Call centre in South Africais worse than useless! There is never a manager available, NEVER. They promise a call back from a manager. Never happens. NEVER. DELIVERY OF ISSUES Have arrived in ti... Mehr ansehen
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Das sagen Bewerter
My mum brought me up on RT and they still deliver Our world’s Latest challenge is that there are so many TV channels on which to capture all the program details - occasionally there are mistakes... Mehr ansehen
Unternehmen hat geantwortet
Great value subscription for paper copy of Radio Times. First copy arrived within two weeks. So far excellent service and can recommend if you are looking for this service.
Unternehmen hat geantwortet
Week after week it doesn’t arrive. The call centre add a week to your subscription and I pay full price for their repeated failures. And this has gone on for months. Regardless of which company is res... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com
Kontaktinformationen
Vineyard House, 44 Brook Green, W6 7BT, London, Vereinigtes Königreich
- 0207 150 5800
- feedback@radiotimes.com
- www.radiotimes.com
2.4
Mangelhaft
259 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
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Our radio times almost always arrives…
Our radio times almost always arrives in the middle of the week it is covering so only 3 days of use.
15. Juli 2026
Antwort von RADIO TIMES
I am sorry to hear that. We do our best to get deliveries to France within the tight deadlines that we have and Overseas copies are the first to be despatched. Always let us know if copies do not turn up.
Love Radio Times but the subscription…
Love Radio Times but the subscription was too high. Glad I found this deal for £10 for 10 issues.
15. Juli 2026
Antwort von RADIO TIMES
thank you we do a range of offers and this is the best one if you are starting out discovering Radio Times. Enjoy.
Subscription information missing
Repeatedly failed to link my existing (buysubsciptions.com) subscription. New subscription apparently linked after logging out and back in, but shows blank delivery address (although issues are now being delivered), nothing about end date or subscription reference number, and no facility to report missed deliveries. Subscription page uses a weird font (mostly capitals, some letters in lower case) which is hard to read.
15. Juli 2026
Antwort von RADIO TIMES
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you've experienced with access to your online account. We appreciate that the account information currently available is limited, and we know this can be frustrating. We're aware of these limitations and fonts (which is only on some PC operating systems, and we hope to introduce improvements to the account information and functionality very soon. In the meantime, if you ever need help with your subscription or to report a missed delivery, our customer service team will be happy to assist.
Antwort von RADIO TIMES
Thank you for taking the time to make your kind comments. It's lovely to hear that our approach is valued. We've always aimed to create a magazine that appeals to a wide range of readers, and we like to think that's something we've carried forward from our "public service roots". We really appreciate your feedback.
Antwort von RADIO TIMES
Thank you. You are right. There is a lot of useful information - almost 20,000 bits of information a week. It is a great way of building up general knowledge too even if you cannot watch or listen to all of the programmes. Thank you for being a Radio Times reader.
Always arrives in good time & is a…
Always arrives in good time & is a great read full of information
13. Juni 2026
Antwort von RADIO TIMES
Thank you for your kind comments and we are pleased to hear that and it is full of useful information and I hope constantly picked up during the week. Thank you again for being a Radio Times reader.
Like so many we also have had issues…
Like so many we also have had issues with delivery lately. Latest is a non appearance of the RT for the next week. A couple of weeks ago it arrived on Saturday afternoon, just after I had reported the matter via RT contact page and we'd gone out and bought another TV Guide. We used to get the RT delivered every Monday or Tuesday without fail but now following the email regarding the new Royal Mail delivery changes I suspect late delivery will become a regular issue. If I can get a refund on the unused portion of my subscription then that will be the route I will take and return to buying a TV guide in a local shop.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for your review. We're very sorry to hear about the recent delivery issues and understand how disappointing this has been. While Royal Mail's delivery changes have affected some customers, we know how important it is that your copy arrives on time. If an issue does occur, please let us know and we'll always extend your subscription to cover any missed copies. If you'd like to discuss your subscription or available options, our customer service team will be happy to help.
Late delivery
I used to receive my radio times by post every Tuesday.Now,I am lucky if I get my copy delivered before Saturday.In fact I have not had a delivery for two weeks.this is not acceptable
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Hi, we're very sorry to hear about the delays you've experienced with your Radio Times deliveries. We completely understand how frustrating this must be, especially when your magazine previously arrived every Tuesday and you've now been without a copy for two weeks.
From time to time, some areas experience delays within the postal network, which can unfortunately affect the delivery of subscriptions. While these delays are outside of our direct control, we appreciate that this doesn't make the situation any less disappointing, and we sincerely apologise for the inconvenience you've experienced.
We've asked you to send us your subscription details via private message so we can investigate what's happened with your deliveries.
.
Radio Times subscription renewal scam?
I've been a Radio Times subscriber for many years. I'd made a calendar note that my 6 month sub was due to renew automatically in a week's time so I checked what the renewal cost would be: £65, up 44% from last renewal. I decided to cancel my sub on the radiotimes.com website, and in the process was offered a price of £27.50, which I accepted. Just to confirm this wasn't too good to be true I checked back in my radiotimes.com account and found that it was too good to be true and my renewal was shown as £55.
I rang the number on the website and was told my renewal cost would be £65, the £55 offer had expired (Tesco, for one, are still offering it, via a link to radiotimes.com!) and the £27.50 offer never existed. I was assured there was a fault with the website, other people had complained and "management were looking into it". The subscription page text was a mixture of random upper and lower case letters so it does look as if there are problems with the site, but can that explain the random price offers as well?
I wonder how long this has been going on. It occurred to me that if I'd believed my payment of £27.50 had been taken as the webpage said it had, I'd have found at auto renewal in a week's time that I'd been charged £65. How many people have been caught out by this? There are at least two other reviews on Trustpilot reporting the same £27.50 offer.
How is it not fraud?
I reported all this to Citizen's Advice/Trading Standards, but I got the impression that any legal action against Radio Times would be costly and likely to fail, and Trading Standards probably won't investigate.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for your feedback and I am sorry for the problems you have experienced. We are looking into what has gone wrong and appreciate your patience.
Frequent delays in delivery presumably…
Frequent delays in delivery presumably due to Royal Snail inefficiency. Non delivery completely was the final straw so cancelled subscription as it had been taken ironically last week. Still waiting for refund to appear in bank account but asked for refund for last week as had to wait until Friday before this was agreed. Told a refund was not possible as I had cancelled my subscription despite paying up to next week. Offered a TG Jones voucher but local store closed in April with another 150 stores closing imminently. Not worth accepting as would cost more to go to the nearest TG Jones store than the magazine is worth. Waiting for management reply to complaint. DO NOT SUBSCRIBE
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration. We appreciate how disappointing repeated delivery delays can be, particularly when they lead to cancelling your subscription. Please contact feedback@radiotimes.com if you have not heard from our subscription team.
Typical BBC - Useless
I've only just taken out a subscription for the Radio Times and already they've let me down.
(no delivery)
So typical of the BBC - Lazy, arrogant and incompetent.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for your review. We're sorry to hear you were disappointed with the start of your subscription. When a new subscription is set up, our address files are often prepared well in advance of publication, which means the first issue you receive won't always be the very next edition. We're sorry if this wasn't made clear when you subscribed. We do hope your copies are now arriving as expected, but if not, please contact our customer service team and we'll be happy to help.
Just to clarify that Radio Times has not been part of the BBC since 2011, when it was sold to Immediate Media, so we are not affiliated with the BBC.
Delivery is sporadic so if you want…
Delivery is sporadic so if you want Radio Times before the Saturday don’t bother
Then when they don’t deliver on time they “credit” your account so that you’ll get a smaller bill six months later for the next period.
But you have to watch your bill carefully and keep track of the credits because they will collect too much.
Then they’ll refuse to refund you and say they’ll deduct it from the bill another six months later.
They are a bunch of criminals and their “service” has deteriorated massively.
In RTs response below they’re asking me to contact customer service so they have a chance to put things right - what a joke!! I contacted them a week ago and they haven’t replied!!
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We'd like to look into this for you. In some cases, rather than applying a credit to an account, a subscription may be extended instead, so this may have been what happened on this occasion.
If you could please contact our Customer Services team with details of the deliveries you believe were missed, along with the outstanding amounts you're referring to, we'll investigate this fully and work to resolve the issue for you.
We value your feedback and would like the opportunity to put things right.
Non existent Radio Times delivery.
I have recently had nothing but problems with delivery's of Radio Times
It was apparently resolved hence second subscription number. However last weeks,Radio T didn't arrived chased arrived over week later. Now again Friday 26 June 2026 my Radio T hasn't arrived. Of course I've chased sent emails & maybe one will eventually arrive. I really don't have the words to explain my disappointment with the company. How on earth can a company last last being run like this. Please don't blame our exceptionally hot weather conditions my original complaints were way before. Can someone in the company shake it up and sort it out. Thank you.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for taking the time to leave your review, and we're very sorry to hear about your continued experience with receiving your Radio Times subscription.
We completely understand how frustrating it is to have repeated delivery problems, especially after the issue was thought to have been resolved and a new subscription number was issued. We also appreciate your point that these problems began well before the recent hot weather, so we won't attribute them to that.
This is not the level of service we aim to provide, and we're sorry for the disappointment and inconvenience these repeated delays have caused. Your feedback has been noted and will be shared with the relevant teams so they can investigate why this keeps happening and work towards a lasting solution.
Can you please contact feedback@radiotimes.com and we can look into this. Can we also advise you not to post your subscription numbers in reviews if you can edit this please.
The layout/ design / quality…
The layout/ design / quality deteriorated over the last 12 months and it feels cheap compared to previous editions. Postal delays are not their fault but it makes it hard to justify the subscription. Couldn't even proof read the Only Connect this week 🤣
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for your honest feedback. We're sorry to hear you feel the magazine's design and overall quality have declined compared with previous editions. We have recently had a minor makeover of the magazine, though this was 3 months ago not 12 months ago - we've made no changes before then. We dont control what is on the TV or radio! This was our first "makeover" in over 20 years (who said we are traditional?)
It is important we modernise and update the way we present our information but we appreciate that it can take time to get used to and thank you for highlighting this and we have listened and we have made some improvements as a result of reader feedback.
We completely understand your frustration with postal delays, and thank you for understanding that these are unfortunately outside our direct control, we know it can be frustrating for you and us.
As for the Only Connect error, you're absolutely right,we should have caught that, and we apologise for letting it slip through. Sometimes we have to prove we are human not "AI automatons" but thank you for pointing it out.
We'll share your comments with our editorial and production teams as we continue working to improve things.
Constant missed issues and terrible customer service
If I could give it 0 stars I would. It’s becoming rare to actually get a delivery these days. More times than not it’s gone missing and customer service takes way too long to deal with problems.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
Unfortunately, delivery delays can happen from time to time due to the postal service, but we understand how frustrating this can be. We're also sorry to hear you've had difficulty getting in touch with our customer service team.
If you ever miss an issue, you can report it using the HELP button on our contact page at www.radiotimes.com/contact-us. Once you've registered the missing copy, we'll make sure your subscription is extended so you don't miss out.
If you'd like to tell us more about the difficulties you've experienced, please email feedback@radiotimes.com with the details. We'd really appreciate the opportunity to investigate and better understand what happened.
This should be zero stars
This would be zero stars if that were available. Non-delivery is a common problem. Seeking credit is nigh-on impossible. The process requires logging in....only to be told that the email used does not exist. The RT had sent a routine message to it, along with my correct sub number. Next, it is the password that is incorrect.....but try to reset it and that way, madness lies. No follow up email is sent. So perhaps I should try the app, as I am told that after downloading, I click on a link and enter my sub number. Guess what? No such link. Just a request to log in..... which takes us back to square one. Now try cancelling.....oh, I need the email address and password. Utterly, moronically, useless. And that is before I get onto the illegible new layout.......
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
We're very sorry to hear about your experience, and we completely understand how frustrating this must have been. The issues you've described with missed deliveries, accessing your account, resetting your password, and trying to use the app are clearly not the experience we want any subscriber to have.
We'd really like the opportunity to investigate this and get everything sorted for you. Please contact feedback@radiotimes.com and include your subscription number if possible. We'll look into the delivery issues, help you regain access to your account, and make sure you're able to manage your subscription properly.
We're also sorry to hear that you're finding the new layout difficult to read. We appreciate you taking the time to share your feedback, and we'll ensure your comments are passed on to the relevant team.
Thank you for bringing these issues to our attention, and we hope we can put things right.
Total waste of money
Total waste of money. We are trying to report a missing issue. RT emailed my husband to say his email address doesn't exist - the very email address that they used successfully to tell him this.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
We are sorry to hear that. Can you try emailing feedback@radiotimes.com and we can see if we can sort it. Please include your subscription number or full postal address if you don't have that to hand.
A subscription shambles
A subscription to Radio Times magazine is a total waste of money. Its system of delivery is a shambles. It has now become a weekly occurrence that it does not appear. Ever since it changed its style and upgraded its price it has failed in one simple area - namely getting it delivered as promised.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for taking the time to leave your feedback. We're very sorry to hear about the delivery issues you've experienced and understand how frustrating it is when your magazine does not arrive as expected.
We'd like to reassure you that these delays are not connected to any changes made to the magazine itself. While we work hard to ensure every issue is dispatched on time, delivery can occasionally be affected by factors within the wider mail network. Local sorting offices can experience periods of disruption, including staffing shortages, which may unfortunately lead to delays in some areas.
We appreciate that this does not lessen the inconvenience caused, and we are continually working with our delivery partners to help improve the service our subscribers receive.
If you could contact us at feedback@radiotimes.com with your subscription details, we'd be happy to investigate your individual case further and see how we can help.
Thank you for your patience and for supporting Radio Times.
As above
1. RT in our home: including childhood over 80 yrs, essential for programme listings (BBC Home Service, Light Programme et seq). Just as essential these days.
2. Punctual postal delivery especially useful for those of us who live in the country (we are 20 miles round trip to nearest alternative outlet).
3. Re-occurring glitch: centre staples not closed - blood has been shed!
4. Overall excellent.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you so much for your wonderful review and for your loyalty to Radio Times over such an incredible period. To know that the magazine has been part of your home for more than 80 years and has remained an essential companion through generations is truly special to us.
We're delighted to hear that the convenience of home delivery continues to be valuable, particularly when alternative outlets are such a distance away. We know deliveries can experience delays but it is exactly why we work hard to ensure subscribers receive their copy as reliably as possible.
We're also grateful for you highlighting the issue with the centre staples. While we're relieved to hear your overall experience remains excellent, we're sorry that this recurring production fault has caused you inconvenience (and even the occasional injury!). We have shared this feedback with the relevant team so it can be investigated further.
Thank you again for your kind words, your continued support and for taking the time to share your experience and it means a great deal to everyone at Radio Times.
Sent a query about the digital edition…
Sent a query about the digital edition got several messages back within about an hour answering my question and offering information I didn’t know about, absolutely top class response
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you John, am pleased all was resolved for you.
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