Asda Bewertungen 

Once Asda has got payment they can't wait to hurry customers out of the door before they've even had a chance to pack. To make sure you feel unwelcome they've set the message you hear after paying "please take your items" to run repeatedly. As soon as the first message has finished it begins again. Asda, treat your customers better. And is it too much for a staff member to show a customer where an item is instead of just pointing to an aisle?

Horrendous time this morning being tailgated by an Asda Delivery driver in a 40mph zone on the Moors, eventually after several miles he overtook me at around 70mph. This with animals on the road! He was intimidating, a bully, and obviously didn't know or care about the rules of the road. Absolutely awful experience. I took his registration but don't know if I can publish it on this site.

Delivery never arrived
Order

70000068461719

Zero stars regarding the aggressive selling at Pudsey Owlcoats store about charity payments and self service tills not working. Prices on-line are now different.

Self service till had a charity box on it and also information the screen to pay a charity donation. Over kill when most people are skint.

Self service tills wasn't working with my bag and then with a reduced item.

With milk more expensive instore than on-line.

Customer service telephone department is a joke. The customer service assistant didn't want take any details of my order, wouldn't let me explain what was wrong and kept interrupting me. When I asked if I could speak to a manager he refused saying that he can't do that and if I need help I should go to my bank who I already told him had asked me to call Asda as they took Payment twice but it wasn't showing up as a fraudulent payment. He refused to help and wouldn't even take the order number and hung up on me. So I'm down £200 for a £100 order and Asda have been no help so far. How about fix your website from crashing or showing the something went wrong notification and this wouldn't happen and train your customer service assistants to not be dismissive and rude before anything has even been discussed.

Will not use asda again place a order and roughly £30 of my order was missing I then put in for a refund and my refund was rejected with email saying I can contact customer service but they won't change the decision so I lose my £30 and a massive corporation just get to keep it and the product

Complete waste of time. Shop regularly. Not a single penny in so called rewards since 4th April. That’s FOUR MONTHS without a penny. Total joke. Only beaten by their scan and don’t go system. Where you do all the work scanning and packing neatly only to have all your shopping turned upside down while they rescan every item. 😤

Good afternoon!
I wanted to leave a negative review about ASDA Hounslow, but I see there are already so many of them and no one seems willing to make any changes. Perhaps you should just hand the location over to TESCO so there’s a decent store here? The ordering department isn't doing its job; you often have to wait weeks for items to appear on the shelves. Meanwhile, if you go to the TESCO in the neighboring area, you can always find exactly what you need.

I shopped at the Asda store on the Wolverhampton Road in Oldbury on th August 2026 at 13.34 , but there was no tills open, I prefer to be served by People, not to scan and shop, so I spoke to someone and they said they could open a till up for me which was great, but there a a shop attended call Kim there who had just started her shift, she was so lovely, and said she would scan them through for me on the self servicetill, which she did and was very quick which was great, so I would like to commend her for her kindness and quick thinking which saved me any further stress - Thank You Kim

No STARS... 14 Days for a refund is an utter disgrace these days.. They keep hold of people's money to collect the interest before sending it out.. Shocking...Also any points you collect to turn into pounds you are no longer able to buy alcohol or tobacco products with vouchers..You know because the powers that be may lose money on it... Angry is an understatement ..

Just recieved a parking fine,I do not want to go into details of my over stay,I do not want to use someone needing company and a chat in the cafe,I had not seen for years with serious health problems my compassion their profit, as these companies they employ to boost their profits,do not care,,I have used Asda 20yrs + now average spending £60-80 weekly,,,well the situation is I will pay the £60,before it goes to £100,,Well I will never shop there again,,,Asda's loss,using companies for extortionate charges for profit,

Whilst shopping in Bromborough storem a man with a large cage, near the top of an aisle, opposite the back of the store with cooked ham and such and another staff member who was in front of shelves. I think jars of pickles, they were having what seemed a heated argument, I heard the female loudly say "yes, and did it all last week!" or words to that effect. I passed quietly asking 'please don't shout', I'm not sure if they heard me as they seemed to be having a shouting match. It made me feel uncomfortable as both body languages and voices seemed hostile. I feel for staff arguing view and ear shot of customers is unprofessional and makes for an uncomfortable shopping experience.

I am disabled and so are my children my Asda order (£275 worth of shopping) was due for delivery last night between 7.30 and 8.30pm I was tracking the driver online right by my house only for it not to turn up at all and I had a cancellation message this morning 12 hours after my delivery slot with absolutely no reason what so ever. Needless to say I will not be using Asda again and I will be cancelling my delivery pass!!

1 star! Asda please pull yourself inline with other supermarkets and take note how you need to improve staff performance in your stores. Customers are not being given any respect.
A customer asking for help seems to fall on deaf ears, no one wants to help. The staff just walk away.
Asda stop bringing your own company into disrepute, and either remove the frontline staff or give them training on how to conduct themselves.
Any response Asda?

**ASDA Click & Collect – refund eventually received, but the complaint was not properly addressed**

I recently placed a Click & Collect order with ASDA which included Branston beans that were on a special offer. The items I was expecting were substituted with different products, and I was not happy with the replacement.

When I arrived to collect the order, I explained that I was unhappy with the substitution. The member of staff at Click & Collect asked his supervisor to speak to me. After I explained the situation, the supervisor took all of the items back and agreed that the transaction would be cancelled.

Later, I checked my account and noticed that the transaction had **not actually been cancelled**. I contacted ASDA Customer Services and explained that I had not received the order and that all of the items had been handed back to the store.

However, the customer service adviser repeatedly told me that I had already collected the items. I explained several times that this was not the case and that the complete order had been handed back to the Click & Collect staff.

I was then put through to **ASDA Boldon**, where a member of the management team assured me that the transaction would be cancelled.

The following day I checked again and found that the transaction still had not been cancelled.

I contacted Customer Services again and was asked to confirm my address and postcode. While I was giving the adviser my postcode, I was unexpectedly transferred to another ASDA store in the south of England, with a completely different telephone menu system. I assumed this had been an error, so I contacted Customer Services again.

On this occasion, the adviser finally arranged the refund and gave me confirmation that it had been processed.

I have now received my money back, so I appreciate that the financial side has eventually been resolved. However, it took **several phone calls** to achieve something that should already have been dealt with when the Click & Collect supervisor agreed to cancel the transaction.

What disappointed me most was that when I raised the issue with ASDA, they would not really consider the circumstances. I was told that the original operator would only have seen the information on their screen and had simply followed the information they were given.

I understand that individual customer service operators can only act on the information available to them. However, that does not explain why the transaction was still showing as completed after **the entire order had been handed back to the store and a supervisor had agreed to cancel it**, nor why I had to repeatedly contact ASDA to get the matter resolved.

**The refund has now been received, but I feel the way the situation was handled and the subsequent customer service were disappointing. I hope ASDA will look at how Click & Collect cancellations and complaints are handled so that other customers do not have the same experience.**

If I could have given less than 1star I would have .Terrible delivery service . Late again , they don’t even offer a discount of reimbursement of delivery charge . Why make you book a slot when they can’t facilitate it . If you have a delivery booked you may as well write off the best part of your day .Poor !!!!

Asda Abbey Lane Leicester.... Selling things are are starting to rot and smelling on their bargain shelves not sure why these are not removed. Also I don't understand why with 2 hours to go things aren't significantly reduced which will be out of date by the time they are closed... I thought it would be in their interest to get it sold rather than disposed of.

Staff look tired, fed up and overworked. Not their fault the store is poorly managed.

Popped in to the Wrexham store today for a few items. The store desperately needs a revamp, it looks tired and lacking cleanliness. Staff on the floor stacking shelves look miserable and huff if you want to get to a particular product their cage is blocking. The prices aren’t as particularly competitive as they used to be either. Worst part for me is self checkout, staff manning these areas all stand in a huddle chatting amongst themselves, blatantly ignoring customers and red illuminated lights signaling assistance is needed. Absolutely dreadful attitude, rude and passive aggressive. I would rather pay a bit more in a more customer focused store.

I have shopped in Asda all my life Faithful Customer and I have the APP on my phone. However owing to Asda rewards requesting that you complete missions now I have earned a mere 85p for approx £300 worth if shopping over the last month's maybe more. So here's the thing. I am too busy to play mission games and there's not an asdsa petrol station for 8 miles so 5p off fuel is not cost effective for me and probably hundreds more customers. Also how do you expect elderly customers to adhere to your games sorry I'm now going to shop in Tesco who are loyal to their club card customers and on discussing this with friends family and work colleagues all are of the same opinion pure scam so asda get your act together and get things sorted before you have no customers

What a joke of a store, placed an uber order, 3 hours still nothing, get put through aftet 20 mins and talk to small heath edition of mensa who just walked.off while i was talking, someone.shut this joke of a store down or pray for banktupcy, absolute crooks