I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was looking for a sturdy, reliable and stylish shopping trolly as my previous one fell apart in weeks. This trolly is excellent because it is very sturdy yet can be easily folded. It fits a large am... Mehr ansehen
Had help from a lady called Sally in the Doncaster shop, very helpful and found me the perfect suitcase for my holiday to NYC!!! Definitely would visit again 🥰🥰
Thought this was a scam! Bought online initially off Amazon website. Want to return cases and having to pay for the return myself. Additionally not answering phone calls and emails. Would not recommen... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Kontaktinformationen
London, IG11, London, Vereinigtes Königreich
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4.5
Hervorragend
306 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Glint was very helpful went above and…
Glint was very helpful went above and beyond
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Fabulous customer service
Fabulous customer service .
Didn’t have item in stock so they sent me a suitcase free of postage charge .
Quality product great colours .
Thankyou
25. März 2025
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Excellent customer service
Saw a bag in the window of the shop, which was unfortunately closed when I walked past on a Sunday evening. I telephoned the store the following day and Rana was most helpful. By Wednesday the bag was delivered to my home. Cannot wait to go to the store when during opening hours.
Thank you Rana, excellent service.
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Wrong size delivered
Wrong size delivered. I had to go out of my way to take it to some dodgy Evri office to return it.
24. März 2025
Rana
Rana. Very helpful from Westfield shopping centre. Good service
29. März 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Very effective delivery of the product…
Very effective delivery of the product we ordered. The bag was of high quality much as we have expected as we have bought similar products in the past
14. März 2025
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Rana from Westfield Stratford was very…
Rana from Westfield Stratford was very professional, he guided me to find right luggages on a short time. Bought two luggage’s for £178. Highly recommended.
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Great choices and helpful staff
Was at the O2 store and Melissa was super helpful, polite and professional. Amazing!
22. März 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Amazing customer service!
I made a last minute trip earlier this week to get myself a suitcase I desperately needed for holiday. I was stressed about getting one as I fly on Monday and have left it very late but Ashleigh had helped me quickly decide on the right size one I needed! Thankyou Ashleigh again brilliant customer service and saved me from shopping elsewhere, will definitely be returning to this shop!
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Well worth a visit
Bought a lovely little shoulder bag from Doncaster store. Ideal for going somewhere special without having to take handbag. Price very good and staff really helpful and friendly.
15. März 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Great service
Was stuck with what suitcase to buy for my holiday and ashleigh was really helpful and extremely friendly made me feel completely comfortable, answered all my questions and helped me choose a great case. 10/10 cystomer service. Thanks so much will definitely be back
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Rana has wonderful customer service and…
Rana has wonderful customer service and was very helpful when attending to me! He guided me in the right direction to the luggage I needed.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Lovely kids suitcase
Really sorry for my previous review as I thought the suitcase came scratched but it was actually the protective plastic that was scratched, when we peeled it, there was this new shiny suitcase which my son loved a lot. He is super excited to take his spaceship suitcase to holiday .
4. März 2025
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
What a excellent customer service given…
What a excellent customer service given by Rana at westfield Stratford. Highly recommend 👌
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Helpful service
Helpful service. Spoke to Rana, Westfield in Stratford. Extremely helpful, made it quick and easy to find something as I was in a rush.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
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