Absolutely awesone customer service. I've been umming and ahing about getting aluminium suitcases for ages. I finally decided on some aluminim-look ones fromSamsonite. They were reduced on CASE... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by p... Mehr ansehen
Unternehmen hat geantwortet
Purchased two Carl Friedrik cases, but needed a question regarding size answering prior to ordering. The staff at Case Luggage couldn’t have been more helpful. During the online order process ther... Mehr ansehen
Unternehmen hat geantwortet
It takes a bit of getting used to because it isn’t like most suitcases. One half collapses when it is empty, but it is well made, light and organises your packing into two separate sections which mak... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
100 Years of Luggage Expertise. At Case, we've been sourcing and selling the world’s finest luggage since 1923. From luxury suitcases to smart business bags and trusted travel accessories, we bring you the best from brands like Samsonite, Tumi, Bric’s, Briggs & Riley, Carl Friedrik and many more. Whether you're heading off on a family holiday, business trip, cruise, or weekend away, you’ll find premium luggage, backpacks, holdalls, laptop bags, and RFID wallets, all backed by expert service and free UK delivery. Shop in-store or online with confidence. Case is your trusted luggage specialist for every journey.
Kontaktinformationen
720 Centennial Court, Centennial Park, WD6 3SY, Elstree, Vereinigtes Königreich
- 0345 003 8283
- info@caseluggage.com
- www.caseluggage.com
4.7
Hervorragend
4230 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fast delivery easy website to use
28. Juni 2024
Antwort von Case Luggage
Dear Trudy,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Phillip,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Delivered on time
Delivered on time. Cases worked well on first major trip, easy to wheel around too.
13. Juni 2024
Antwort von Case Luggage
Dear A Wright
Thank you for your wonderful feedback!
We are pleased you are happy with your order and the service provided.
If there’s anything we can do to improve our service, please let us know!
Kind regards
Case Luggage
Great customer service
Great customer service. Had to return a beautiful bag and they arranged everything quickly and efficiently. My got to
Website. Thank you
13. Juni 2024
Antwort von Case Luggage
Dear Eva,
Thank you for your glowing review!
We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Efficient, excellent customer service
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by phone (answered within seconds), and the returns process was also handled very well indeed. I will not hesitate to use Case Luggage again in future.
27. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear S R Smith,
Thank you so much for your amazing review.
We are genuinely grateful for your wonderful feedback! It's always a pleasure to serve customers like you. We look forward to exceeding your expectations in the future.
Kind regards
Case Luggage
Excellent service, excellent quality.
I am delighted with the purchase of my Bric's luggage from Case. It was delivered the next day and and I am very pleased with the quality and design of the piece.
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Jacqueline,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Easy ordering and fast delivery
Easy ordering and fast delivery, very happy with the suitcase and vanity case
15. Juni 2024
Antwort von Case Luggage
Dear Kenneth,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Antwort von Case Luggage
Dear Bea
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Kerry,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Amazing customer service
12. Juni 2024
Antwort von Case Luggage
Dear Miss M,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Ordering process was easy and the case…
Ordering process was easy and the case delivered a little earlier than expected
11. Juni 2024
Antwort von Case Luggage
Dear Derek,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
It feels like it’ll be used for a long…
It feels like it’ll be used for a long time! Attractive sturdy bag, that looks great but is functional.
4. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Libby,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Josephine,
Thank you for the fantastic review!
We loved being of service to you and hope we can assist you again soon.
Kind regards
Case Luggage
Found the bag I needed and super fast…
Found the bag I needed and super fast delivery. Efficient, friendly communication from the team, too - highly recommend
31. Mai 2024
Antwort von Case Luggage
Dear Dominique,
Thank you so much for taking the time to leave us a 5 star rating. We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
There are still caring and genuinely good young people out there.
Charitha made our experience great! We had purchased luggage locks for our backpacks. We are senior citizens-74 & 69 years of age. We didn’t listen to the salesman earlier and have him set our codes and out of the four locks we purchased one wasn’t set right. We told her we’d just buy another one and set it ourselves but she took control, resetting the ones we had and setting up the new one while giving us directions to possibly getting the miscoded one cleared so it could still be useful. She did this with kindness and good humor. This world needs more like her. We had a wonderful time finding her after being so being mixed up. Thank YOU Charitha!
10. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Nina,
Thank you for taking the time to write us a review, for your kind words. We really appreciate you taking the time out to share your experience with us, and taking the time to praise one of our team members. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Great customer service
I ordered a suitcase which arrived with a small scuff on it. I used the webchat feature and talked to a really helpful customer service agent called Simiran who was able to offer me a new case with collection of the scuffed one on the next day or a discount on the current case. I took the discount as I can cover the scuff with a sticker.
The service was really fast and approachable. I’d recommend dealing with Case Luggage.
Delivery was also fast!
10. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Richard,
Many thanks for your feedback, I'm so happy that you are pleased with the service and that Simiran was very helpful.
Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Andy,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Great retailer
Great retailer. Very helpful staff. Prompt dispatch and delivery
6. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Jane,
Many thanks for the 5-star rating.
If there’s anything we can do to improve our service , please let us know!
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Kilpatrick,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I hope to welcome you back to Case Luggage soon.
Case Luggage
My bag is everything I’ve looked for…
My bag is everything I’ve looked for for years. Not too big lots of compartments and perfect for travelling 👌.
31. Mai 2024
Antwort von Case Luggage
Dear Vivien,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Happy Traveling!
Case Luggage
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