I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was looking for a sturdy, reliable and stylish shopping trolly as my previous one fell apart in weeks. This trolly is excellent because it is very sturdy yet can be easily folded. It fits a large am... Mehr ansehen
Had help from a lady called Sally in the Doncaster shop, very helpful and found me the perfect suitcase for my holiday to NYC!!! Definitely would visit again 🥰🥰
Thought this was a scam! Bought online initially off Amazon website. Want to return cases and having to pay for the return myself. Additionally not answering phone calls and emails. Would not recommen... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Kontaktinformationen
London, IG11, London, Vereinigtes Königreich
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4.5
Hervorragend
306 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Suitcase
Delivery the goods that I ordered in good condition. Very pleased with the product. Little confusing at the start. First was given DPD tracking number then switched to Royal Mail. However all in all very satisfactory
7. August 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Speedy delivery
Speedy delivery, great comms. Perfect delivery and item. Thank you very much.
5. August 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Jo at the Hatfield Store, you're a star
Went to the Hatfield Galleria store where Jo was very helpful, knowledgeable and just an absolute lovely person to deal with. Made the whole experience of buying luggage stress free. Would definitely recommend going to this specific store in Hatfield. Thanks again Jo
3. August 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Rana in Stratford and Joanne in The…
Rana in Stratford and Joanne in The Galleria were so helpful!! Gave me good discount!!! And fantastic sales performance. Very impressed!
31. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Avoid Fantana 2525 Lite Edge…
We purchased 2 Fantana 2525 Lite Edge Abs 4 Wheel Spinner Large Trolley cases - with detachable wheels - first time we used them 4 of the 8 wheel release mechanism was damaged - coming home from the same trip corner of case caved in - second time we used one of the case zipper pulls broke and along with damage to combination lock.
Third time we used them we were unable to remove wheels due to locking mechanism damage so when we landed TWO wheels completely missing - managed to fit wheels on both cases so could be dragged - when we left hotel - yet another wheel fell off - managed to refit but when we landed wheel was missing - in total THREE wheel's broke off.
A complete waste of £120.00 absolute rubbish avoid.
On return staff at Baggage Worlld staff very help and gave me 4 wheels which I glued back into case as wheel mounts completely beyond use and then tried to donate them to a Charity Shop but they didn't even want them so they went to the tip.
Save your money - we have now purchased two Tripp cases same size but these cases pure quality
3. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Arrived with lots of scratches all over…
Arrived with lots of scratches all over it and looked like it had already been used.
8. Juli 2024
Antwort von Baggagefactory
Dear Customer,
We are sorry to hear that you are not satisfied with the product. Please send your order details along with a short message with the picture of the damaged item attached to sales@baggagefactory.co.uk and our friendly customer service staff will be able to answer your query straight away.
Kind Regards,
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
There was a problem but it was resolved without fuss.
There was a problem (the trolley dimensions did not match those given on the website), but it was resolved quickly and without fuss.
2. Juli 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
They sent me the wrong size cargo bag
They sent me the wrong size cargo bag. They owned up and refunded 10% of their recommended price.
3. Juli 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Great bag and excellent service.
24. Juni 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Awesome pricing
Great customer service by Rana at Westfield Stratford. Unbeatable prices.
29. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Westfield Baggage World shop
We visited Westfield Baggage World shop and Rana was so helpful and customer focussed. He understood our needs and tailored them Accordingly. I would recommend buying from this shop.
28. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Delivered promptly
Delivered promptly, as promised. The suitcase seems to be of good quality. Happy days.
29. Mai 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
IT SHOULD BE ATTACHED INSTRUCTION HOW…
IT SHOULD BE ATTACHED INSTRUCTION HOW TO PLACE THE BAG.
5. Juni 2024
Antwort von Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
eagle 1975 spinner trolley case red.
i brought a suitcase with the number lock built in,on the 3rd of september 2023,so not had it for a year it and the lock jammed which meant i couldn,t release the zip runners to get into the case,and it had my money,and travel documents inside,i had to force out the zips in the end to open it,and its a good job i had my tsa padlock with me so that it would be secure to get home,i will never buy one with this lock again,and i hope i can get a refund or a replacement.
4. Juni 2024
Bewertung ohne vorherige Einladung
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