, and despite such allegations, please know that our Customer Service Team is always available to assist you every step of the way.
Sincerely,
Client - VIP Engagement Team
This web is a SCAM!!!!!DONT EVER ORDER…
This web is a SCAM!!!!!DONT EVER ORDER FROM HERE, YOULL THANK ME LATER!!! My dress never arrived and they don’t want to give me my money back!!!!
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Dear Sabrina,
We recently came across your review regarding District 5 Boutique, and I wanted to address your concerns directly to ensure clarity.
Despite the fabric shortage on your original order, our Customer Success Team eagerly assisted you in providing alternative fabric and dresses so we can fulfill your order. We poured our best efforts, and supplied you with all the available resolutions on our end, however regrettably, things still did not work out.
We hope the feedback in your review is factual, as we have a clear record of what occurred within your order. Should you need more assistance and information, our Customer Service Team remains available anytime.
Sincerely,
Client - VIP Engagement Team
Great place to buy!!
I am so happy with my purchase was a preordered dress came earlier than expected.
I will be wearing the gown late May at my daughter’s wedding.
Bought it on Nov 11,2024 received it on Feb 6,2025, maybe it would have arrived sooner,but Fedex took too long to ship package
Would definitely buy again from District 5 Boutique
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Dear Eileen,
Thank you for sharing such a wonderful review! We're delighted to know you enjoyed your recent purchase, and we can't wait to see you wearing the gown for your daughter's special day.
We certainly look forward to dressing you on your next occasion.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re ready to help anytime!
Sincerely,
Client - VIP Engagement Team
if i can go lower than a 1 I would…
if i can go lower than a 1 I would have!! DONT EVER ORDER FROM HERE, YOULL THANK ME LATER!!! this place is an abslute scam!! your gown will never arrive!!!!!
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
We did apologize for any delays in your order as you purchased many special -order dresses for your own rental store in Lakewood, NJ. You repeatedly asked the support team for ‘compensation” which we were happy to oblige. You did receive many of your dresses and we were in contact with you every step of the way. I am sorry you felt it necessary to slander your competition when we were more than happy to comply with all your demands. Please be mindful of the words you use, a scam we are not as we have been in business for 15+ years. You have your dresses, and you have your refund of any in which you did not receive. I hope your customers know you offer dresses that are purchased from District 5.
Buyer beware district 5 boutique
Buyer beware. This lady took my money for a dress she knew she could not deliver and then NEVER REFUNDED MY MONEY. I had to file complaints with the Attorney General for her state of New Jersey and my credit card company finally gave me back my money. She is vile. UPDATE: My credit card company successfully got my money back that this business owner refused to refund so she is being disingenuous by saying her bank released the funds. It was a long, hard battle with her.
4. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hello, Kimberly.
Thank you for sharing your review. While we never like to hear that we did not meet certain expectations, we have accepted that we are unable to please everyone; however, we continue to strive to be better in providing utmost customer service.
To ensure transparency, we did a thorough review. Due to a confirmation from our Accounting Department, your refund successfully released to you by your bank.
Sincerely,
Client Care-D5
Predatory scam website…they take your…
Predatory scam website…they take your order and wear-date came and went and I never got my gown! No answer or calls messages or emails!
2. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von District 5 Boutique
Hi, Miriam.
Thank you for sharing your thoughts. We are unable to find an order under your details. In order to properly address and fully resolve the issue, could you kindly send an email to support@district5boutique.com with your Order ID and mention “TRUSTPILOT” in the subject line? This will help us properly address your concern and ensure everything is thoroughly checked.
We appreciate your understanding and look forward to assisting you.
Sincerely,
Client Care-D5
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.