Bongo International Bewertungen 166

I ordered some shopping from Belgium to be delivered to the UK, approx 300 euros, when I received my stuff they only actually forwarded about 30 euros worth. I complained and was told that Bongo never even open the original packaging and they would not except the fact that my package was not even sent in it's original packaging. The company I purchased from was happy to refund if I showed a photo of the package in it's original packaging, again Bongo would not help. PLEASE DO NOT USE THIS COMPANY... It WILL cost you a fortune.

I have small light items that cost $17 to ship from coast to coast in the US now costing me $400 to ship from CA to Australia.Packed in to 2 large boxes I asked to have them put in to one to save on shipping and was told that it was not policy.
So obviously your policy is to extract as much cash from your customers as possible.
I have now deleted the items in my inventory and I am writing the experience off. So you can stick the items up any place you fancy.
I have also told the seller of my experience and told them that they are negligent in recommending BongoUs to their customers.
Good bye SCAMMERS

I have used BongoUS since 2007 and their services were great up until recently. I have forwarded items to the UK, China and Hong Kong, throughout these past 7 years I haven't had any major problems whatsoever.

Back in April, I purchased a snowboard bag and the cost to ship was outrageous - USD 230 (even more expensive than the bag itself). Of my past experiences with BongoUS, I found their shipping charges to be quite fair. The shipping fee for the bag was charged dimensionally, which I could understand, but as to how they managed to come up with USD 230, I really don't. I have shipped a wakeboard that was much bigger than this bag in dimension and still didn't cost as much!

I left it in my inventory until a friend of mine who was visiting the states to arrive so I could send it to him instead. Now, the cost to ship within the states was still pretty damn expensive - USD 130, but I had no choice. When I could finally send the bag out, it was missing from my inventory. I called and emailed, their representatives told me my bag had been purged because I stored it for too long! I was outraged because there wasn't any notification that the terms & conditions had changed. They claim that they sent emails notifying the changes in terms & conditions and that my item was about to be purged if not shipped. I have never received such thing but they insist that their system has records of these emails being sent. I have only received emails from BongoUS when items are being added into my inventory, if they have replies to my customer service enquiries or when items are being shipped (only sometimes). Fortunately, in this case, my bag was retrieved and I was able to ship it out.

A couple of days later, when I was ready to ship out some more inventory, I realised that some items were deleted from my inventory again. I didn't receive any prior notification regarding the purging of my items like they said I was supposed to. So I called again. At first, 2 items were found and the other 3 were missing. The next day, the 3 items (3 Blu-ray discs) that were missing was added back into my inventory, along with a new order (5 bracelets) that had just arrived at the warehouse. To be fair, I have to mention that I did not log this incoming purchase because I had forgotten to. I mistakenly thought this package was a duplicate from a previous order that was already in my inventory. But it wasn't the first time that I forgot to log an incoming purchase and their colleagues still managed to log the received items into my inventory without problems.

The next day, I received an email explaining that the 2 items (a Blu-ray disc and a pair of shorts) that were found first were purged already and they urged me to ship out my items ASAP. Naturally I was angry and disappointed, in a sense it was like stealing. I mean who knows where these items actually go when they are 'purged'. But honestly, there wasn't much I could do sitting a few thousand miles away. The Blu-ray disc and the shorts didn't cost much so I guess I can only say it was a lesson learned.

In light of recent incidents, the first thing I did this morning was log on to my BongoUS account to check whether my shipment had been processed. However, everything was back in my inventory, minus 5 bracelets (The new order that arrived 2 days ago). I checked my email, and their representative explained that my shipment could not be processed due to missing items - the bracelets. They said that they had refunded my shipping and the missing items costs, and was waiting for me to approve the shipment again...

I genuinely thought BongoUS was trustworthy up until now. How can I trust them when they keep purging things without telling their customers, and now things go missing even when they weren't supposed to be purged! They keep saying that notifications were sent out to on their system, and I keep telling them, NO - none were received! They also keep telling me that they have to 'check' with their IT department, but as usual, I have heard nothing back.

After reading other user reviews on BongoUS's poor packing skills, I am really worried about my latest shipment as it contains 7 coffee mugs. I have added insurance, but I just realised that upon cancelling my shipment due to the missing items, they changed the cost of all my items! For example, a jacket that costed USD 214 is changed to USD 40. Which means should anything happen to my goods in this shipment (touch wood) they most likely will not compensate the supposed cost of the items. Nonetheless...All shall reveal when I receive the shipment and I will definitely write a follow up review.

I have had great experiences with BongUS, but this breach of trust has damaged my confidence with BongoUS. I can't help but agree to most of the problems pointed out in other reviews, extremely poor communication, acting without consent and sometimes ridiculous shipping rates. With the majority of customers being international users, you would imagine communication being one of their top priorities. I wouldn't recommend their services anymore, they have proved to become more and more unreliable.

I have been using Bongo for a number of years, during which over US$5,000 of goods has passed through them, to be shipped to the middle east. Initially the service was very good, rates were reasonable, and customer service was effective in resolving issues. Over the last year however, the level of service has deteriorated dramatically, to the point where I believe that there are much more effective and affordable options available.

Today I noted that an item was missing from my inventory. It was very difficult to query Bongo, as they have removed the Customer Service chat app, and the e-mail is "No-Reply" forcing you to navigate through the Help Menu, and several levels of FAQ's which were not helpful. To their credit, once I had managed to raise the issue, I received a same day e-mail reply from them stating:

"STORAGE. Bongo will store packages free of charge for a period of [21] days from the date of delivery. After [21] days, Bongo will charge you a fee of $5 a day which will have to be paid prior to shipment to you. After [30] days in storage, Bongo reserves the right to sell, destroy or otherwise dispose of such packages without incurring any liability to you or any other party whatsoever."

Unbelievably, I did not receive any notification of the changed T&C's (I am a long standing member, and the storage time limit is a recent change). Neither did I receive any notification that I had exceeded my free storage time, of the incurred charges, or of the purging of my item from their inventory!

When I tried to reply to the Customer Service e-mail, it bounced, as it is a "No-Reply" address. Following this I called them, and when I eventually managed to speak to an agent, although he was very polite, he was unable to resolve my issue (it remains open, whilst they check the inventory). Not withstanding the resolution of the issue (whether or not they find the missing item) I find the following unacceptable:
(1) Communication with the Customer Service is very difficult, frustrating and time consuming. To get any meaningful information requires a phone call. It is inexplicable that the chat and e-mail channels have been eliminated.
(2) That the storage time limit is not communicated, and that no warning is given before items are purged from the inventory.
(3) That the storage time itself is limited to 21days. I use the service to consolidate numerous shipments, and it often takes over a month for all the shipments to come in, before being forwarded to final destination. If items are purged before this, the service is useless to me.
(4) The cost is now at a level where it is cheaper to ship directly by UPS, DHL or FEDEX.

Their only current redeeming quality is that shipments are quick, but to be honest the shipping is handled by the courier company, not Bongo itself.

It is a great shame that a once useful service is now reduced to being redundant on so many different levels. Once my next shipment has been processed, I will cancel my membership, and find a more effective alternative - there are many.

Marco

It is one of my greatest regrets that I entrusted Bongo International. The items I hoped to process are rare and unusual.

• Do not use Bongo International for any special items.
• Do not use Bongo International for any heavy items.
• Do not use Bongo International for any items that require a fraction of a brain to pack properly.

Bongous.com does not know how to pack items properly and does not care. It's just a money making scam consolidating freight, not a proper service to customers. They do not care how they pack, and they will scalp you even more with their get out clause "terms and conditions".

Bongo International's negligent packers unpacked $550 worth of perfectly well packed and undamaged 'like new' products ... and then insufficiently re-packed them in a box only 2/3 filled, leaving them loose to bounce about and damage each other.

Perfectly good, rare items wasted ... and all the time, energy and waiting to find them; and now replace them.

In addition, Bongous.com then refused to compensate for the value of items ... wait for it ... because *their* own staff filled in the postage values as the actual values as per their policy it seems.

They did it, not me ... and yet I have to lose or pay for their mistake after I paid for insurance.

They say I will get ZERO of my items worth, and only the shipping charge refunded.

In addition,

a) Bongo International then tells you that they are going to compensate you for "all your shipping costs" ... but it is a lie.

They do not include the box charge, fuel surcharge, any duty or tax you prepay etc etc.

You - not they - end having to pay tax and duty on worthless junk because of *their negligent packers removing adequate packing and replacing it with almost none.

You will actually *lose* money on the refund. I did. I was offer a shipping refund *less* than I paid them ... because they ruined my items.

Bongous.com' negligent and I have to say idiotic packers even separated three items which were taped together for safety and to protect them ... and then LEFT THEM LOOSE IN THE BOX!!! Their thin bubblewrap burst leaving the items unprotected against knocks. Items too heavy to be just bubblewrapped.

(* BTW, why isn't the "fuel surcharge" just part of the shipping cost anyway like any other company? Another profit for them they don't refund?)

b) Bongous.com then wants to compensate you with a Dollar cheque by post ... which one cannot cash overseas ... despite know their customer are all overseas and causing at least two weeks of delays.

If I ask my bank to do so, they have high charges to do so ... which will again lose me more money.

It's a hateful disaster that is entirely their fault. I had about 20kg of bike parts and they packed it like it was a t-shirt pair trainers of something.

Warning: Bongo International ... Do not use. Not a professional courier service. Not a professional packing service. Negligent packers protected by tricky terms and conditions which will lose you money.
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Update

When a serious problem arises, Bongo International customer service will refuse to direct contact details and then ignore you.

In my case, they admitted that their packing agents erroneously filling in product values putting in only the US shipping costs, not the actual product value.

Then, they refuse to refund the product value despite their policy being to refund "fair market value".

All they offered was to refund my US shipping costs and nothing at all for the 20kgs worth of 'like new' damaged goods.

I provided then with evidence of what I paid and they still refused telling me their decision was final and they would not discuss the matter further.

They admitted that their staff filled in the details wrong, but they would still not compensate anything for the damaged goods.

ZERO.

NB

I approached "Better Business Bureau", whose membership Bongo International advertises, about this issue and Bongo International are now lying outright to them. They claimed in writing that they asked me to call them or offer to call me and lied that I never.

The truth is I asked them 16 times to speak to them and they refused time and time again to give me a telephone number and contact details, even to serve legal papers.

I made an order in Europe for shipment to Hong Kong, and still have not received my package. Key issues I have faced are:

1) Actual shipment cost was almost double their online shipment cost estimator.

2) Customer service is very difficult to contact (nobody picks up the phone and they use a no-reply e-mail address).

3) Very non-customer friendly payment verification procedures that involve you having to ring up your credit card provider multiple times to verify payment amounts.

Would avoid using this service at all cost.

I just received my crate from BongoUs. I recommend using this service. Especially if you live in
Canada, and want to order US stuff. I found that I could not email them, but phoned them
gave him (by the way...very polite) my order number and he then took the time to explain
how they work ... duh for me. It was expensive ... taxes, duty, delivery, BUT it was worth every
penny. Only took less than 3 days to ship from Florida to my door!

Bongo's email address of support@bongous.com, which is advertised as its contact email address, is a no reply email address. It used to work, but now , when you emila support@bongous.com, you receive this response:-

Hello from Bongo International,

We're sorry. You have sent an email to a no-reply address that can't accept incoming e-mail. This automated response will direct you to the right place at Bongous.com to answer your questions

For answers to questions, please:
Step 1: Visit BongoUs.com
Step 2: Once there, please login to your account
Step 3: Click on the Help icon in the left hand portion of the page
We hope our online resources meet all your needs
Kind Regards,
Bongo International
Bongous.com

When you visit the help page, you just go round in circles with FAQ's but there is no way to contact Bongo with any specific questions. Please advise Bongo that they are not playing fair.

This is my one and only in a lifetime experience with Bongo International: two days ago, I had ordered the Bama Diablosport InTune for Mustangs 11-14 GT, 12-13 Boss for USD 399.99 on americanmuscle.com. Or so I thought, because when I got the ordering confirmation by Bongo International (you get transferred to their site after changing the shipping destination on the American Muscle website from "USA/Canada" to "worldwide"), I realized that my order had been changed from "11-14 GT, 12-13 Boss" (I have the 11 GT Premium) to "96-14 All" which I had definitely not ordered cause why would I need 96-14 for USD 419.99 if 11-14 GT fits better and costs only USD 399.99, right? (Let me make it clear: after getting the confirmation order and realizing the alteration, I have run through the ordering process on the American Muscle website once again just to verify that I hadn’t made any mistake. I hadn't!).
But that's only where the fun begins: I have checked my credit card online and it has been debited by Bongo with 469.70 Swiss Francs by Bongo. Now, CHF 469.70 is equivalent to about USD 534.00 which means that in addition to the purchase price of USD 419.99, Bongo charge me with USD 114.00 for handling/shipping which of course is close to fraud (you don't wanna know the their cross rates if I had ordered from Germany...). But on top of that, they do not give any explanation on their website with regard to their so-called cross rates and of course you cannot even write an email to them to complain. Furthermore I have no idea whatsoever regarding my shipping progress since I cannot find these data anywhere in my newly opened Bongo account. When I tried to inquire about all the above by email on their website, Bongo of course played the dead man...
This said, it goes without saying that this is the last time I have EVER tried to order something from American Muscle as long as they do not ship directly to Switzerland let alone co-operate with Bongo International. Fortunately, if Bongo will not deliver my item until the 18 March 2014 as announced in their confirmation email along with not providing any information, I can at least have my payment credited back to my credit card and then Bongo will have to sort it out.
I cannot blame American muscle because they obviously are primarily focussed on the US market but I will have to inform my fellow Swiss Mustang Enthusiasts about my experience to prevent them from stepping into the Bongo trap as well...

Avoid them at all cost. Terrible customer service. My item reached their warehouse and remained there for 7 days. When I finally dug out their phone number I was told a credit card verification was pending!! Anyway, managed to clear that up on the call and was promised refund by Jason- Manager, Customer Services. He promised that they use Fedex/UPS and I would get my parcel within 4 days. Come another week, my parcel was still in the US! Finally, 4 hours of ISD & 2 terribly rude agents later (Alex, Mike) I found out they have used a DEFERRED service with a local carrier who takes about 15 days.
But they said they couldn't find my parcel on the system and I would have to wait for them to investigate.
Frustrated, I called the carrier, who were much more cooperative, and assured me that my parcel was in their warehouse but would take a fortnight to reach UK.
I am going to raise a chargeback on the amount Bongo charged me for 4 day posting. Am not going to bother with asking for a refund as the agents are forever lying and don't do what they say to you.
Will also write on twitter and Facebook about their appalling behaviour and SLA breach.
Disgusted.

I ordered a case and got it shipped to Bongo. I got quoted for USD150 which was a shocker to me, I've shipped via other forwarding service but I wanted to try Bongo because I wanted to see if there were cheaper forwarders out there. After my initial shock, I decided to just have it shipped over because there wasn't really anything else I could do. After the parcel reached me, I got so pissed off. The parcel wasn't big at all, I took the dimensions and input it into the shipping calculator. The quote was USD78. I took away the duty, insurance and everything else so I knew immediately I was overcharged. I tried to contact customer service but they copied and pasted some stupid answer. Best thing ? Each time you want to reply to them, you have to go and find the hidden customer service link in their website. WHY ?? Is too many people unhappy with your service ? I really regretted using BONGO. DON GO BONGO

Before I placed my order with Kmart.com, I used Bongo's shipping rate estimator to check their prices against myamericanshopper.com. Bongo gave me a shipping estimate of USD63, whereas myamericanshopper was AUD102. The goods themselves only cost about USD67. So I signed up for Bongo and placed my order with Kmart. Once the goods arrived at Bongo I went to process them and found the actual price for shipping was now nearly USD300.

I have tried to contact them to discuss the shipping cost. I received one email response which explained in general terms how shipping costs are arrived at. I emailed again to ask them to look at my particular order and tell me if they could ship it using USPS instead of FedEx. No reply. I tried to phone them but they don't answer. I am on hold right now as I type this, and have been for well over an hour. How long is it reasonable to expect someone to stay on hold on an international call?

At this point it will be cheaper for me to abandon the goods at Bongo, buy for the goods again and send them through myamericanshopper.com. Is this the whole point? Do they deliberately charge outrageous prices and then have some kind of trade in abandoned goods? I don't know. I can't imagine anyone paying 5 times the value of the goods just for the shipping.

Very disappointed and feel like I've been scammed.

They are complete liars or don't know what they are doing. The website says "Any order (shipment) received by 4pm EST by our facility ships out (for forwarding) the same day." Mine arrived at a facility in the morning, and they failed to ship that day because they needed to verify payment. When I contacted customer service, they said they do this for all customers. Well then, write that on the website so I know it wouldn't ship the same day!!! After I verified the payment thing, they said it would ship the next day. Again it didn't. I had to nag them again to remind to ship. They also said "3 days" when I asked how long forwarding to Canada takes. They also said "by Fedex." That was another BS because they ended up using a weird carrier instead and then they took 1.5 week instead to prepare & forward. Oh they also gave me a tracking number which didn't work on their tracking page for the first few days and I had to nag them twice to give me a different link to track. On top of that they were stingy enough to give me a 20 percent refund (a few bucks) for all this.

I have ordered things through Bongo before, and it worked well, was a bit pricy, but not too bad. My husband just ordered some tennis shoes, but the shipping quote to NZ is 150% more than the cost of the shoes, so rather than send them to us in NZ, I decided to send them to a cousin in the US - surely that had to be cheaper than the $150US quoted to ship to NZ? That's when the problems started. Initially when I entered the delivery details, I de-selected the insurance and duty option (surely there was no duty to send something within the same State), then when I had filled in all the information and credit card details I came to the final screen confirming my order - and found the site had added back both the insurance and duty. I couldn't remove it, and had to start again. After the same thing happening again and again, I tried to find some contact details, but couldn't - so I took a punt and replied to their email which had notified me of the items being ready to ship. Nothing (unsurprisingly). I subsequently went back on line again, and logged in, when I tried to enter the CA address, this time the site wouldn't accept the address at all, it said that there was a problem with the delivery address, but I have no idea what the problem is. I re-looked for some help/contact details, there is no email option, but there is a telephone number. I have tried calling (international call) and their customer service line is busy, you can't hold, they just tell you to ring back, and cut you off. I'm not sure how many phone calls it is worth making. My inclination is just to ditch the shoes - but I can't even contact them and tell them to throw them in the bin! They really need to sort out an acceptable method of contacting them, other on-line companies manage - this is ridiculous.

I have used Bongo for over five years. I am an Australian, living in the UK and like the flexibility of buying in the US and shipping internationally. It is also useful having a physical address for my US accounts etc.

I think the monthly fee is reasonable. The shipping costs are not cheap, but again are reasonable. The website is simple and efficient. I have shipped goods from the US to the UK and Australia and from the EU to Australia. I have never experienced a problem.

I have had a very positive experience and would recommend.

Be carefull!!!

I didnt see at first, but there NO WAY OF CONTACTING THEM. On their webpage, where is written contact you can click all you want, but it will only show you the frequently asked questions, you cannot get an email or phone number.

on friday I had received 4 parcels so I went on "Ship all" and shipped them to me. Surprise!! They only shipped 2 parcels, and now probably I will have to pay again to ship the other two. I tried facebook and Twitter to see if they answer me, hopefully before the order is shipped and all products can be included on it

Also, they give you an option to post your order on facebook and get a discount, but they post it with all the pictures from your order!

Bongo International online payment is not to be trusted and dates for delivery are totally inaccurate.

On the 12 Nov 2013 I ordered parts for my car from Auto Parts Warehouse. The items I purchased were showing in stock and the payment was directed to Bongo International. I placed my payment details online but there was no confirmation number given, instead the screen went blank but the cart was still showing the items to be ordered. I contacted Auto parts warehouse who confirmed that the payment could not have been processed since the items were in the cart. They recommended it that I made the payment again. I did this at least 5 times to no avail. Later on that day, I received a confirmation from Bongo that the goods are ordered and was given a tracking number. Upon checking my bank account, I discovered that two payments were taken by Bongo with possible other payments not yet processed. This crippled my account. I contacted Auto parts on numerous occasions by online chat and on the phone as well as Bongo Int who confirmed that the refund will be issued.. To date no refund was issued.

I did however succeed in getting confirmation in writing from Auto parts who confirmed however that the goods were dispatched on 14th Nov and Bongo tracking showed delivery on 22nd Nov. They also confirmed this by phone. I therefore arranged for my holiday for the first week of Dec based on the information I was given. On the 22nd my order did not get delivered. I contacted Bongo who stated that one of the parts was only dispatched to them that same day and subsequently nothing was sent by them since the order was not complete. Given the cost of the shipment, I did not see why they have not delivered what they had under separate parcel. After all they charged enough for the order. Bongo INT would not confirm the date for the delivery but estimated this to be 3 or 4th Dec. This was a disaster for me as I am not likely to travel with my car which was already booked on a ferry which could not be cancelled. . I contacted Auto parts about the dispatch date they had given and they still insisted that the parts were dispatched on the 14th, I have kept evidence of this in wrting. They insisted they are meeting the 12 to 14 days deadline to which I had no knowledge of. They claimed the goods were dispatched on the 14th even though Fedex showed that one the parts did not get dispatched until 21st which clearly indicated that the parts were never in stock. They refuse to acknowledge the problem I have with my holiday booking being cancelled and costs incurred due to late arrival of the parts and put the end of my communication with them. Again I have evidence in writing as this was an online chat which I copied.

Bongo deny responsibility and blame Auto parts for the delay which clearly showed that the parts was dispatched late. Bongo International also lied about the day of delivery or at least gave misleading information about the day of delivery which they maintained all a long that will it the 22nd and never at any confirmed that there will be delay, until I contacted them and questioned the whereabouts of the parcel. . Neither Bongo International nor Auto pars warehouse would face up to their responsibilities and take seriously customer complaints. They care little about my costs and disturbed holiday plans. They denied all responsibilities and blamed each other for the delays They have not commitment leaving me with major problems and financially out of pocket apart from crippling my bank account.

I advise everyone AVOID BONGO INTERNATIONAL and AUTO PARTS WAREHOUSE These companies cannot be relied upon if you have deadlines. They have zero communication skills and they never respond to you and you run a risk of incurring a huge phone bill whilst trying to resolve the problems with them to no avail.

BOYCOTT BONGO INTERNATIONAL AND AUTO PARTS WAREHOUSE

Bongo's customer service rep (Jason) went above and beyond to manage a complex set of logistics issues around exporting a rare document to Europe on an expedited basis. For every road block that popped up--corralling online partners to process the purchase quickly, getting various people who were on their day off to help, tracking down signatures for import documents--he stayed on top of the job. Would I use Bongo again? Definitely. Do I recommend them to handle international shipments--even ridiculous ones for very expensive matters that come up at the last minute before the weekend? Absolutely. And you should to.

Hi, I am from Angola and had been using MyUS.com mail forwarding service for quite a long time, then I saw this ad on the internet about Bongo with really attractive pricing so I thought I'd give it a try and I'll describe below what I've found:
1-They only use FedEx Economy to ship your items to Angola! If your items value is over $350, FedEx in Angola charges you an amount to clear customs, you end up paying a lot more than you expected!!
2-Bongo charges fuel recharge, box processing fees and whatever more so that attractive low postage fee you saw on the ad is bullshit because you end up paying as much or more than what the competition would charge.
3- Bongo says they have a free consolidation service which is true but they consolidate the packages after charging you for each individual package. You don't save any money on consolidation with that method and their free consolidation is useless!!
4- Bongo only gives you 20 days of free storage after that they charge you $5 per day per package!!!!!!
5- This was the worst experience I've had with a mail forwarding company!
6- You're better off with their competition!

J'ai acheté des vetements aux Etats unis et ai utilisé les services de bongo pour la livraison de mes achats, j'ai eu à payer des frais à hauteur de 200€ à Bongo puis Fedex m'a également demandé 200€ de frais de douanes. Lorsque j'ai contacté Fedex ils m'ont indiqué que BONGO n'avait pas fait le nécessaire et j'ai contacté bongo et je n'ai toujours pas de réponse, j'aimerai savoir à quoi correspondent les frais que j'ai eu à régler à Bongo !!!! si c'est 200€ de livraison je trouve cela très élevé pour un manteau !!! je suis déçue et attends une réponse !