I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was looking for a sturdy, reliable and stylish shopping trolly as my previous one fell apart in weeks. This trolly is excellent because it is very sturdy yet can be easily folded. It fits a large am... Mehr ansehen
Had help from a lady called Sally in the Doncaster shop, very helpful and found me the perfect suitcase for my holiday to NYC!!! Definitely would visit again 🥰🥰
Thought this was a scam! Bought online initially off Amazon website. Want to return cases and having to pay for the return myself. Additionally not answering phone calls and emails. Would not recommen... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Kontaktinformationen
London, IG11, London, Vereinigtes Königreich
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4.5
Hervorragend
306 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent Customer Service
Following a recent holiday, we noticed that one of the feet on the bottom of our suitcase had dropped off. I emailed Customer Services and a replacement part was posted out to me.
Very prompt and efficient service. Thank you.
Mrs C King
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Came in 1 day which I needed
3. Oktober 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Very pleased with my purchase
Easy to navigate website. Good value for money. Speedy and efficient delivery. Goods were as described, I was very pleased with my purchase.
3. Oktober 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Prompt and efficient delivery
Prompt and efficient delivery. Great bag. Perfect for air travel.
2. Oktober 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
The delivery was fast
The delivery was fast, received it the next day from ordering. Trolley is good no problems so far
25. September 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
it was just perfect
13. September 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Truly excellent customer care…
I had a problem with a hardshell suitcase bought from the Baggage Factory - the corner plate holding one of the wheels to the suitcase had been damaged during a recent cruise. The Baggage Factory after sales service was superb. I reported the problem to them and within 24 hours I received - free of charge - the replacement parts I needed. The repair was very simple, just four screws to undo then put back in place. The whole thing took no more than five minutes. Truly excellent customer care.
P J Edmeades
Stome-on-Trent
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
I had 2 sets Eagle London hexagon…
After initial upset over my suitcases ..... the head office were superb and so helpful managing to find us replacement wheels .
16. September 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
VERY HAPPY
Ordering the bag I needed on line was very easy & the delivery super quick with notifications sent regularly updating delivery etc. Had a minor issue once the bag arrived but this was resolved to my satisfaction very quickly. Would definitely recommend this company for great value items & fantastic customer service!!
6. September 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Good value and great customer service.
Bought 2 'Eagle' hard shell cases from the Gloucester Quays outlet. One was fine, the other had a problem with the lock and a wheel. Absolutely great customer service, all sorted out very quickly. Could not have been more friendly or helpful.
Good value and great customer service.
8. September 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Excellent service
Excellent service - suitcase was easy to order, great price and excellent delivery
27. August 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Poor quality beware
Quality of product poor, after 1 use the bag was scraping the fabric. Poorly designed bag(duffle with wheels)
The policy is once bag is used on an airplane they won't cover but this damage has nothing to do with the flight.
29. August 2023
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you for sharing your feedback with us. We’re sorry to hear that the duffle bag did not meet your expectations. Your experience is important to us, and we regret that the product didn’t perform as it should. We would love to make this right for you. Please reach out to our customer service team directly by emailing sales@baggagefactory.co.uk so we can further assess the situation and explore possible solutions. Your satisfaction is our priority, and we are committed to finding a resolution.
was delivered on time and its a good…
was delivered on time and its a good quality item for the price
11. August 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Great choice of suitcases and baggage
Great choice of suitcases and baggage , fantastic customer service from Wendy, who went out of her way to show me removable wheels, locking mechanism etc- Fleetwood branch
24. August 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
New bags…
We order two new bags online and they were delivered quickly and efficently and they are just what we wanted. The price was great too.
8. August 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Very helpful staff in shop Then decided…
Very helpful staff in shop Then decided to order more on line
5. August 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Exactly what I wanted
Exactly what I wanted! I need a large suitcase to check in the hold and this is a perfect size to fit everything in when it expands to full capacity. The material and zips are strong and should ensure the contents arrive safely. It was delivered quickly too!
11. August 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Prompt delivery of item.
7. August 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
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