Call centre in South Africais worse than useless! There is never a manager available, NEVER. They promise a call back from a manager. Never happens. NEVER. DELIVERY OF ISSUES Have arrived in ti... Mehr ansehen
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My mum brought me up on RT and they still deliver Our world’s Latest challenge is that there are so many TV channels on which to capture all the program details - occasionally there are mistakes... Mehr ansehen
Unternehmen hat geantwortet
Great value subscription for paper copy of Radio Times. First copy arrived within two weeks. So far excellent service and can recommend if you are looking for this service.
Unternehmen hat geantwortet
Week after week it doesn’t arrive. The call centre add a week to your subscription and I pay full price for their repeated failures. And this has gone on for months. Regardless of which company is res... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com
Kontaktinformationen
Vineyard House, 44 Brook Green, W6 7BT, London, Vereinigtes Königreich
- 0207 150 5800
- feedback@radiotimes.com
- www.radiotimes.com
2.4
Mangelhaft
260 Bewertungen
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Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
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Reliable delivery by post
Reliable delivery by post. No newsagents deliver here now so delighted to be able to continue my years of Radio Yimes
20. Juli 2026
Antwort von RADIO TIMES
Delighted to hear that and long may it continue.
The Radio Times always arrives in good…
The Radio Times always arrives in good time for the next week and the whole family enjoy looking through it. It is so nice to be able to read about a programme and not hog the TV screen when others want to watch .
18. Juli 2026
Antwort von RADIO TIMES
That is good to know and that is appeals to all the family as we do cover all genres and ways to watch.
Non-delivery
This week is the third week in a row that my Radio Time hasn’t arrived. It appears I am not alone. As Immediate Media are not fulfilling their contract they need to be taking up delivery issues with Royal Mail.
I won’t, after several years, be renewing my subscription.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von RADIO TIMES
Thank you for your review. We're very sorry to hear that you've missed three consecutive issues and completely understand your frustration. We do work closely with our mailing companies to investigate delivery issues if we can, and raise concerns on behalf of our subscribers, as we know how important it is that your copy arrives on time. You should never go without and we will always extend your subscription when this occurs or, if there is time, send you a replacement copy.
We're sorry to hear that these problems have led you to decide not to renew your subscription, and we appreciate the support you've given us over the years. If you wish to contact us directly to discuss please email feedback@radiotimes.com
I enjoy reading the articles in the…
I enjoy reading the articles in the Radio Times as well as what is happening on the TV on weekly basis.
My only criticism is that I wish the Radio Times would write the day when another episode of a programme is or whether it is on the next week
17. Juli 2026
Antwort von RADIO TIMES
Thank you for your kind comments, Susan.
Where possible, we include a cross-reference if the next episode is due to be shown within the same week's listings. However, because we compile the magazine on a weekly basis, we don't always have confirmed schedules for the following week when we go to print. Rather than direct readers to a date that may later change, we only include cross-references when we're confident the information is correct. We do, however, add as many of these references as we can.
Mum would still recommend
My mum brought me up on RT and they still deliver
Our world’s Latest challenge is that there are so many TV channels on which to capture all the program details - occasionally there are mistakes - eg, when is a program a new program & not just new to a TV channel
Update: indeed New marked programs are not always new. But at least you can record them & just delete if previously watched. Certainly better than missing New programs
17. Juli 2026
Antwort von RADIO TIMES
Thank you for your kind comments. You are right though there are now so many TV channels and programmes, it's not always a mistake if something is not matching our listings, the broadcasters sometimes make changes to their schedules after we've gone to press, however which is why your print subscription includes for free, our What to Watch app which has the latest updated schedules for you to check .
We don't mark programmes as repeats (except on the main channels) because, across the hundreds of channels we cover, the vast majority of broadcasts are repeats. Instead, we only add the NEW label when a programme is being shown for the very first time. If a programme doesn't have the NEW label, it means it has been broadcast previously, even if it hasn't appeared on that particular channel before.
A great read and useful layout of listings
Always received before the end of the week for the following. Of course, not all the articles will be interesting to me, but there are so many and there's always something. Love all the detail in the listings. Finally starting to learn the actors given names!
16. Juli 2026
Antwort von RADIO TIMES
Thank you for your kind comments. We're delighted to hear you're finding the cast lists so useful. They're a great way to become familiar with actors' names, and we're so pleased you've noticed the extra level of detail that makes Radio Times a little different. Thank you for taking the time to share your feedback, much appreciated.
Information and content
Always enjoy the information and presentation of the Radio Times. It arrives mainly on time and I look forward to every week.
16. Juli 2026
Antwort von RADIO TIMES
Thank you for your review and we are pleased to hear your enjoy the information and presentation of Radio Times. Long may it continue!
Very efficient customer service.
Very efficient customer service.
Reliable delivery generally, occasional blips caused by the Post Office
I am very happy with the service provided
16. Juli 2026
Antwort von RADIO TIMES
Thank you Malcolm and pleased to hear that.
Well I had been a regular subscriber…
Well I had been a regular subscriber for years. I kept receiving emails offering me a reduced rate for re-subscribing early. I tried to do this and was told that I couldn’t. As I kept receiving the same email I responded to advise of the situation. I was told to go ahead with the extension of the subscription, which I did. Disaster as my current subscription (which still had at least six weeks left) was cancelled, unbeknownst to me. I spent six weeks plus trying to sort it out. Finally I found an intelligent customer service representative who advised what had happened. So I was offered a discount again to make up for all the missing magazines that I never received. Since taking out this new subscription everything has been working so far.
30. März 2026
Antwort von RADIO TIMES
Hi, thank you for taking the time to share your experience. We're very sorry for the confusion and frustration this caused. We've asked our marketing team to look into whether there was an issue with the renewal emails so we can help prevent this happening again. We're pleased everything is now working as it should, and we'd like to thank you for your patience and for your continued support.
My weekly opportunity to look forward to exciting experiences
I look forward to trading the Radio Times and I have to hand a highlighter pen to remind me of upcoming programmes. I an quite different from.my friends in this but I have been able to inform.them.of excellent programmes, recently BBC 4 Letters from Baghdad.
15. Juli 2026
Antwort von RADIO TIMES
Thank you that is very kind and it is what we are all about. It is actually making informed choices of programmes. Tell your friends they need an RadioTimes and a highlighter too!
Look forward to receiving the magazine.
Look forward to receiving the magazine.
Not just a media listing a good read.
15. Juli 2026
Antwort von RADIO TIMES
Thank you for taking the time to post this. We share your excitement about getting a new copy each week and it is a good way to see what big events are coming up too and we totally agree it is a good read too.
I’ve had a subscription for the past 30…
I’ve had a subscription for the past 30 years and there was no problem until this year. I have had to contact you three times this year because the RT failed to appear.
15. Juli 2026
Antwort von RADIO TIMES
Thank you so much for your incredible loyalty over the past 30 years, it really does mean a great deal to us. We're so sorry to hear you've had delivery issues this year. This can be due to new postal arrangements for which we dont have control. Always remember, If your copy hasn't arrived in time for the listings to begin, please do get in touch with us straight away, as we'll always do our best to help. Thank you again for your continued support, and we hope to provide the reliable service you've enjoyed for so many years.
Post Office does not deliver
Post Office only delivers twice a month maximum unless post is registered so you need to use alternative couriers in
15. Juli 2026
Antwort von RADIO TIMES
Thank you for taking the time to share your feedback. We're very sorry to hear about your delivery issues. We are in touch with our delivery partners to establish where delays are occurring.
Antwort von RADIO TIMES
Thank you for your review. We are pleased to hear that.
It would be good to get my copy on the…
It would be good to get my copy on the right day. Last weeks copy came on the Friday, thus useful for half a day. Is that a good service??
10. Juli 2026
Antwort von RADIO TIMES
Thank you for your review. We totally get it. We want copies to be with you as soon as they leave our printers so we completely share your frustration and they are sent on the Monday so that should be plenty of time for it to reach you before the listings begin. Be sure to let us know whenever this happens and we'll be happy to extend your subscription to cover any missed issues. We appreciate your patience and hope your deliveries return to normal soon.
Excellent customer service
Despite a glitch with contract renewal helpful and friendly staff resolved the problem
7. April 2026
Antwort von RADIO TIMES
Thank you for letting us know and glad we were able to resolve the problem for you. Enjoy your magazine.
Magazine is great
Magazine is great, but Royal mail delivery is unreliable at best, with only one postal delivery per week, which leads to two Radiotimes arriving at the same time, one of which is a week old and a waste of money.
15. Juli 2026
Antwort von RADIO TIMES
Thank you for your review. We're pleased to hear you're enjoying the magazine, but we're sorry that unreliable postal deliveries have affected your enjoyment. If this happens, please let us know and we'll be happy to extend your subscription to cover any missed issues.
We have had two weeks when the radio…
We have had two weeks when the radio times arrived after the Saturday it should start!!
13. Juli 2026
Antwort von RADIO TIMES
Thank you for your comments. We're sorry to hear your copies didn't arrive as expected. We understand how frustrating this can be. If this ever happens, please let us know and we'll be happy to extend your subscription to make up for any missed issues.
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