CaratLane Bewertungen 

I feel the woman who helped me buy the ring was very sweet and professional and I absolutely enjoyed my shopping with her. It was a good experience 😄

Absolutely terrible experience. I never received my product, and to make things worse, they refused to issue a refund. There is ZERO customer service.
no replies, no support, nothing. This feels like a complete fraud. Avoid at all costs.

I want to bring your kind attention to above order made by me at the outlet of caratlane at opposite Neelam Ajronda Metro station Faridabad. Such poor quality service is being provided from Day one to me. I have purchased an item of approx 2.5 lakhs even though I didn't get it's bill till date. Moreover your caratlane app is still showing that solitaire is yet to be delivered. It all shows extent of misappropriation and total carelessness towards customer satisfaction.
Firstly it took four days to place the order after paying 1.5 lakhs rupees
Secondly no update was available at caratlane app on my login page nor any SMS update was being sent to me
Thirdly the delivery date was not confirmed
Mr Rahul manager tried to resolve the issue but no support from the head office level. I got the delivery of the product on 18 March 2026 after wasting my one hour at the outlet because of no final bill of the product was generated by H.O level of caratlane. So I have to take the delivery of the product on manual bill. I was given delivery with the promise to deliver the bill in the first half of 19 march but neither bill nor any intimation was being provided till today on 21 march 2026.
I paid the bill whatever was demanded
Now I am being told that making charges will be levied on percentage of total value of Mount and solitaire. I am absolutely confused regarding the process of caratlane from Day 1. I also assure you that I will never expect to visit any caratlane showroom in future where no worry about the customer satisfaction by Head office of caratlane.
Not a single call I received from caratlane about the delivery of my solitaire platinum ring. Really a horrible experience from caratlane
Now I request you to do the needful in the matter or I will post this letter from all my social media account to bring the reality of caratlane in public .
Hoping for a prompt action
Regards
Arvind Sharma

They make fack promise.when it's time for sale they promise all kind of rubbish talk that we will deliver to your house and all blah blah. But when u say so they have many excuses.i bought braslet and for them to get fix they took many days by saying system is not working n they can't take for repair

I am writing to register a serious complaint regarding the extremely poor quality of jewellery and unacceptable customer service at CaratLane, specifically the CaratLane store at Vegas Mall.
I purchased a pair of gold jumkas from CaratLane with the expectation of receiving genuine, high-quality gold jewellery. Within a short period of use, the joints of the gold jumkas turned black. This is completely unacceptable for gold jewellery and clearly indicates a serious quality issue.
When the product was given for repair at the CaratLane Vegas Mall store, the staff casually blamed the discoloration on perfume usage. This explanation is unreasonable. Gold jewellery should not turn black simply due to normal usage. Instead of acknowledging the defect, the store claimed they sent the item to Chennai for repair. Surprisingly, the item was returned within just 4–5 days, which raises doubts whether it was ever sent anywhere for proper inspection.
On top of that, ₹500 was charged for the repair. Despite repeatedly explaining that the issue was clearly due to a manufacturing or material defect and that charging the customer to fix your own fault is unjustified, the store refused to waive the charge.
Worse, the store then kept the jewellery for over a month without properly resolving the issue. After finally collecting it, within a few days the same problem occurred again — the joints turned black once more. This clearly proves the repair was ineffective and the underlying problem was never addressed.
The behaviour of the staff at the Vegas Mall branch was equally disappointing. Mr. Chandan compared his own silver jewellery turning black to justify why gold jewellery could also turn black, which is a completely illogical and misleading comparison. Ms. Hemalata went to the extent of showing her personal gold jewellery claiming hers had not turned black, which does nothing to resolve the customer’s issue.
Instead of addressing the defect professionally, the staff chose to dismiss the complaint and shift the blame to the customer.
This experience raises serious doubts about the quality of gold being sold by CaratLane. If gold jewellery repeatedly turns black within days of repair, it strongly indicates either poor workmanship or questionable material quality.
Customers should be extremely cautious when purchasing gold jewellery from CaratLane. Anyone considering buying from them should independently verify the purity and quality of the gold at another reputed jeweller. Based on this experience, it is safer to avoid purchasing gold jewellery from CaratLane altogether.
This complaint reflects a deeply disappointing experience involving defective jewellery, unjustified charges, and unprofessional customer handling.

Extremely poor experience with CaratLane. My fully paid order has not been shipped or refunded even after 20+ days and the promised delivery date has passed.
Multiple follow-ups through calls, emails, WhatsApp, and store visits to CaratLane Jayanagar Store, but only vague “technical issue” responses.
Very disappointing online customer service and lack of accountability. Would not recommend to purchase on line.

I ordered this chain on February 6 with a lot of excitement because it was meant for a special occasion. Today is March 7, and it has been more than a month, yet I still haven’t received my order. What makes this experience even more frustrating is the lack of proper communication. I have been following up almost every day, but all I hear are vague responses like ‘backend issue,’ ‘24-hour delivery,’ or ‘we are trying.’ Unfortunately, nothing has actually happened.

The occasion I bought this for has already passed, and it left me feeling extremely disappointed and embarrassed. When customers place an order, they trust the brand to deliver not just a product but also a reliable experience. Sadly, that trust has been completely broken in my case.

The customer service has been very unresponsive and unhelpful, which made the whole situation even worse. I have ordered from many other platforms before and never faced such a careless and unprofessional experience.

This was my first order from your website, and unfortunately, it will also be my last. If you cannot deliver orders on time or communicate honestly with customers, you seriously need to reconsider how you run your service.

I bought love at first sight nacklace online against order number XA47E36F. I gifted it to my 10 year old daughter, she was wearing it for last three months and the chain is broken now. I called up their toll free number for repair or exchange. I was told to callback again by month end or 1st week of April or go to a local jeweller for repair because their ERP is getting migrated. Such a shame these guys are people buy because of the brand and their so called repair and exchange policies. If I have to go to a local jeweller then might as well I buy it from there why would I choose you and pay a hefty price.

I like it one bracelet but that one is too long or too tight for me because of rings given in wrong place. I want my size but no option to customise my size. No chance in caratlane.you should give chance for size customisation.

Great experience with collections, guidence & behaviour of staffs alongwith showroom location.
Loved it !!

I have ordered online from caratlane India and the initial delivery date was a month away from the date I have ordered . The delivery date got delayed for about 10 days . Then again date got pushed to 2 more weeks . So in total I have to wait for nearly 2 months without getting delivered and constant delays . Such a worst service and customer service is also not reachable . Even they can do nothing . Such a horrible experience.

Wrong commitment fake promise no Customer centricity I am writing to bring to your notice that my stud was given at your CaratLane store for repair more than in December month ago. However, till date, I have not received the repaired item back.

Despite following up multiple times, there has been no clear update or resolution provided. This delay is quite concerning and inconvenient.

Made a mistake to give the stud to them they are not trustworthy at all.

Good experience with caratlane today. Staff are polite and respectful. I was guided by Thrisha from Vanasthalipuram branch. She has explained me the benefits of scheme plans in a good way. Looking forward to have great journey with caratlane. We trust TATA products so expecting the best value to our investment there.

I am writing again regarding my unresolved query, and I must express my disappointment at the lack of clear communication despite multiple follow-ups over the past several days.
To clearly outline the issue:
I had two products exchanged, for which the total amount credited was ₹2,56,242.
After cancelling the products, I have received only ₹1,15,627 back.
There is a significant balance of approximately ₹1,50,000, for which I have received no explanation so far.
I had repeatedly requested clarity on two very specific points:
The exact amount I would receive if I opt for an exchange, and
The final amount that would be credited back to my account in case of cancellation/refund.
Unfortunately, despite asking for this information over the last 7 days, I have not received a clear written response. This lack of transparency is both surprising and disappointing.
It is entirely my right to decide whether I wish to continue with a product or cancel it, and it is equally my right to be clearly informed about the financial implications of either choice. I find it disheartening that I am having to repeatedly ask for basic clarification regarding my own money.
At this point, I request an immediate, written clarification clearly mentioning:
A detailed breakup of the exchanged amount,
The reason for the difference in the refunded amount, and
The exact balance currently held against my account and how it will be settled.
I will be attaching relevant screenshots for your reference.
I also request that someone from your team arrange a callback at the earliest to resolve this matter conclusively.
Given the experience so far, I regret to say that this will likely be my last purchase with CaratLane unless this issue is resolved promptly and transparently.
Looking forward to an immediate resolution.
Regards,
Dr. Shally Mattoo Jalali

I went to caratlane RR nagar branch Bangalore for exchange of earrings purchased in the year 2015, on 15/01/2026,they told that it will take a week,its now 22 days i am still waiting for valuation for buying a new set.i have visited the shop five times... every time they cite a software issue....

Caratlane himayathnagar hyderabad- Pathetic store. Reckless staff. Mr abubakar certainly showed us Good designs and I purchased a bracelet on 17dec 2025. Sent for repair. Firstly recklessly it was sent late on 23 dec 2025. Then it was supposed to be delivered in 15 business working days. But I have still not received my bracelet. Numerous calls made to the store. Manager is never available - he is always out for lunch or week off or just can't attend calls. As he is only one who can get idea about bracelet but certainly doesn't want to do his job. They have no idea about the bracelet now. Standard answer- we have no idea! We can't do anything! I guess my money is gone. What should I call this!?? Theft??

This review is for Shaya by CaratLane. I had placed order for a pair of silver earrings and bracelet and Shaya immediately called me that they mailed me the incorrect bracelet and will send the correct item within 24 hrs and it’s been close to 2 weeks no attempt to deliver the correct item nor is there an attempt to pick up the incorrect item sent. Silver jewelry isn’t cheap so sending a wrong item shows lack of professionalism and then not following through with sending the correct item adds to their lack of professional ethics. I’ve also asked to cancel and refund, but nothing so far. Only false hopes of wait 24-48 hrs. I don’t live in India and don’t have that long so I’ve asked them for refund. Worst customer service. Do not buy silver jewelry from them. Their gold jewelry is alright but shop small business for silver jewelry. Smaller businesses have much better business etiquettes. Shame on you Shaya for such horrible services and lack of respect for customers valuable time and money.

A good company now becoming theif and not delivering order with delays of months.

Better to buy at store than online.
DO NOT BUY ONLINE Only store with hand to hand delivery.

I am compelled to bring this issue to public attention due to the lack of a fair and transparent resolution.

I purchased gold and diamond jewellery from CaratLane, based on clear assurances provided at the time of purchase regarding exchange at prevailing market prices. However, when I recently approached them for an exchange, I was informed that the value offered is significantly lower than the current gold and diamond prices, contradicting the assurances and expectations set earlier.

Despite raising the concern through official customer support channels, the response received has been unsatisfactory and lacks accountability. Such practices raise serious concerns around unfair trade practices and deficiency in service, especially when commitments made at the time of sale are not honoured later.

As a consumer, this leaves me with no option but to initiate a formal complaint through the Consumer Court to seek a lawful and fair resolution.

I am sharing this experience to highlight the importance of transparency in customer commitments and to caution fellow consumers to carefully evaluate exchange and buyback assurances before making jewellery purchases.

I still hope CaratLane will take corrective action and resolve this matter responsibly.

#ConsumerRights #UnfairTradePractice #CustomerExperience #JewelleryIndustry #ConsumerCourt #Accountability

@CaratLane @TataGroup

No transparency and so many hidden loopholes at the time of exchange or buyback...This company has no hesitation either in taking back the offer items they give during offer times at the time of buyback or exchange. This experience i faced at the issue of buyback I have chosen. They deducted 10 % just because they gave gold coin of half gram at the time of festive season.