I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was looking for a sturdy, reliable and stylish shopping trolly as my previous one fell apart in weeks. This trolly is excellent because it is very sturdy yet can be easily folded. It fits a large am... Mehr ansehen
Had help from a lady called Sally in the Doncaster shop, very helpful and found me the perfect suitcase for my holiday to NYC!!! Definitely would visit again 🥰🥰
Thought this was a scam! Bought online initially off Amazon website. Want to return cases and having to pay for the return myself. Additionally not answering phone calls and emails. Would not recommen... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Kontaktinformationen
London, IG11, London, Vereinigtes Königreich
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4.5
Hervorragend
306 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I visited the Doncaster branch for the…
I visited the Doncaster branch for the first time today.
The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday.
I was shown a vast amount of suitcases all at very competitive prices. I have learnt from past experience that you get what you pay for.
The customer care I received means I will happily return.
10. September 2026
Bewertung ohne vorherige Einladung
Excellent service
Had help from a lady called Sally in the Doncaster shop, very helpful and found me the perfect suitcase for my holiday to NYC!!! Definitely would visit again 🥰🥰
10. September 2026
Bewertung ohne vorherige Einladung
Sturdy yet stylish shopping trolly
I was looking for a sturdy, reliable and stylish shopping trolly as my previous one fell apart in weeks. This trolly is excellent because it is very sturdy yet can be easily folded. It fits a large amount of produce without collapsing and yet is easy to pull along even the bumpers of streets. It also looks really stylish.
1. September 2026
Thought this was a scam
Thought this was a scam! Bought online initially off Amazon website. Want to return cases and having to pay for the return myself. Additionally not answering phone calls and emails. Would not recommend dealing with company as priducts poor too.
9. August 2026
Customer service was exceptional and…
Customer service was exceptional and items purchased are of great quality.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
The website was easy to use
The website was easy to use. Good choice of products. Easy checkout. The delivery was quick and the boxes were in good condition when they arrived.
7. August 2026
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
I would have given 5 star but there was…
I would have given 5 star but there was a couple of what appeared to be rust marks on the frame but apart from that love the item and would buy again and then delivery time was really good
3. August 2026
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Excellent Customer Service.
Excellent Customer Service.
I had bought a large case in March. On first use it was damaged beyond repair by the airline. I wanted to replace it as it was part of a set. Maria at the Chatham branch said it was out of stock and tried a few other stores without success. She said she would keep trying and 5 days later managed to locate one and called me to let me know. Great service
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
First hand quality
First hand quality, well made and sturday. Well worth the money. I am delighted with it.
26. Juli 2026
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Delivery was very fast snd quality of…
Delivery was very fast snd quality of suitcase was very good
26. Juli 2026
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Luggage, 3 items
Gloucester Quays. Excellent help provided to find the most suitable luggage. Had to take second choice colour for one item because of low stock.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
The 36” Cargo Back is what I needed
Having already purchased a 32” Cargo Bag a couple of years ago, I was very happy with my purchase, the delivery and the quality fir the price. And it’s still going strong!
As a result of my past experience, I purchased a lager 36” Cargo Bag for my needs. The online process was seamless, the size I needed, delivered on time, and the bag quality exceptional.
Both purchases I cannot rate highly enough and without doubt recommend The Baggage Factory!!
6. Juli 2026
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Orderingvwas easy
Orderingvwas easy. Delivery was fast. Product was protected during transit.
24. Juni 2026
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
AVOID
AVOID, AVOID, AVOID. FOR ANYONE USING THIS WEBSITE TO PURCHASE LUGGAGE, I WOULD SUGGEST PAYING VIA PAYPAL OR A CREDIT CARD FOR BUYER PROTECTION. THIS COVERS YOU FOR EITHER RECEIVING THE WRONG ITEM OR NOT RECEIVING WHAT YOU HAVE PAID FOR.
ALSO, CHECK OUT THE ONE-STAR REVIEWS BEFORE MAKING YOUR PURCHASE.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you for taking the time to leave a review. After checking our records, we were unable to find any orders placed under your name or details. We take all feedback seriously and are committed to providing a secure and positive shopping experience for our customers. If you have any specific concerns or if there’s been a misunderstanding, please feel free to contact our customer service team directly so we can address them. We encourage honest and genuine reviews from verified customers, as they help us maintain the highest standards of service.
Aloveley bag very pleased can't rembercdat but was not long ago beautiful bag thank you
Aloveley bag very pleased
25. Juni 2026
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
We visited Baggage World Glos Quays…
We visited Baggage World Glos Quays today. A lovely selection of cases &bags to suit every occasion. Lucy &Rachel served us, they were very helpful &friendly. We were able to leave our cases there & collect once we had finished our shopping we came away with two cabin sized suitcases, very pleased indeed.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Excellent service
11. Juni 2026
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Great brand and quality
This is my second suitcase of Eagle and I love it. It is a great brand and very good quality product. It keeps Ryainair expectations 40x30x20. It is more expensive than other suitcases, but it is worth it.
9. Juni 2026
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Antwort von Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.