relay.delivery Bewertungen 

The worst ever. I have been home for two whole days waiting for them to deliver a parcel. From what I could tell, they didn’t even make it to my building and dropped it off at a pick up place over a mile away, that I couldn’t get to. Then finally when they did come, of course I wasn’t in. But they called me! I then walked them through how to get into the building. Gave him the access code. Told him where my flat was from there and where to put the parcel. He agreed. I was impressed. Came home expecting it. Asked my neighbour’s kids who had been playing in the corridor all day. Only to see on the delivery notes that the courier just opened the fire door and left it in the corner next to it and some opportunist took it! Fuming, but reached out and explained the situation to relay in an email. Was very matter of fact and expected a refund straightaway as it wasn’t delivered anywhere near my flat door. This was their reply…

Dear Ben,

I hope this message finds you well and thank you for contacting Relay regarding your order.

I understand your concern regarding the delivery of your parcel and the location it was left in. We sincerely apologise for any inconvenience this may have caused you in locating the package.

As per our agreement with the sender, our delivery protocols allow for parcels to be securely placed within the premises of the recipient's address.

In this instance, the delivery was made to the correct address and left inside the apartment building, adhering to our compliance standards.

We acknowledge your perspective regarding this location, and I genuinely empathize with your frustration in not being able to locate the parcel.

However, as the parcel has been successfully delivered in accordance with our guidelines, any further inquiry or resolution, including refunds or repackaging, would need to be addressed directly with the sender.

We greatly value your satisfaction and aim to provide the best service possible. Should you require any additional support or information regarding the delivery process, please don't hesitate to reach out. We're here to assist you in any way we can.

Thank you for your understanding and cooperation in this matter.
Best regards,
Maria
Relay Support Team

Hahahahahahaaaaa. Securely delivered. I’m an estate agent and have been around some people that have stretched the truth in my time. But that… wow! Secure and successfully delivered in accordance with their guidelines.

Avoid like the plague.

I posted a smartwatch on vinted and the buyer received a different item. Relay were contacted several times and I've had no reply. I won't give up, they're a disgrace.

My parcel was delivered outside the apartment building today and it got stolen. I need my refund ASAP. Your delivery team are the most unprofessional people so far. How can you have a company with no customer service or email to access ?

Parcel’s apparently at the collection point….only it’s not because they haven’t delivered just ticked they have 😡😡😡😡😡😡😡😡😡😡🎉

I was notified that my parcel was ready for collection but when I went to collect it they tried to give me a parcel which I hadn't ordered when they couldn't find mine. They said that they would raise a log with relay but I didn't hear anything from their customer service. Do not use Relay they are not reliable.

They lost my parcel and not answering my messages!

As others have stated the service is very slow taking 11 days. The tracking didn't work on a number of occasions and never said anymore than on its way or words to that affect.

Dishonest dark patterns email design.

Convinced me I needed to redirect my parcel to a pickup point. Turns out that’s not true and my parcel would’ve been delivered to my house just fine.

Sneaky scam that’s saved them a few quid and wasted me an afternoon

Rubbish worse than Yodel bancrupt. Avoid (they operate in Vinted)

parcel didnt arrive and when i contacted their customer service there was just no response whatsoever, absolutly useless company. So i have now lost my item. Be warned DONT USE!!!

Worst carrier company I have had the misfortune to use !!!! Lost parcel and don’t seem to care

DO NOT USE THIS COMPANY!!!

First time using this awful company to receive a Vinted parcel, never again!!!!
Parcel tracking hasn't moved since the 8th July. Zero response from customer services.

Utter crap, aswell as losing parcels, they are unable to Reply to customers, great , not 👎🏻

Shocking delivery service was in for my delivery, they never knocked on my door and when I said if I wasn’t in to leave it in my safe place! They left outside the block of flats on main rd and when I went downstairs to get it somebody had took it, got intouch with relay, no help at all. Said I never want a delivery from them again, I order loads of TEMU and never had a problem but it TEMU continue to use RELAY then I’m stopping ordering from them all together. Avoid RELAY at all cost coz they are the worst company ever!!!😡😡😡😡😡

Horrible experience. They say that they attempted to deliver my parcel; however no attempt was made. Instead, they delivered it to a nearby shop (an option that I had not chosen!) I was home when the attempt was made. It’s a shame that ASOS use this company. It will eventually begin to reflect on them as a company.

Absolutely shocking customer service. I ordered a large item off Vinted, a keyboard, which has gone missing in transit. Collected 04 July 26 and still not received by 21 July 26. I have emailed customer services twice - and you just don’t get a response! It’s utterly disgraceful. Vinted need to severe their trading agreement with this courier because they cannot be trusted to deliver or support Vinted sellers and buyers. I’m enraged with the sheer lack of professional execution. Not to mention that this keyboard was a birthday present for my 9-year olds’ birthday, which was almost ruined because of this shamble of a business.
GET YOUR ACT TOGETHER, RELAY.

Notified to collect Vinted parcel - travelled to shop to be told it hasn’t been delivered - none have and to try in two days - terrible

Worst delivery company I've come across. I selected home delivery, but they allegedly dropped it off at a local store for collection without even trying to deliver it once. The store was 2 miles from my house so I had to pay to get a bus to collect it out of my pocket as I don't drive. The worst part of this is, I got to the address they gave me and apparently the shop has been closed down for months, so there's no chance it was delivered there. They have no contact number and don't reply to their emails. I have been waiting nearly 2 weeks for this delivery. Will never order with a company that uses relay again.

So bad that I now trust Evri more than relay. I have only used Relay twice and both times they have messed up. Both were Vinted purchases and the first one, I order a pair of short and a ghost figure showed up instead and I started a support query with Vinted and got a refund for the shorts. Then 2 days later the shorts actually arrived. The second order was for a tshirt, and this was place on the 27th of May and sent out on the 30th. I got a notification to say it was at the parcel shop if I wanted to collect rather than being delivered to my home, but I had paid for home delivery and it didn't tell me where the parcel shop was, so couldn't even if I did want to do half their job for them. I eventually got the option to mark it as lost on the 3rd of July with Vinted and they did whatever they do and refunded me. Today, 21-07-2026 almost 2 months after it being provided to Relay, it has been delivered. So although I have received the 2 items, and had full refunds from them, they are still a really poor company and if that is how they are operating, they will just be loosing money left right and centre.

Relay is very very horrible , they always try to deliver at business close hours and sometimes they won’t even attempt it at all . They will say it available for pickup at the post office… but when I get there , there is nothing to pick up . They are thieves . They have done this three times