Absolutely awesone customer service. I've been umming and ahing about getting aluminium suitcases for ages. I finally decided on some aluminim-look ones fromSamsonite. They were reduced on CASE... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by p... Mehr ansehen
Unternehmen hat geantwortet
Purchased two Carl Friedrik cases, but needed a question regarding size answering prior to ordering. The staff at Case Luggage couldn’t have been more helpful. During the online order process ther... Mehr ansehen
Unternehmen hat geantwortet
It takes a bit of getting used to because it isn’t like most suitcases. One half collapses when it is empty, but it is well made, light and organises your packing into two separate sections which mak... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
100 Years of Luggage Expertise. At Case, we've been sourcing and selling the world’s finest luggage since 1923. From luxury suitcases to smart business bags and trusted travel accessories, we bring you the best from brands like Samsonite, Tumi, Bric’s, Briggs & Riley, Carl Friedrik and many more. Whether you're heading off on a family holiday, business trip, cruise, or weekend away, you’ll find premium luggage, backpacks, holdalls, laptop bags, and RFID wallets, all backed by expert service and free UK delivery. Shop in-store or online with confidence. Case is your trusted luggage specialist for every journey.
Kontaktinformationen
720 Centennial Court, Centennial Park, WD6 3SY, Elstree, Vereinigtes Königreich
- 0345 003 8283
- info@caseluggage.com
- www.caseluggage.com
4.7
Hervorragend
4230 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Antwort von Case Luggage
Dear Zainab,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Antwort von Case Luggage
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Sally,
Thank you for your wonderful feedback!
We are pleased you are happy with your order and the service provided.
If there’s anything we can do to improve our service, please let us know!
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Julie,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
I thought I would splurge on suitcase…
I thought I would splurge on suitcase from Ted Baker. They had a 5 year warranty which also assured me however I only noticed after the first use that there was a crack at the bottom. I asked them to replace it but they told me that they would only send it to a repair service and I would have to foot the bill. Why they wouldn't raise it with Ted Baker is ridiculous. Not on the customer's side at all.
16. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Nancy,
As per our conversation via Live Chat, the item was damaged via the airline and to therefore file a claim against the airline.
However, if you wish for the item to be assessed then we can pick up the item and take it to Ted Baker’s UK repair center which is a company called Pelham Leather Goods.
We also mention in the chat to please read Ted Baker’s warranty as airline damage is not covered and that any costs that are occurred for the repair, we at Case Luggage are not liable for.
I am sorry we are unable to help any further. We are happy to help with your insurance claim if you require anything from us.
Case Luggage
I bought the wrong line by mistake
I bought the wrong line by mistake - very easy return!! And replacement was shipped very quickly as well. Great customer service!!!
2. Mai 2024
Antwort von Case Luggage
Dear Sara,
Thank you for your glowing review!
We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Suitcase arrived quickly and in perfect…
Suitcase arrived quickly and in perfect condition
28. April 2024
Antwort von Case Luggage
Dear A Moore,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Scam
Ridiculous site , i’ve placed an order for 3 luggages since I’m travelling , i paid the full amount of money plus extra fee for next day delivery , the company put my money on hold and never processed my purchase , i tried to reach them for 3 days , no answer , after 4 days they contacted me by email saying that they will process my purchase and send the order the next day , it’s been 2 days and im still waiting with no answer from them . This is not ok . Where is my money or my order ?
3. Mai 2024
Antwort von Case Luggage
Dear Stephanie,
I apologise for the delay in processing your refund. This occurred because your order was dispatched last week, and subsequently cancelled. During our conversation, I mentioned that once the item was returned, we would initiate the refund process. Your item was returned on Friday afternoon, and I have now processed the refund.
I regret any inconvenience this delay may have caused you.
Case Luggage
Antwort von Case Luggage
Dear Caroline,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Brilliant service from start to finish
Brilliant service from start to finish.
Ordered next day delivery and turned up on the next day as promised.
Exceptional price that was a lot cheaper than going direct to the brand
12. April 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Paul,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Debbie,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Super speedy delivery for my amazing products!
Ordered a suitcase and vanity case with Free 3-5 working day delivery and the products were delivered separately, one within 24 hours of purchase and the other within 48 hours!!! Both were packaged well and I’m over the moon with both products.
30. April 2024
Antwort von Case Luggage
Dear Danielle,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Antwort von Case Luggage
Dear Ken,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Happy Traveling!
Case Luggage
Good Products Good Service
I am really pleased with the the case I purchased. Good customer service when I contacted the Customer Service Dept, I received very quick responses to my questions.
Delivery was quicker than expected (3-5 days quoted but received in 2) although the driver tracking was not quite in sync as I received messages saying the driver would be with me between 1-2pm yet he arrived nearly 5 hours later so I had to wait in all day.
3. Mai 2024
Antwort von Case Luggage
Dear Andrew,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Kind regards
Case Luggage
Antwort von Case Luggage
Dear Joanne,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Best pricing on Ted Baker
Best pricing on the Ted Baker case the wife wanted for an upcoming trip. Ordering was quick and easy, and delivery sooner than expected. Nice follow up email to make sure everything was OK, which I thought was a nice touch.
4. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Paul,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
If we can be of any further assistance please do get back in touch.
Kind regards
Case Luggage
Easy to order,was kept upto date on the…
Easy to order,was kept upto date on the progress of order,arrived quickly,packed well
12. April 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Sheila,
Thank you so much for your amazing review.
We are genuinely grateful for your wonderful feedback! It's always a pleasure to serve customers like you. We look forward to exceeding your expectations in the future.
Kind regards
Case Luggage
Perfect Service
After a slight issue with one of our new CF cases, Case luggage delt with it politely efficiently and quickly. What great service from start to finish, highly recommended we wouldn’t go anywhere else for luggage now.
1. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Neal,
Thank you for your glowing review!
We really appreciate your business. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
It’s a bit small
It’s a bit small, can’t fit as much in as my previous case although outside dimensions are the same
7. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Case Luggage
Dear Vicki,
Thank you for sharing your feedback with us. We appreciate your input regarding the size of the case. It's unfortunate to hear that it doesn't accommodate your items as well as your previous one, despite having the same external dimensions. Your experience is valuable to us, and we'll certainly take it into consideration for future improvements.
If you have a moment, we'd be grateful if you could share your thoughts in a product review on Lipscore. Your review helps other customers make informed decisions, and it provides us with valuable insights to enhance our products further.
Thank you again for choosing our product, and we hope to have the opportunity to serve you better in the future.
Case Luggage
Antwort von Case Luggage
Dear BC,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
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