CaratLane Bewertungen 

Extremely disappointing experience with CaratLane International.

I placed an order in February 2026 (order ending in 929_INTL) for two personalised gold baby bracelets worth A$768. At the time of purchase, the promised delivery window was 25–28 March 2026.

Today is 17 May 2026, and I still have not received the order, any tracking details, or even a proper update.

Over the past several weeks, I have:

- Followed up repeatedly via their official WhatsApp support
- Spoken to representatives over phone calls
- Sent multiple escalation emails

Each time, I was given new timelines and assurances such as:

- “Please wait 12 hours”
- “We will check with logistics”
- “The order will be shipped by 8 May”

None of these commitments were honoured.

What has been most disappointing is not just the delay, but the complete lack of communication and accountability from a Tata/Tanishq-owned brand that I trusted as a long-term customer.

International customers should be very cautious before placing time-sensitive or personalised orders, as the after-sales support and communication in my experience have been extremely poor.

I genuinely hope CaratLane improves its customer service processes and transparency, because this experience has unfortunately been far below the standards I expected from the Tata brand.

Shame on you Caratlane. I had purchased a product for mother’s day and it’s been 11 days the product has not been delivered. One time you say it’s has been dispatched. Sometimes you say it’s out for delivery or it’s in Chennai hub since May 5th or it has been sent through speed post and will take 10-12 days. There’s no consistency on your response and it keeps changing. The customer service is the worse repeating from the manual same set of instructions without any help. Shame on you and your service and for having no respect or consideration to your customer’s time, feeling and money.

The App of CaratLane is not friendly and it does not support to customers. At the time of propmotional offer it delayes the activities of customer so they can loose offer. The proper space was not available for shipping address then you have to call customer care and to write mail for the same. On check out for order no all options were given for payment and it was cancelling the order without confirmation and giving other chance for payment. It was tactis to avoid promo sales to ger more price. The order was cancelled 3 times and then nbody from the company helped to sort out issue and asked more money with apologies. The cost of apologies for customer was Rs.5600

I personally like the design and also a flexible plan....

I have purchased multiple products from CaratLane since 2014 and had always appreciated the brand earlier. However, after the acquisition by Tanishq, I have noticed a significant decline in the overall customer experience and value proposition.
The making charges have increased unreasonably, while the exchange and resale values offered are comparatively low. The staff often seem unable to explain pricing, exchange calculations, or policies clearly and confidently, which makes the experience disappointing for long-time customers. In addition, the customer support quality appears to have declined, possibly due to cost-cutting measures.
What surprised me the most was receiving a higher resale value for CaratLane products from a competitor like BlueStone. As a loyal customer for over a decade, I expected better transparency, service, and value retention from the brand.

Hi I ordered 2 items in the caratlene which is picked on 29 April 2026 one item got refunded suhe Dhaka earrings 14k and another is 45k ruhi mangalasutra they picked the item on the April 29 and keep pending di g for QC to initiate the refund for 8 days. I HAVE done multiple followups and chats mails, they promised 24 hours issue will get resolved and no you have keep following for your money.Dont trust and buy online jewellery in online .Return and refund process is very frustrating worst services .Don't do any online purchase.I don't want some one should suffer like me

I had a very bad experience with Caratlane. On my recent purchase, I had an issue with the purchase, the item broke within a couple of months. After a back and forth CS team, they agreed to repair the item. Later came to know that it cannot be repaired so they placed a order to replace. Before even the fulfillment of the replacement order, they melted my original item without informing me. The replacement order was placed in Jan 2026 and it is Apr 2026 still not received my item. They are not refunding my original cost or replacing the item or returning original item. They want me to buy an alternate design with more cost and pick something of less value than the original item. Please don't go by the name Tanishq or TATA, this company operates differently and they absolute has no value or respect for customers. Beware of this company, don't buy anything from them. If you ever had to replace or repair an item, you will be stuck. No one picks up the customer care number. No quick response via email or Whatsapp chat. Once they know you are hooked they will play you well. Don't waste your hard-earned money here. There are other better places for diamonds that can serve you well. BEWARE OF CARATLANE!!!!!

Caratlane is a very good brand for jewelries it has so many beautiful designs for rings, earrings, sets .

I’ve had an extremely disappointing experience with CaratLane. I placed my order in January, and here we are in April with still no confirmed delivery date. Despite multiple follow-ups, I’ve only received vague responses and repeated promises that haven’t been met.

For international customers in particular — I would strongly advise caution before ordering. The lack of transparency, poor communication, and ongoing delays have made this a frustrating and unacceptable experience.

Nice collections

Recently bought an earring. Loved it

I would give them a negative rating if that were possible. My earrings broke well within the replacement and repair timeframe, yet it has now been four months and CaratLane has failed to either repair or replace them. First it was “because the app was down,” and now there are always new, irrelevant excuses.

Even after escalating the issue, they promised a pickup and replacement. It has been two weeks since that promise, and still no pickup has been scheduled. The lack of follow-through is unacceptable.

If you are purchasing because you trust the TATA name, don’t. Treat this as costume jewelry, because when something goes wrong, CaratLane does not stand behind its products, nor do they make any real effort to make the customer whole.

Extremely disappointed with the service, the accountability, and the complete disregard for customer experience.

HSR Caratlane branch is big time scammer .Horrible experience at the HSR store,Yesterday i visited this branch to purchase a solitaire ear ring whose price was mentioned as 74000 by the sales girl SOUNDARYA SHIVANNA after properly scanning the barcode and price in the system, so i asked her to keep it aside as i had to visit some other stores to see other options as well.I revisited the store today to buy this product today(as discussed with Soundarya yesterday),however while billing today she quoted the price as 1,10000.When i mentioned her that yesterday she quoted me less price for the same product she was totally clueless & made faces as i caught her red handed.After which she did little drama of checking the product weight ,checking in system etc & not letting me know anything despite me being waiting for so much time and asking her about the same.After asking repeatedly she came with a lie that product image didn’t show up in the system yesterday when she scanned it so she might have mistaken some other product price as this one??Seriously???Barcode for every product is different so how can this product barcode will show some other product price in system??Yesterday she checked the price twice in the system and confirmed me that is why i tried this as well.When I confronted all these to Soundarya she couldn’t defend but only said if you want to but this product you will have to pay 1,100000.I also mentioned that due to this product i did not purchase at other stores which was of lesser price .After doing such a scam she did not have a courtesy to apologise also.If your system works this way then either your company is fraud or your employees who just try to make fool of the customers & forcing customers to take gold schemes rather SCAMS.I have been a loyal customer since 3 years but now don’t trust these people anymore

They are very bad at service
I placed an order on 30th march worth 26k inr
They delayed the order and made the process a complete hassle
They automatically created an exchange order without delivering any product and placed a new order. Neither of the order was getting closed.

After reaching out to them on X,WhatsApp and call. They just gave a auto response with no resolution.

Now i have cancelled the order in the app, only god knows when will they refund

I will be filing a consumer complaint and issue a bank notice for refund.

Very disappointing experience with CaratLane.

I ordered a gold chain on 11 Feb 2026 along with a ring and pendant. The chain was delayed for more than a month and I kept receiving different explanations from customer support every time I called.

I finally cancelled the order on 15 March, but I have still not received the full refund. Part of the amount was paid via SafeGold (eGold) and part via UPI, and around ₹9,000–₹10,000 is still pending. I was promised the refund within 10 days, but it has been weeks and I am still waiting.

Customer care is now unreachable and calls remain on hold for hours. This is extremely frustrating and unprofessional.

Requesting CaratLane to please resolve this immediately and process my pending refund.

Shaaya is such a reputed brand but recently what I faced with them has compelled me to write this and make everyone aware. I made a purchase on 2nd of Feb 26 and the product was not delivered even after incessant follow ups and on 17th of Feb 26 I requested for an order cancellation and initiate the refund. Till today I have been chasing them and there’s no refund no update from anyone in the team. All their excuse is they recently went for a software update and that is causing all of this. Now if a company is going for a software update and it’s a faliure then that is not customers fault. As you all are aware Shaaya is an expensive brand and my money is tuck for more than almost 2 months now. The worst part is their customer care is so so shoddy and lousy that no one picks up the call and on chats they respond to you after 2-3 hours and then they will close the chat mentioning you are not available. Now no one has the time to sit in front of the phone for 2-3 hours and await for their response. Since I bought the product as a gift after cancelling the order I went to their Shantiniketan mall and bought the same product offline and was promised that they have raised and escalated this matter and o shall get my refund within in 10-15 days and today it’s been almost 2 months that my money is stuck. I am being cheated and harassed like anything by a brand of repute like this and to my dismay there is no proper escalation platform who will resolve this. O just wanted to bring into everyone’s notice that this is what is going on with Shaaya and just be very very vigilant and careful before placing any online orders as they have literally turned into frauds. If needed go to other brands which are very nice and have an effective support, as I know for Shaaya I ain’t the only person suffering like this while SHAAYA MANAGENT GOBBLE AND DIGESTING MY MONEY.

I bought a mangalsutra from Caratlane which I use rarely. It broke twice and I got it repaired. But today the mangalsutra broke again and fell somewhere when I went to another city. I just realised that I lost it. I don't know where to go and look for it. I just lost a precious jewellery. Who is answerable now?! It is so fragile that we can't even use it rarely leave alone regularly.

My sister has given order through online platform on 11th of Jan 2026 for a ring worth of 14245/- product name is infinity and beyond diamond ring. Order number P3B1DF70.
She has not received any product are the refund and there is no option for the cancellation on the app.
We have tried to contact the customer care the mobile number or toll free number is not working it is saying that customer service representatives are busy so thank you for your patience that kind of message.
I have mailed the problem to the complaint mail ID I have received information that we will look into that but there is no solution.
Idhar delivered the product or refund amount. Later got the tracking number from customer care through the WhatsApp In the tracking it is showing as it is dispatched when enquired in the Blue dart it is a they have confirmed through mail stating that it is autogenerated awb but the product is not been received.
This is so upsetting that is why I am giving one star for this company.
The issue has not been responded properly only getting protocol messages.
We are aware of something merging happening with the management level but it should not affect the customers.
This is not expected the company like caratlane.
All I need quick resolution for this
Hope we will get asap

Caratlane Pathankot surat and aakash both had done a great work in dealing

In November 2025, I took a bracelet from Caratlane Hightech City, got it customised, added more gold, upgraded the carat, and even the quality of the diamond. To my surprice within 2 months, one of the small diamonds fell off. I procrastinated in going to the store as it was far away, and within 1-2 months, even the bracelet broke into two halves.
Now I went to the Khajaguda store, which is near my house. The store says it will take min of 4-5 weeks to get it fixed!
Why 4-5 weeks for 10 mins job???
Please be careful while buying ornaments from Caratlan, as their quality is poor and even worse, their post-sale customer service!!!!