Car city uk Bewertungen 

I would give 0 stars if I could, after speaking to Trevor about a car that I was interested in since last Thursday he rang me on Monday about the finance, I had a few questions for him, he said he will get back to me regarding that the same day, so we could do the deal. I find out after knowingly keeping me on hold, they go and sell the vehicle to somebody else who come along Monday afternoon, I only found out by going on their website and it said sold, they didn’t even ask me for a deposit. I would’ve happily paid. I wasn’t sure of the process, which they should know, I think it’s a lack of customer/sales service, and also lying to their customers I’m in Business myself and when somebody’s in front of the queue they get served first, standard practice right? Spoke to the Manager after, he was rude. He told me not to put a bad review on, not sure what he meant about that, lack of communication again, but I decided to do it anyway.

Due to circumstances out of my control a car we had bought we could no longer keep. The guys at Car City made me feel comfortable throughout and Simon helped sort the finance out so I didn’t have to pay anything. My deposit was also returned the same day. Fantastic service and communication throughout and in the future when we can, I will certainly return to this garage just due to the compassion that was shown!

Service Excellent
The very start of my journey of thinking to coming home with my Alfa. I was left alone to inspect the car sit in and test drive with just myself and the wife was a wonderful experience. Daniel was there once I made the decision to move to purchasing the Alfa , every job I asked Daniel to do before my collection day he pulled it out of the bag seamlessly. He ask when I would like to collect my Alfa as I have a business to run, which other garages push you to get the car out of there hands , Not with Daniel, quote (just let me know when you want to come and I will take care of everything) Daniel you came through with everything you promised, well done Daniel , simply lovely experience.

Steve made it very easy to buy the new car and not the usual pushy sales pitch, easy hand over on Saturday morning.
Wouldn't hesitate to use again.

Honestly one of the best customer service experiences I have ever had. We lived about 500 miles away from where the car was located and Daniel, along with other members of staff at Car City, helped get our dream car to us.
From friendly phone calls, detailed videos, help with finance, and delivery of the car, each part of the journey was stress free.
Would 100% recommend to everyone!

Always a pleasure dealing with the team at Car City Catterick. Cannot fault the after sales. Aaron goes above and beyond to help with workshop issues. I wouldn't hesitate to have my car repaired there.

The people at car city go above and beyond with everything they do from selling you a car to after care. Wouldn’t shop
Anywhere else

Trevor was amazing. Went above and beyond to make sure everything went smoothly. What a set up too the whole place looks amazing and i will definitely be going back for my next car.

I highly recommend car city uk , the customer service is second to none, very professional and helpful, I love my car , I will definitely be back

I recently sold my car through Mario and the whole experience was seamless from start to finish. The process was handled swiftly and efficiently, and the team went above and beyond to provide an exceptional level of service.

Great experience at car city getting my new car. Everyone was so helpful and a pleasure to deal with.

Steve and the guys at car city were brilliant from start to finish made everything so simple and easy, my part exchange was straightforward and to top it off what a car I got from them a BMW X5M would definitely recommend them and I would definitely use them again!
Thanks guys
Stuart

Bought a car from Car City, top class service from Mario and the team. Would highly recommend

I had an excellent experience with Car City UK from start to finish. The staff were incredibly friendly, knowledgeable, and patient with no pushy sales tactics at all, which made the whole process stress-free. They took the time to understand what I was looking for and helped me find the perfect car within my budget.
The quality and selection of vehicles were impressive, and everything was clean, well-maintained, and fairly priced. I really appreciated how transparent they were with the history and condition of the car, which gave me complete peace of mind.
After-sales support has also been spot on. They made sure I was happy with everything and followed up to check in a week later, nice personal touch!
Highly recommend Car City UK if you're looking for a reliable used car and excellent customer service. Will definitely return when it’s time for my next upgrade!

I am generally a trusting person who thinks the best of people and give them the benefit of the doubt so it is with reluctance that I have to report a significant deficiency in this car dealer.
BE CAREFUL when you buy from here as you will probably find that the car has not been prepared/serviced/checked to an acceptable level.
My car was supposedly given a service prior to sale but the adblue light was on and an intermittent fault was present from the moment I took the car for a test drive.
The fault was eventually fixed (3 weeks). As mentioned in other reviews the communications from the dealer are very poor, they even returned the car without checking if I was going to be home. As I wasn’t, they then drove my car 166 miles back to the dealership to have to come back the following day!
There is also an issue with promising to do things for you and then not doing them without explanation. (Supply of second key, provision of a handbook)
CHASE UP WHAT THEY SAY as it may seem that once you have paid your money they don’t seem interested in any problems or fulfilling the promises made to get the sale.
(I have since heard from the company and they have apologised for their communication issues. It seems that they are very busy and some things ‘fall through the net’ when it comes to communicating. I have upgraded my rating as I believe they are sincere in trying to provide a good service but sometimes have not the resources to provide the A1 service they profess)

I seen a vehicle on their website, called up and spoke to a salesman. He did a video for me in all the close up I asked for.
In between this process I checked on trustpilot for reviews and honestly they got me worried.
After speaking to a friend that bought their 2nd car from Car City I was reassured that people only ever come on sites to leave bad reviews not many come out there way to write a good one. Hence why I am writing one now.
This company has been absolute dream to deal with, right from the first call to picking the vehicle up.
I’ve even just received my £100 for recommending a friend.
I will definitely be buying my next car from Car City.

Excellent dealer bought my 3rd car from them brilliant service

Brought my 2nd car from them and they were absolutely lovely people customer service spot on would highly recommend thanks again CAR CITY !!!

Purchased a car from Car City UK on 26th July. While the buying process felt smooth at first, the after-sales experience has been frustrating and disappointing.

Shortly after collection, a few issues became evident (including a boost leak and worn rear differential bushing, among others), which prompted me to pay for a third-party inspection. I returned the car on 31st July for these to be resolved. Although the team was helpful over the phone and assured me everything would be fixed, as of 15th August, I’ve had no clear communication from Steve (who was supposed to follow up) or confirmation that the car is ready for collection.

I also requested a refund for the £599 warranty, which wasn’t properly explained at the time of sale and is not suitable for the car. Despite several follow-ups, no formal confirmation has been given.

It’s a shame — I genuinely liked the car and hoped for a good experience. But the lack of communication, poor after-sales support, and absence of written accountability have seriously damaged my confidence in this dealership.

I recently purchased a car from Car City in Catterick and felt compelled to write this review because the service I received from Daniel was nothing short of exceptional.

As an autistic man in my sixties, I often find the car-buying process overwhelming and sometimes even daunting. But Daniel changed all that. He wasn’t just trying to sell me a car – he genuinely took the time to understand my needs, answer my questions with patience and clarity, and guide me through every step without pressure.

What stood out most was how much he focused on supporting me rather than selling to me. From explaining how to get the best out of my new vehicle, to offering advice on practical aspects of ownership I hadn’t even thought of, Daniel went above and beyond in every way.

The car itself is fantastic, but the experience I had with Daniel made the whole process smooth, respectful, and even enjoyable – which I never thought I’d say about buying a car!

I can’t recommend Car City – and Daniel in particular – highly enough. If you’re looking for honest, thoughtful service and a team that really cares, this is the place to go.