Denelli Italia Bewertungen 

Steve Stathers was excellent from the start until the end. He kept me updated on the process. I truly appreciate his inputs and because of him, I will order again from Denelli

Hello,

I discovered this company by chance. I live in the North of England and a trip to the showroom would be difficult.

It's a leap of faith ordering online and you have to be able to trust the retailer's description, promises and advice over the phone. In my case, being OCD, and trying to get the decor right for a new flat, whilst in my 50s, it feels challenging.

Hence, I wanted to express my huge gratitude to Vishal for his professional approach, flexibility and first class communication.

It will be a little while before my items arrive, so I can't comment on delivery or longevity or quality, but if the service I have received thus far is in anyway an indicator of my satisfaction, I have much to look forward to.

I am going for a slightly eclectic blend of furnishing based on what appeals to me rather than a 'let's try and make it all match' philosophy. I have found the Denelli site excellent for picking some key items that can be accented later.

Indeed, the clearance section offers some hope for those on a budget trying to emulate the style found in much more expensive shops. I understand that Denelli specialise in bringing contempory Italian designs within reach by keeping manufacturing cost down. I am all for this and the many positive reviews of the company suggest this makes great sense at a time when we have to make difficult financial choices. Quality furniture, supplied with passion and enthusiasm and at a balanced cost to the consumer is where Denelli seem to have positioned themselves.

All of the above ia nothing without first class customer service which puts the individual needs of the Buyer at its heart. It is clear to me that Vishal believes in the importance of this and nothing has been too much trouble for him.

So far, I have no hesitation in recommending this company and the premium service Vishal has 'furnished' me with.

Thank you and best wishes,
Paul.

Vishal and the team were great. They helped us select a lovely velvet sofa and kept us informed of the delivery process along the way. We love our new sofas! Thanks Vishal

We ordered a lot of furniture from Denelli Italia, and the quality is fantastic. The staff are very professional, polite and helpful. Excellent service from start to finish. Thank you to the two delivery drivers. They were very friendly and professional. I would highly recommend it. Thank you

I rarely write reviews but I believe I need to warn others. So we purchased our sofa, according to them in 2020. We went for L-shaped leather sofa but did not go for the basic type, we went for higher quality leather. Fast forward to last year, cracks began to show and the leather on the stools and part of the sofa started to peel/break off. Like others have mentioned, we have bought leather sofas in the past so we surprised to see that happen. The peelings were very thin and NOT LEATHER!!!! Before we bought this sofa we had a cream leather sofa, we gave out the 3 seater and still have the 2 seater and it still looks good despite it being bought in 2003. Denelli asked how I had been looking after my leather sofa because it looked dry, in response to my complaint. They asked me to pay for new leather covers. Why would I want to pay for new covers when the quality of what they call leather is poor quality or mixed like one other review mentioned?
And It is true that the customer service is terrible. We also never got our sofa till months later and when I send them an email on the 4th, they never responded till I rang to complain again today.
I only wish I had read all these bad reviews before purchasing. The only reviews you know are 100% real are the bad ones! Fortunately, I work in legal so I know my rights. Denelli, do the right thing or we are going to fall out big time!

UPDATE
Their respond is that we should pay for replacement covers. If that is their idea of resolving the matter then they lack customer service skills. Why should we pay for something that isn't our fault.

Excellent Sofa company, cannot recommend enough! Provided a wealth of information and help upon visiting the showroom, and then answered all our questions and gave us updates about our purchase every step of the way. Super friendly, knowledgeable and personable staff - a world apart from dealing with the soulless drones you encounter at giant sofa stores like DFS. The sofa we purchased was exactly as described, and matched all our specifications and requirements that we specified when first went in. The quality and comfort is miles beyond any other sofa we tried in a very, very extensive search. Could not be happier!

The team at Denelli Italia is professional with exceptional service and knowledge of the brands.

Vishal served us at the store and helped bring our vision for our dining room to life. The dining table, chairs and sideboard purchased were delivered and installed on site immaculately by his team.

Highly recommended.

Thank you Vishal for your considered and efficient service. Greatly appreciated.

Excellent service from start to finish .
I purchased a corner sofa January it was 8 week delivery it arrived earlier than expected. The young salesman was knowledgeable and very efficient. Delivery drivers also very good .
I will definitely be using again

I was kept informed on my delivery. The delivery guys were brilliant. They carefully brought my display cabinet in and took all the packaging away.
The unit is beautiful! Quite exquisite. I love it. Looks even better in the flesh.

Style and quality of sofa. Very happy. Helpful and friendly staff at the showroom. Efficient staff who delivered sofa.

We purchased multiple items to furnish our home. The furniture was absolutely stunning built to very high standards. Really pleasd with the quality. The leather sofa is super soft and we just love our 10 seater dining table. What a statement piece.

The delivery team were fanatsic. Very proffesional and very careful, in particualr Gabby who explained in detail how we should look after our furniture.

Great quality sofas. Great service, Vishal went above & beyond to ensure we were happy with our order. Quick & easy to deal with, met agreed upon delivery schedule

Following Denelli’s reply today to my earlier complaint, I have provided them with my contact details and look forward to the more satisfactory resolution they say they wish to achieve.

I have a list of questions and points of evidence to discuss with them and will publish their responses in due course.
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Within four days of my Chinese-manufactured white leather sofa being delivered, the seats started to collapse. It took weeks for the company to respond to my concerns and only then after being chased. Their solution was to send a so-called independent technician to stuff the seat with foam off cuts. The customer disservice department tell me this collapse is normal but I’ve had three white leather sofas and none have had faults like this. They also say ALL THEIR SOFAS WRINKLE. A professional told me today it looks like a toilet seat. Who wants to pay this sort of money for a toilet seat?

Visited Denelli today to buy some sofas. Bailey was brilliant and took care of our requests and order very well. He was professional yet friendly- thank you!

Great experience at the showroom. Bailey was excellent. He took time to explain matters to us and was very helpful throughout. Highly recommended

Amazing Quality Sofa. Delivered on time. Great service from Team. Delivery guys were excellent.
Highly recommend.

After 3 to 4 long years of searching & debating over a new sofa, its finally over!

We visited Denelli Italia showroom this weekend and was greeted by Bailey, who was amazing and extremely welcoming! We have a small area and wanted a lot in this space. He went out of his way checking sizes/options to make sure we didn't have to compromise in anyway.

His knowledge and patients were impeccable, he offered advice when we struggled and gave us room to breathe/discuss in private when required.
We were blown away with his honestly and genuine persona, he made us feel very reassured and covered all of our concerns even spoke about things we hadn't thought of that may have caused issues upon arrival.

Bailey covered everything on our visit from our requirements, expectations, the sale, delivery details and payment options. We entered not very confident on a sale but he made sure we enjoyed our visit and left as two very satisfied customers!

We highly recommend visiting Denelli, great showroom, fantastic sales people and good coffee :)
thank you

The sofa I purchased from Denelli is incredibly comfortable and feels luxurious to lounge on. The adjustable headrest is very functional and practical. The service was amazing, the staff gave very helpful advise and were very knowledgeable. Quality products and no hard sale. I would highly recommend buying from this retailer.

Bailey at Denelli was very helpful in explaining the various options available and suggesting items that we would be interested in. An excellent showroom with a wide choice of items on display.