Waitrose Bewertungen 6’916

I ordered party food online on the 11th April. It said that they needed 4 days notice for the 2 sandwich platters. In addition, I ordered the 24 cheese and caramalised onion mini rolls. My order was confirmed, happy days.
My delivery was due on the 18th April.
At 07.01 on the 18th April, I received an email from Waitrose with the heading - 'Order receipt' I didn't get up until 9am, and it was a busy day for me organizing the party and I didn't open the email as I thought it was just the receipt.
My order was delivered on time. To my horror, the Vegetarian sandwich platter 20 pieces and the Party sandwich selection 24 pieces were not there! Instead, There was 4 packs of egg mayo sandwiches (16 pieces when I cut them into quarters) and 3 packs of mozzarella & tomato wraps, 2 in each pack.
I did receive the 24 cheese and caramalised onion mini rolls and they were delicious.
I now had 16 quarters of sandwiches instead of the 44 that I was expecting, and 6 wraps that were not very nice.
When I read the email that I had received at 07.01 on the day of delivery, it advised me that the Vegetarian selection was not available, and they had not charged me for it. There was no mention that the 24 piece Party food sandwiches were not available. At 14.02pm (3 hours after my delivery) I received an email advising me that I would recieve a refund for the 24 piece Party food sandwich selection that they didn't tell me was not available and would not be delivered. They did refund me the money on the same day.
Panic, I didn't know what to do it was only 2 hours before my guests arrived.
- if they need 4 days in advance for the order why can't they tell me in advance, even the day before that my order would be unavailable and not be delivered.
Included with my order was a bunch of flowers and a gift card for £10.00. It was a nice gesture, but unfortunatly my guests couldn't eat them!
My best advice is - DONT ORDER PARTY FOOD FROM WAITROSE!

I am very disappointed with the introduction of electronic shelf labels (ESLs) in all UK stores. Full implementation is planned for 2026. These digital price labels will allow you to change prices every minute. You will only add to the confusion, anger, and discouragement that already exists in your stores. I will definitely stop shopping at your supermarket.

I had previously ordered with likes of Morrisons, Asda, Sainsburys and Ocado. I haven't been a Waitrose fan for long, in fact quite happy, until two days ago.
I did a Waitrose shop. Amongst my order was a pizza and grated cheese. I had it delivered at 20:15 on the 17/04. On putting my items away I noticed the pizza and grated cheese had a use by date of 18/04.Honestly, as the cockneys would say, are you having a giraffe? It's not doing Waitrose any favours is it? In fact I'm very displeased and cutting ties. I've not had this scenario from Ocado nor Sainsburys nor Morrisons (although Asda have pulled this stunt before).
I'm now thinking is this the shape of things to come from Waitrose?
I could always resort back to Ocado and get M&S stuff, according to AI M&S does have the greater edge, which would be a shame cos I do like Waitrose products too, NOT if they've got a 225+ minute usage...

Please can you fix the disabled toilet.
The toilet has been out of use for a long period of time and this is not what would be expected from Waitrose.
It is otherwise a great shopping experience and they offer a free, greatly appreciated hot drink to cardholders.
No other shop does this, that I am aware of.

Please action repairs immediately. (Wilmslow) management.
Thank you.

I am so done with the crappy Waitrose online deliveries.

Got a weeks shop delivered and 60% of that shopping had 1 day left. An apple pie I bought went out of date the day it was delivered. Absolutely terrible service and stupidly high prices that change daily, i.e., more expensive and of worse quality. Record profits for Waitrose and a terrible service for the rest of us.

Very disappointing experience with Waitrose.

During a recent delivery, my front door was scratched while the driver was bringing crates into my home. The damage appeared immediately after the delivery and there was no prior damage.

I provided clear supporting evidence, including door camera footage showing repeated trips through the doorway with crates and audible impact sounds consistent with contact being made. Despite this, Waitrose rejected the claim, relying solely on the driver’s statement that they do not recall causing any damage.

While I appreciate that this damage was not intentional it still occurred and requires remediation.

The complaint process was also poorly handled. I was told a damage report would be completed, but no one contacted me and I had to chase for weeks following which they simply dismissed my claim.

Overall, this does not reflect a fair or thorough investigation, and it is disappointing that a company like Waitrose would not take responsibility in these circumstances.

The worst steaks we've had in years.
Both my husband and myself could not finish our rump steaks, they were so tough and chewy.
Come on Waitrose you need to get your act together. I absolutely love shopping in your store, but unfortunately it's not only the steak which is the latest run of disappointment's the fruit and vegetable are also often below par.
I don't want to shop elsewhere, I feel loyal to you but I am losing confidence.

I thought waitrose was one of the better supermarkets ... but they put unhealthy chemicals in foods just like the rest!! Trying to choose their bread products, read the label and then decide if your health is worth the risk!!

Inorganic phosphates like Dipotassium Phosphate (E320 (ii)) are highly absorbable – meaning they enter your bloodstream almost entirely. Excess intake has been linked to health risks, especially in people with pre-existing kidney and cardiovascular conditions.

Website is awful. It kept locking me out when I inputted my password. Google advised to wait a minimum of 60 minutes to reset with different password. This happened 3 times one evening and a further 3 times the following day. Difficult to think of this many new passwords! Rang Customer Service who said would send reset link. This didn’t work. Their only advice was to wait a few hours and try again. Honestly who wants to spend this much time trying to access an online grocery store! Filled in a complaint form and miraculously the website opened for me and I added to my order BUT when i needed to add a further item to my order the whole rigmarole started again.
Waitrose Tech - sort this out. I don’t mind paying Waitrose prices, their food is generally good - I just need to be able to access the website without all the palaver.

I am a regular customer at Waitrose and am happy with their products. My concern is security in the car parks. My nephew has had 3 bikes stolen at the Surbiton Waitrose and then this week, in broad daylight, another bike stolen in the New Malden branch. I assure you that he is meticulous about locking his bike but thieves are clever, and quick. Other cyclists, BE AWARE!!

Very poor customer service. Food is sometimes poor quality particularly fresh food which isn’t fresh! Brown leaves and limp and nobody is interested. The people who deliver are very helpful generally but Waitrose like to fob you off if there is a problem and then ignore you. Ocado is so much better dealing with problems. Very disappointing.

I usually use Ocado but one of my regular items has been out of stock for a few weeks, so thought I'd try a test order with Waitrose. The one item I really wanted, and was the reason I placed the order for, was substituted for something unsuitable so that was returned with the driver. Other items had only two to three days before expiry, which is no good if you're trying to do a weekly shop. A few items had longer dates, but having been delivered on Thursday, most items need using by Sunday. The fact that they won't deliver with bags is another negative point. Why can't they do a bag return scheme like Ocado? The driver was pleasant and helpful, hence two stars instead of one, but they've not convinced me to switch from Ocado for anything other than a small occasional order.

Having recently having to complain about another company, it has made me realise just how good both Waitrose & John Lewis are. Their products are good. If they are not, problems are usually quickly resolved. In store the staff are helpful, friendly & most of all, are human. The offers, both tailor-made & in general, make it more economical to shop in Waitrose than other supermarkets, even the so called budget ones. They stock a great range of organic produce & eco friendly products. This means that, when they are on offer, it’s possible to do one’s bit for the planet, without breaking the bank. Go Waitrose yay. So glad they’re still in business. Goes to show a company can make good money & profit & still deliver a good shopping experience along with high standard produce & goods.

I have brain damage and have just been made to feel like a criminal while shopping at Waitrose western rd Brighton. Even though I hold a my Waitrose card. Not only was I followed around the store by the security guard I was also jumped all over at the self pay checkout like they were implying I was not going to scan my items! Zero stars for treating me like a criminal while shopping!

First ever order and the last!!! Ordered organic wine and they substituted another rubbish non organic brand - non organic (which I will now donate to a food bin). NEVER AGAIN WAITROSE

I regularly order online from Waitrose and my bill hovers around the £200 mark.
I like to buy organic because of the superior taste. However, on the last few occasions I have bought organic potatoes, every single potato in two bags was rotten.
Don’t waste your money buying them. Waitrose wake up Ocado organic potatoes are much superior.
I hope you action these reviews and do something positive to restore customers’ faith in your store !

I did an online order for the first time ever and can't say i was very happy and would order again.
The pizza i ordered was best before the same day it arrived and i saw that 3 days later when i was about to use it.
Ordered single sweet potatoes, they delivered the smallest, ugliest and saddest potatoes i've seen.
I will not buy from them food online again

I was tempted to return to Waitrose after receiving some in store vouchers.

I bought 2 packs of chicken - breasts and mini fillets - both had BONE in them! The butchery was absolutely diabolical.

Then today, I decided to test an online shop.

The sausage rolls and sweet chilli chicken breasts had very short dates on (2 days), broccoli was floppy and soft, 2 whole chickens were blown (full of gas from not being refrigerated properly), peppers were mouldy, wonky potatoes were baby sized, short date and mouldy.

I literally returned 50% to the driver (who was very apologetic and embarrassed!).

They've refunded everything but I am honestly appalled and will not return.

The only "high end" aspect of Waitrose is the inflated prices, compared to other local supermarkets on the same street.
Badly run, customers tolerated as an inconvenience to the running of the store, rather than made to feel welcome & valued.

If I could choose one star, I would!! What on earth has happened to Waitrose!!! It has been my favourite store, but recently standards are dire. I ordered a large shop for my husband’s birthday. A large percentage of items had a VERY short date- including three pizzas needing to be eaten on the DAY of the delivery. Today I was in the area of a Waitrose branch ( Bamber bridge, Preston) so decided to shop there as I had received several loyalty’ vouchers online , and wanted to choose items with the longest shelf life possible. The shop took twice as long as necessary as I had to search through items with differing dates, including some with today’s date!! They also has a magazine on display that was the March edition- inspite of having the April edition elsewhere. I was unable to use the vouchers as the FOUR assistants I spoke to, all gave contradictory instructions. I even had the opportunity to speak to the store manager( the only member of staff wearing a name badge? He suggested that if I came to the store again , and ‘had more time’ he would give me a tutorial on how to use the app on my phone. This was patronising, and unnecessary!! Despite having shopped with Waitrose for forty years, I will now go elsewhere - especially as I can buy Fiona Cairns online, and other stores are beginning to stock items like premium sauces. I know I’m not alone in feeling that both John Lewis , and its partner Waitrose, have massively dropped the ball!!