I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was looking for a sturdy, reliable and stylish shopping trolly as my previous one fell apart in weeks. This trolly is excellent because it is very sturdy yet can be easily folded. It fits a large am... Mehr ansehen
Had help from a lady called Sally in the Doncaster shop, very helpful and found me the perfect suitcase for my holiday to NYC!!! Definitely would visit again 🥰🥰
Thought this was a scam! Bought online initially off Amazon website. Want to return cases and having to pay for the return myself. Additionally not answering phone calls and emails. Would not recommen... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Kontaktinformationen
London, IG11, London, Vereinigtes Königreich
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4.5
Hervorragend
306 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Baggagefactory
Thank you so much for your 5-star review! We really appreciate your support and are glad you had a great experience.
Ideal shopper.
This item does not support weight but is an ideal shopping trolley. It was delivered in a few days and arrived in very good condition. Very pleased with service.
9. Juni 2025
Antwort von Baggagefactory
Thank you so much for your 5-star review! We really appreciate your support and are glad you had a great experience.
Baggage factory found me a replacement spinner wheel
I bought a Fantana suitcase from Baggage factory seven years ago but did not use it until after COVID. On a domestic trip a wheel (spinner type) came off but without thinking much about it just pushed it back in. I forgot about this until we flew to holiday when the suitcase arrive on the arrivals carousel missing that wheel. Searching on the web I could not decide which of many types would actually fit my luggage. I left this until I realised the luggage was hardly used so I approached Baggage Factory headquarters by email with my problem. Hey presto! They found me one for this now obsolete piece of luggage and now I can go travelling!
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your 5-star review! We really appreciate your support and are glad you had a great experience.
Excellent service
Our cases were delivered in just 3 days. We had bought one previously so we knew what we were getting.
2. Juni 2025
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Suitcase excellent value for money and…
Suitcase excellent value for money and delivered promptly.
28. Mai 2025
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Delivery was very quick,item was well…
Delivery was very quick,item was well packed. They were very quick to respond to emails. Would recommend 👌
12. Mai 2025
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Excellent customer service from …
Excellent customer service from Westfield Stratford fareeha and the manager of the store Rana . They sort it out our luggage problem at the same day . 100% recommend fareeha and the quality of the luggage are too good.
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
New larger sized hold-all/travel bag…
Product very good value for money and arrived in very good time
8. Mai 2025
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Great new suitcase
I got a really great deal on my new suitcase and delivery was fast so nothing to complain about. I would buy from you again.
6. Mai 2025
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
I would have awarded four stars but
I would have awarded four stars but, when the item was delivered we were out and the package was left with a neighbour. The problem was that the delivery company never told me. No email to say the package had been delivered or card through the door.
Otherwise ordering was straight forward and item despatched very quickly.
6. Mai 2025
Excellent customer service.
The Baggage Factory Sales Advisor was incredibly friendly and helpful. I was impressed with the speed of service at sourcing stock for me and keeping me updated. Highly recommend.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Good service
22. April 2025
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Amazing service
Amazing service. I last time bought from their store in the Lowry. But I decided to order the same cases in different colours so all the families cases match.
Ordered the afternoon the day before and it arrives early evening next day. Super impressed!
22. April 2025
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Cancelled for no reason
I placed my order online, then two days later received notification of a refund.
No explanation, no apology.
15. April 2025
Best suitcase of my life?
Fareeha served me (i asked for her name) and she was so amazing and knew EVERYTHING about the bags. I think I just bought the best suitcase of my life. She was so warm and friendly I wanted to buy another bag!!!
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Fareeha was very sweet and demonstrated…
Fareeha was very sweet and demonstrated good customer service. She sold me a lovely fuschia suitcase. Will recommend as lovely selection of products for travel purposes
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Good experiences
Hi,
Thank you for your help fareeha we got a good bag for my sis n you are very professional .
By for till next.
100 recommended
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Guess bag
Hi,
We just got a bag from baggage factory Fareeha help me a lot .
Thanks Fareeha see you soon best wishes.
She is very professional and cute.
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
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