Call centre in South Africais worse than useless! There is never a manager available, NEVER. They promise a call back from a manager. Never happens. NEVER. DELIVERY OF ISSUES Have arrived in ti... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My mum brought me up on RT and they still deliver Our world’s Latest challenge is that there are so many TV channels on which to capture all the program details - occasionally there are mistakes... Mehr ansehen
Unternehmen hat geantwortet
Great value subscription for paper copy of Radio Times. First copy arrived within two weeks. So far excellent service and can recommend if you are looking for this service.
Unternehmen hat geantwortet
Week after week it doesn’t arrive. The call centre add a week to your subscription and I pay full price for their repeated failures. And this has gone on for months. Regardless of which company is res... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com
Kontaktinformationen
Vineyard House, 44 Brook Green, W6 7BT, London, Vereinigtes Königreich
- 0207 150 5800
- feedback@radiotimes.com
- www.radiotimes.com
2.4
Mangelhaft
259 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
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Pathetic service
Week after week it doesn’t arrive. The call centre add a week to your subscription and I pay full price for their repeated failures. And this has gone on for months. Regardless of which company is responsible Radio Times employ them and it is their job to get the problem solved or pay for the copy I have to buy!
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for taking the time to leave a review. We completely understand how frustrating it is to pay for a subscription and then have to buy a copy in the shops because it hasn't arrived on time.
Your magazine is printed and dispatched on schedule each week, but the final delivery is carried out by Royal Mail. While we continue to raise ongoing delivery issues with our distribution partners, there are limits to what we can do once copies enter the postal network. Unfortunately, using a courier service for every subscriber simply isn't financially viable, despite us recognising that it would offer a more reliable service. We appreciate that's frustrating for you, and it's equally frustrating for us.
When deliveries do go wrong, we can replace missing copies, extend subscriptions or apply credits where appropriate, but we know that doesn't make up for not having your magazine when you expect it.
We'd really like the opportunity to investigate your deliveries further. Please contact us feedback@radiotimes.com to see if there is anything else we can do.
Call centre in South Africa is useless
Call centre in South Africais worse than useless! There is never a manager available, NEVER. They promise a call back from a manager. Never happens. NEVER.
DELIVERY OF ISSUES
Have arrived in time approximately 5 times some December 2025.USELESS
They will only allow you to report a missing issue on Friday leaving you to find somewhere that still has one within 24 hours.USELESS
It’s always someone else’s fault/responsibility not Radio Times’ .
Get the call centre back to the UK and half the staff might achieve twice the work.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for taking the time to leave a review. We're sorry to hear how frustrated you've become, particularly as it sounds like this has been an ongoing experience.
We understand how disappointing it is when your magazine doesn't arrive on time. While our customer service team can arrange replacements, extend subscriptions, apply credits where appropriate and ensure you have access to the digital edition, they unfortunately have very little control over the postal network itself. The location of the call centre doesn't change the options available to resolve delivery issues, although we appreciate that you expect a better experience when you contact us.
We ask subscribers to wait until Friday before reporting a missing issue because, in many cases, delayed copies are still delivered later in the week. If we automatically dispatched replacements earlier, many readers would end up receiving duplicate copies unnecessarily.
To help while postal delays continue, we send subscribers a weekly link to the digital edition, and print subscribers also have free access to the Radio Times Magazine app so you can read the magazine while waiting for your printed copy.
We remain in regular contact with our mailing and delivery partners to highlight areas where delays are occurring and to press for improvements, as we know this is affecting too many subscribers.
We've asked for your subscription details, we'd be happy to look into your account personally and see if there's anything further we can do to help.
We enjoy radio times and there some…
We enjoy radio times and there some interesting articles
23. Juli 2026
Antwort von RADIO TIMES
Thank you for your review and we are pleased to hear it. Long may it continue.
No problems.
23. Juli 2026
Antwort von RADIO TIMES
Thank you for taking the time and we are pleased to hear that.
The process of renewing my radio times…
The process of renewing my radio times membership was straightforward and satisfactory.
1. Juni 2026
Antwort von RADIO TIMES
Thank you for taking the time to write your review and pleased to hear that.
RT gives all the requisite info
RT gives a ll the info required about public realm tv and all the alternatives in great detail with some interesting articles to go with the info.
22. Juli 2026
Antwort von RADIO TIMES
Thank you for your kind comments.
Antwort von RADIO TIMES
Pleased we made it in the end too and sorry if there were any hiccups on the way and hope all is satisfactory now.
Antwort von RADIO TIMES
Thank you for your review. It makes all our work worthwhile.
A wide ranging resource…
Their particular combination of film recommendations and in depth articles, alongside wide ranging listings covering live TV, streaming and radio surely make RT unique! A must read every week.
22. Juli 2026
Antwort von RADIO TIMES
Thank you for your review. We are so pleased to hear that.
I like the magazine!
22. Juli 2026
Antwort von RADIO TIMES
Thank you for your email, So pleased to hear that and we are so glad you do!
Loving the app
Downloaded the app the other day and loving it. Subscribed the the free trial so just testing it out, but so far so good.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Great - and there are lots more features always being added. We have added a new Film Finder feature so whatever you are feeling, you can find a film to suit your mood.
Antwort von RADIO TIMES
Thank you for your review and pleased to hear that.
Antwort von RADIO TIMES
Thank you for your review and pleased it has all gone well.
Great value and service
Great value subscription for paper copy of Radio Times. First copy arrived within two weeks. So far excellent service and can recommend if you are looking for this service.
22. Juli 2026
Antwort von RADIO TIMES
Thank you for your review and enjoy your copies and don't forget your subscription also includes free access to our What to Watch app.
Two weeks of NON DELIVERY of my RT
22. Juli 2026
Antwort von RADIO TIMES
Thank you for your feedback, and we're very sorry to hear that you've missed two consecutive issues of your Radio Times.
That certainly isn't the service we want to provide. If you haven't already done so, please contact our Subscription Support team via www.radiotimes.com/contact-us with your subscription details. We'll be happy to investigate what has happened, arrange a replacement where appropriate, and ensure your account is credited or extended so you receive all the issues you've paid for.
We apologise for the inconvenience and hope we'll have the opportunity to put things right.
Failed delivery
This week, the Radio Times did not arrive in the post. Probably more the fault of Royal mail than anyone else, but it makes the subscription pointless
22. Juli 2026
Antwort von RADIO TIMES
Thank you for taking the time to leave a review. We're sorry that this week's issue didn't arrive in time.
We completely understand why that would make a subscription feel less worthwhile, especially for a magazine that's intended to be with you before the week's listings begin. While delays can occur within the postal network, we know that's little consolation when your copy doesn't arrive.
There is a digital version of the magazine which is available and there is also access to the What to Watch app which is part of your subscription.
But please do get in touch with our Subscription Support team via www.radiotimes.com/contact-us. We'll be happy to look into ways we can make sure you receive the issues you've paid for such as extending your subscription or sending a replacement.
Very efficient
5. Juli 2026
Antwort von RADIO TIMES
Thank you for your review. We are very pleased to hear that and thank you for taking the time to let us know.
I've always enjoyed the information and…
I've always enjoyed the information and read it as a magazine. The fact you have diversified to include the streaming service is good for others. I don't stream.
22. Juli 2026
Antwort von RADIO TIMES
Thank you for your review. We are pleased you enjoy the information and that you read it as a magazine. It's good to know too that the Streaming guide will be useful if you ever take the plunge.
RT no longer interested in timeous …
RT no longer interested in timeous delivery.
No 29 11-17 July arrived today.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for your review. We're very sorry to hear that your 11–17 July issue arrived so late.
Timely delivery is extremely important to us, and we know that a TV and radio listings magazine is at its most useful before the week begins. While we dispatch subscriber copies as early as possible, the final stage of delivery is handled by the postal network and, unfortunately, isn't always within our control.
If your copy doesn't arrive in time, please contact our Subscription Support team via www.radiotimes.com/contact-us. We can provide access to the digital edition, arrange a replacement copy where appropriate, and ensure your subscription is credited or extended so you receive the full value of the service you've paid for.
We appreciate your feedback and are sorry for the disappointment this delay has caused.
Reliable delivery by post
Reliable delivery by post. No newsagents deliver here now so delighted to be able to continue my years of Radio Yimes
20. Juli 2026
Antwort von RADIO TIMES
Delighted to hear that and long may it continue.
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