Just needed a extra plastic reservoir shipped as mine broke. It arrived 8 days later. 1 day for shipping, but 7 days to actually ship. The online system also says awaiting authorization, when it... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I got a response! i wasn't sure bc the support chat link wasnt working and the support phone number had a voice greeting that they were out of office when I was calling during the posted open hours.... Mehr ansehen
Issue: The heating element failed after 13 months on Pro oven. Once you speak to rep they are proficient , however, wait times to speak with customer support personnel were>30 minutes. Call back... Mehr ansehen
Customer service was excellent. My breville oven was damaged upon shipping. I took a couple of pictures and was told that it was beyond repair. Emails were sent with detailed instructions for drop... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Kontaktinformationen
19400 S Western Ave, 90501, Torrance, Vereinigte Staaten
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Gut
12'584 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Customer Service
You graciously and quickly responded to and rectified the issue with our device, with respect and understanding
11. Juli 2026
This is why I keep buying Breville!
The rubber gasket on the basket of my 12 cup Breville coffee maker was tired out after several years of use. I called Breville and was able to purchase a replacement.
It arrived on time. After a few uses (less than a week), the gasket split almost in two. I callled Breville service today and they are sending me another one at no charge.
This is what great companies do!
10. Juli 2026
Simple and easy replacement of product.
10. Juli 2026
We simply received a bad oven
We simply received a bad oven. The trays didn’t fit in. These ovens are great and we knew what to expect and it was just built wrong. The team did a simple video call and saw the problem and sent us a new one. Easy and responsive because we could actually talk to someone. Thanks for having a call center so you can talk with a human.
10. Juli 2026
Parfait si vous réussissez
En fait j'ai des problèmes avec le deuxième café que je fais couler sur ma Breville Barista Touch Empress. L'ajustement doit être fait à chaque fois pour le moulin surtout. Le choix d'un café double ou simple change considérablement la grosseur de la mouture. C'est difficile de réaliser un café parfait à tout coup. Mais quand vous réussissez il est délicieux, plein d'arôme et c'est une expérience unique en bouche. J'aime beaucoup l'Impress qui presse le café pour moi. La pression est toujours la même si qui enlève un soucis.
7. Juli 2026
Thanks guys for your quick professional…
Thanks guys for your quick professional response to my issue, it was very much appreciated.
10. Juli 2026
The Support level was awesome
The Support level was awesome. I got a new hot for my Breville but the lid on that is still defective where it does not open up when I push the button so I would prefer to maybe have a different pot and investment of $200. I’m trying to not happy.
9. Juli 2026
Friendly and knowledgeable customer…
Friendly and knowledgeable customer service.
Great help
9. Juli 2026
The customer care person sounded as…
The customer care person sounded as though there was a complete absence of personality . Her voice was a monotone and the call disconnected with highly suspect timing.
9. Juli 2026
Antwort von Breville
Your feedback is appreciated. We can see our agent experienced difficulties hearing you on the call, and once it disconnected they called back right away — unfortunately that went to voicemail. An email was also sent on June 17th asking you to call back when you were able. As no response was received since that time, the case was automatically closed by our system. We want to get things moving again for you and will be emailing you right away to reopen your case.
I submitted a request to setup the…
I submitted a request to setup the repair of my Touch expresso machine. I submitted it a few days before a 3 day weekend holiday, and they replied that it could take longer than usual to setup the service because of the holiday. I waited for the message to setup the return for repair but instead they emailed me to notify me that the request was closed. No reason why or any other information was given. I had to contact them again and they corrected the situation. I'm sending the unit for repairs. I truly appreciated it and understand that things will not always work out 100 % in this computerized society. Thanks...
9. Juli 2026
They helped me troubleshoot my Breville Barista
They helped me troubleshoot my Breville, determined there was a broken piece and mailed it out immediately. My Breville is back up and running! Excellent customer service, friendly with accurate solutions.
9. Juli 2026
The customer care team was excellent…
The customer care team was excellent when dealing with my replacement hand mixer! Thank you!
3. Juli 2026
Very lovely 😍 customer service
Very lovely 😍 customer service. And a quick turn around. Fab. Thank you
9. Juli 2026
No luck.…
They were only able to refer me to a repair 30 ks away. No idea on what it would cost to repair. No other service available in NSW. Apparently in qld has a much better customer service set up.
8. Juli 2026
Antwort von Breville
Your feedback is appreciated, and we understand how frustrating it can be when our authorized service centers are not as conveniently located as we would like. We are sorry for that inconvenience.
Excellent customer service skills and problem resolved
Excellent customer service skills and assistance from the customer service representative, Nudrat.
13. Juli 2026
Bewertung ohne vorherige Einladung
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