Good Food Bewertungen 

BBC Good Food has been appalling. I would have expected better.

I signed up for the magazines with the promise of a saute pan in August 2025. After chasing almost a dozen times, it finally arrived in April/May 2026.

I was notified that I had won an air fryer & that it would arrive at the end of March....it didn't. I chased again & a slow cooker arrived along with the above saute pan. I called to get this sorted in May & was told that they would be in touch to organise sending the correct item & collect the incorrect one....I'm still waiting.

The customer service isdreadful & I am sorely tempted to cancel my subscription.

I signed up for the free sauté pan offer in January 2026 and to this day, I haven’t received the item.

I contacted customer service as I was told it would arrive within 6 weeks, and when that 6 weeks passed, I was told I would be sent a replacement and surprise surprise, nothing has turned up.

I did get a refund quickly after I contacted customer service to let them know my dissatisfaction, and to tell them I don’t believe I was ever going to receive the pan.

It feels like a scam to get you to sign up to get a ‘free item’ which never appears and they’re hoping people can’t be bothered to chase them when it doesn’t arrive.

Absolutely awful company, I hope others don’t fall prey to this scam as well.

I like the app, I have lots of saved recipes. The problem is their customer service is absolutely shocking. The app is on my I pad, when I try to open it on my I phone I can’t as the reference numbers against my subscription don't seem to match. Have emailed several times but they are next to useless and if you are lucky enough to get a reply, what they tell you to do is nonsense. I will not subscribe anymore through Apple next time, maybe just with an email address, perhaps I can get it on both gadgets next time.

Don't sign up for the free pan offer you won't get it. Signed up for a year for £45 + a free gift pan, after 4 months,end of April and no end of emails eventually managed to get a refund. Absolutely rubbish customer service.

Extrordinarily poor. I got a subscription that I can not log into, and I cant find a email account to get my money back.

Wouldn't even give it one star but unable to rate as zero stars. Take weeks to answer give completely obscure answers or tell you there's an issue with no time resolution. Worst service I've ever experienced in 54 years. Clearly an overseas customer "service". Avoid and do not purchase a subscription

Absolute scam. Advertised subscription price isn't the real price. Charged five times the advertised price. Wouldn't refund - said I had to go through Apple pay for refund. Avoid at all costs.

Ordered some hot cross buns, due to arrive on Good Friday. As I received no confirmation of courier or delivery time I messaged them, only to be told that it should have been listed as collection from London, not delivery. They offered a full refund, but it's now too late to source a suitable replacement with the right ingredients (only bought them as they were suitable for all the family)

I find the recipes great, but yes, the customer service is shocking. I do like getting their magazine the biggest disappointment is the Christmas and Easter additions diluting it as much as possible- there is a burger on the front for Easter edition what is going on?

I still use the GF website from time to time as I have always liked the recipes and find the site useful. I notice that there is now a nag prompting users to download the app. I stopped using the app when the app became unusable some years ago, so I am disappointed to find that the BBC have not sorted this out. What is it going to take BBC? Look at all these poor reviews! Can I suggest changing the app provider?

This was supposed to be a Christmas present but all information kept bouncing back to my address. I emailed and called several times and eventually requested a refund so I could start again.
4 phone calls later and several follow up emails I still haven’t received my money.
Escalation team is meaningless.

They claim to send an email making subscribers aware that their subscription renewal is due.
They didn't.
They've renewed the subscription.
And now don't answer emails about it.
Avoid

Haven't been able to access my subscription which was taken out in November 2026. I have been in contact on numerous occasions but it has still not been sorted out. Getting hold of anyone in customer services is a nightmare. I would avoid at all costs.

I'm not paying or giving my details to access the recipes, as someone else has said I have paid for a licence

Awful website with good recipes. Trying to browse for recipes but adds popping up every two seconds. The mobile website has a cheap nasty feel to it.

This magazine is being let down by Immediate Media who handles the subscription offer. Having tried several times to access the subscription deal advertised in this month's issue, I kept getting a 'try again later' message. Eventually I seem to have subscribed but then realized I'd been charged twice. A phone call (indian call centre so not easy to hear what's being said) initiated a refund and gave me my subscription number as I hadn't had a confirmation email. I've since been charged again so a second call where the handler hung up on me as I questioned what was going on and his comment that confirmation emails take a while to come through. Other communication via the Good Food website or their Facebook page have been ignored. The website says it has live chat, it hasn't. The link to the subscription help site in the magazine doesn't work. I'm very tempted to cancel and just take the hit buying it in the shops. Do disappointing and frustrating at the lack of any customer service.

I bought a subscription for Good Food magazine back in November 2025 because of the promised free gift of a slow cooker.
Despite my many contacts with this magazines’ useless Customer Service and the promises it will be despatched, I haven’t received the slow cooker yet.
I’m going to my bank because I have not received the promised item.

Pay enough to the BBC for biased content through a TV license used to love the good food aspect not paying disgusting rip off.

Was gifted a print and digital subscription in November which I've been unable to activate. Have spent significant time trying to resolve by email and phone but unsuccessful. Tried email with a formal complaint but they have still not addressed the issue.

Misleading offer & poor customer service.
I subscribed to BBC Good Food on 5th November 2025 after being offered a free slow cooker, which was advertised as arriving within 4–6 weeks. That timeframe has passed and I still haven’t received it.
I’ve contacted customer services repeatedly by email (6th, 11th, 23rd and 29th December) and phone (16th and 31st December), but have been given conflicting information and no resolution. When I asked to raise a complaint, I was told there is no complaints department, which is unacceptable for a UK subscription service. I have since been forced to submit a formal written complaint just to try to get this addressed.
To make matters worse, my first magazine issue was also delayed. It was promised for 3rd December but didn’t arrive until 27th December, meaning I waited around three extra weeks for my first issue.
Overall, this has been a very disappointing experience with poor communication and unfulfilled promotional promises. I would strongly caution others about subscribing based on “free gift” offers.

UPDATE– still unresolved, contact details failing
Following my original review, Immediate Media responded to say the issue had been “escalated” and apologised for the delays. However, when I attempted to reply, the email address provided was invalid. I then tried the same email addresses that previously worked, and those are now also returning “address not found” messages.
This means I currently have no working email contact to respond in writing, despite having an unresolved complaint, a formal complaint already submitted, and a letter before action issued.
The promised free slow cooker has still not been supplied, and the matter remains unresolved. Being unable to contact a subscription company in writing while a dispute is ongoing is extremely concerning.
I will now be proceeding via my bank and consumer protection routes. I would strongly caution others about relying on promotional offers or expecting effective customer service.

UPDATE 18/02/2026
Final Update: Resolved via Chargeback

After several months of chasing, unreturned emails (including server delivery failures), and being told a refund had been processed when it had not, I had no option but to escalate this through my payment provider.
The issue related to a £49.99 BBC Good Food subscription which included a promotional slow cooker that was never supplied. I was later informed that a refund had supposedly been processed on 6 February, however no refund was ever received.
Following a formal chargeback investigation, the claim has now been resolved in my favour.
It is disappointing that this required formal financial dispute action rather than being resolved directly and transparently. Consumers should not have to go through this level of escalation to receive what they are entitled to.
I hope the company improves its communication and refund handling processes going forward.