Asda Bewertungen 

Order Number – 70000064190562 - I wrote to the ASDA complaints department in Leeds (South Bank), on 25th July 2026 and this is what I said.

I would like to complain about my online grocery order, for a Phillips Lady Shave (£26.00), which was due to be collected on Tuesday 14th July 2026.

I went into the store on Friday 17th 2026 to collect my Lady Shave and the system could not locate my order number. I clicked on the ‘help’ button, but nobody came out. I then spoke to a lady at the Kiosk as there was nobody at the customer service desk, she told me to go back to the pick-up items and call the ‘help’ button. I said I’ve already done this and nobody came. Then she called to another lady by the tills to come over, but she just ignored her. The lady at the Kiosk then started serving other customers and I was then ignored.

I approached another male and asked to speak to a manager. He said he was a manager. I explained the situation. He said my order showed ‘already collected’, which was odd because this was the first time I had been in to collect my order. He explained, you have to come in on the exact day, it wasn’t like ordering from George, where you had a few days grace. I said, that was why I never received any reminders to collect it.

The manager said he would contact customer services the next day, Saturday 18th July 2026, and request a refund. I said previously I purchased a couple of bras from George and ASDA struggled to refund all the monies. If this was going to be a regular thing, I would start shopping elsewhere. I heard nothing from the manager, on Saturday 18th July 2026 and nobody telephoned and my money was not refunded, as promised.

On Saturday 18th July 2026, I rang the ASDA grocery call centre, where I was on the phone for about 40 minutes. He just said the manager you spoke to was not in the store today, but would sort this out on Monday 20th July 2026. The call centre agent asked what the managers name was? Has your service nose-dived that much that we now have to ask for names? I didn’t ask his name, as I believed there was some integrity that he would do what he said he would. Nobody bothered calling me on Monday 20th July 2026 and I did not get a refund.

On Tuesday 21st July 2026, I again contacted your call centre, explaining all the above yet again, on another 35-minute call, but was just told the store was not picking up and there was nothing he could do. I asked for the complaint’s email address, as I was getting nowhere fast. I emailed my complaint, stating the above facts on Tuesday 21st July 2026, and the email address was to XXXX.

On Friday 24th July 2026, I sent another email saying you still haven’t responded to my complaint.

On Saturday 25th July 2026, I again called your call centre and explained the above. I was on the call for 50 minutes. Again, I was informed that the manager wasn’t there, however she would attempt to escalate this to a higher manager.

I spent ages on the telephone with my bank raising a despite for this transaction.

On 29th July 2026, I received an email of apology and a £10.00 E voucher to spend at ASDA, which expires on 27th September 2026.

On 6th August 2026, I spent over £10.00 worth of products but was unable to locate any scan. The assistant said I can only use the voucher online for groceries.

On 6th August 2026, I tried to order some shampoo online, totally £10.50. There was a collection cost of 50p and a charge of £4.00 because the minimum order was below £25.00. Therefore the voucher was only worth £5.50 in the end.

4 hours of complaining and a stamp that cost £1.80 to send the complaint letter, and all I was left with was something to the value of £3.70.

This is an absolutely disgrace, I shall never order anything else ever again. ASDA Barnsley, one to definitely avoid.

Wouldn’t give them 1 star

ordered asda online shopping on monday 3rd august .did slot 2.30-3.30 .Asda were happy to take the money but no shopping .i phoned the shop they says nothing they can do its pending in bank so will go back in bank same day .i told them i have no shopping in house for my kids they did not care but they are happy to take my money tho from my kids mouths .absolute discusting from asda won’t be going back there .Please don’t online shop at asda i’m not the only one they are doing this to they are the telling people it’s a computer glitch eh no asda you are stealing peoples money that’s fraud so since you won’t help me or give me shopping i will be calling and doing you with fraud scammers

ASDA Ashington Northumberland .08:30 6th August. Went shopping only one checkout available so went to self service. 3 members of staff were chatting so waited to get through. When they finished gossiping one of them turned round and walked into my trolley. While scanning she came back up to me and started shopping that I should have said excuse me. She was the one not looking where she was going to buy talking. Surely shouting at a a customer is not a good thing to do. Customer service very poorly. She wasn't a young woman. She was a older one who should know better.
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I bought some potatoes and when I got home and opened them, there was a rotten pork pie inside - someone must have pushed it in through one of the holes, very strange.

I had so much stress and difficulty with my Asda online order. It was for my aunt who has learning disabilities. She had been in hospital and was still a bit wobbly. I couldn't see how to add bags to the order and I was really concerned how she would manage. Unfortunately, I couldn't be there to help when the delivery was due. It was almost impossible to reach anyone by phone. The woman on the customer services line was no help. I asked for a return call from a manager, but no one called. In the end I left a note with my details, sharing my concerns, and asking the delivery driver to help. He went above and beyond, taking Jo's groceries in, but also messaging me to reassure me all was ok. Shame about the poor customer service and lack of access to reasonable ajustments on the corporate side, but massive thanks and five stars to the delivery driver John Clorley, Weston super Mare who absolutely saved the day.

Was a while ago. However, I was purchasing fuel in an asda fuel station in North Wales. I had bought 10 pounds worth of fuel and paid with a 20 pound note. (fuel was a bit cheaper then) The elderly cashier lady had gotten distracted during the transaction by a caffufel on the forecourt, and had not given me the change, I waited, but she then claimed I'd given her just 10. She would not budge on it. I went back into the store, asking security to review the footage. Told thats not available right now. Had to leave and come back, leave and come back at my own expense.
They finally looked at the footage and found me to be correct and rang me, no apology, just go and collect the 10 pounds.. Had to queue at customer services, again no apology, no admission of guilt, basically shoved the 10 pounds at me like I was I in the wrong and they were doing me a favour. Frankly, I would shop anywhere but Asda.

Needed to order a couple of wash bags coz didn’t have em instore . Then I noticed was a charge and a time for click and collect pmsl may only be fifty pence but I’m not paying to pick a product up coz you don’t stick it. Wouldn’t ever buy the food you sell any way vile place

What a load of rubbish now. Asda has nothing worthy on their Rewards App.
The rewards app and online shop have gone down the pan. I only shop in their store as they are the nearest to me. Sainsbury's food quality is better and their prices are equally priced as Asda prices now. And you get points with Sainsbury's so probably best to shop there.

A delivery van drove down the road at excessive speed, screeching tyres on 28/7/26 at 6pm. I emailed Asda: customer.services at asda.co.uk and have never received a reply, which was the same as last time that I reported antidocial driving by Asda & the time that I reported an accident with a delivery driver that drove off after damaging a neighbour's car. They are utterly useless, totally disinterested and take no responsibility for their staff behaviour.

Went to collect order of 6x 102l clear plastic crates for moving/storage. When Asda staff member brought my order, each crate was individually wrapped in thick polythene with packing tape so unable to stack to firstly put in trolley and then in my car. Staff member said sorry i have to go back to desk leaving me to struggle to open polythene, so I could stack crates and put in trolley. As the kiosk where she went back to was only a few feet away she watched me struggle with no offer of calling someone to help. Another customer asked if they had scissors to help but was told a flat no. Compassion from another customer but certainly not from Asda.

At Gosforth Hollywood Avenue Asda, there are lots of lovely staff especially 3 that make my visit to store when I see them, Lou, Michelle and Gaynor are always happy to see me have a brief chat to say hello as I go to the tills, they are always helpful, polite and make my shopping experience a pleasure. Asda need more workers like these 3 and are an asset to the company

I have just purchased petrol at the Asda Express, Evesham located on the A46. The pumps are so dirty, the handles and the display is truly disgusting. The price isn’t displayed and inside the was full of trollies and waste. Just glad I didn’t use the toilets 🤮

I visited my local branch in Ramsgate recently, and the only manned check-out was closed. I asked for help at the self service tills as I have an eye problem, and I am aged 72. This was refused, I asked at the counter near the door and was also refused, though the employee was unoccupied. I was obliged to leave without my order. I emailed their customer services on Saturday, and have received no reply.

Great 👍 Shop better than sainsbury's sell everything you need cheap Great quality food and McDonald's in it cost 75pound fo 50 things

What a con - called to ask why I had receive no reward since April ! was told you only get rewards for ' some' milestones - something has changed as I use to get at least some rewards have spent a lot of money at Asda and George at Asda since April and non of it is part of their ' reward scheme' really !! - will get my shopping elsewhere

Rude staff at Asda pill Newport. Staff didn’t allow to use self service baskety as I got trolly. Huge queue at trolley tills and free till on basket area.

Very poor customer service AVOID customer service is out sourced petrol stations are run seperate despite name above. I visited Asda petrol station and purchased petrol and other items. Told advisor petrol and pump didn't charge. Left and later recieved trace letter with increased amount. Went back to petrol station to complain and pay petrol. Told i couldn't. Called main store they said nothing they can do. Tried contacting vars technology very unhelpful Told i was responsible despite error and that they had sent to debt collection agency have been trying to sort out ever since and recently visited store petrol station and Told not to be given petrol like im a criminal due to their staff error. Nobody to sort out or talk too debt collection agency unhelpful Adsa unhelpful and no resolve. I have paid £60 so far

We visited Asda today to buy a few groceries, including two small bottles of alcohol. There were four of us: myself, my two siblings (who are twins and both over the age of 18), and my 12-year-old daughter.

When we reached the checkout, the staff member, manjula, asked for ID. My siblings and I all provided valid identification without any issue. However, my 12-year-old daughter was not carrying ID, as she is only 12 years old and, like most children her age, does not have any reason to carry identification.

We asked manjula why she was requesting ID from a 12-year-old. She told us that she believed we might be purchasing the alcohol as a proxy for my daughter. At no point did we suggest, imply, or give any indication whatsoever that the alcohol was intended for her. Despite all of the adults proving they were over 18, she refused to complete the sale.

We then asked to speak to a manager, only to be told there wasn’t one available. Instead, a supervisor came over. Rather than assessing the situation objectively, the supervisor simply supported the original decision, seemingly because they did not want to undermine their colleague. It was clear from their expression that they recognised how unreasonable the situation appeared, yet they continued to justify the refusal to serve us based on the lack of ID from a 12-year-old child.

Rather than continue arguing, we abandoned the alcohol purchase altogether and bought only the rest of our shopping.

This experience was frustrating, embarrassing, and completely disproportionate. I fully support Challenge 25 and responsible retailing of alcohol, but applying it to a 12-year-old child with no evidence whatsoever of a proxy sale is absurd. The assumption that we were buying alcohol for a child, without any basis, was unfair and insulting.

This was a very disappointing experience, and I hope Asda provides better guidance and training so that staff can apply the policy with common sense rather than making baseless assumptions that leave genuine customers feeling embarrassed and unfairly treated.

What a joke! My shopping should of been here between 4.30 pm & 5.30pm , it’s now 10.45 pm and still no delivery. paid for express delivery yet I’m still waiting at this time of night for my shopping to be deliverd, I’m disgusted with the service & annoyed

I did a click and collect order 3rd August, there was major delays with it no fault of the workers, after contact with customer service my order was cancelled and I reordered and went at allocated time 7.40pm and again there was a wait but I didn’t complain speaking to two of the male Asda colleagues they explained the situation and I was ok to wait they did my order as soon as they could. They unfortunately suffered abuse at the hands of the Uber drivers and some customers. It’s not their fault if there is /was an issue and shortage of staff what can they do? One of the colleagues was supposed to finish at 4pm and went above and beyond to get peoples orders out they all did. For my patience they were kind enough to give me a voucher which I didn’t expect. Thank you!!! I hope you are all recognised for your hard work especially the two male colleagues