Asda Bewertungen 

Asda Shipley have clearly focussed on profit. All tills are now customer operated. I had some connection with the staff on the till, but no more. No consideration for old or disabled, or even people who just like to connect with others on the tills and in the queue. Either no one actually interacting with customers there is NO customer service. Also the points system no longer works as everyone else has reported.

Shelves empty most of time store is dirty especially the toilets they are disgusting and have been for years complaints are never addressed

When me and my family go into a we see the floor is all like wet in the men's room you're there's poo all over the wall I'm the disabled toilet says always argument going on

Asda Cardiff gate worst experience I have waited 1 hour for my just eat order but no body is doing the orders the should close orders If they can't get them ready

What happened to Asda Rewards? They don't give a penny away now, an absolute joke. All the fruit and veg are out of date as well. It's probably time to start shopping elsewhere as there are zero rewards 🙄

I am a regular customer at the Beddington branch and, while the service has generally been satisfactory, I must formally raise a concern regarding the ongoing failure of my Rewards Card and the complete lack of acknowledgement from Asda.

Since 20 April, my Rewards Card has not registered or updated my wallet balance. This issue occurs despite my presenting the barcode at checkout and receiving the confirmation message, “Rewards card accepted.” The fault is therefore not due to user error but appears to be a system failure affecting my account.

I contacted Customer Service several weeks ago to report this matter. To date, I have received no response, no update, and not even an acknowledgement of my correspondence. This level of non‑communication is unacceptable.

I now request that my Rewards Card be manually updated with all missing rewards accrued since 20 April, and that the underlying issue preventing automatic updates be investigated and resolved. I would appreciate confirmation once these actions have been completed.

The rewards system is pathetically bad. Got a message to say my cashpot was about to expire, asked at the till to use it or convert it but because it was less than a pound informed its not possible. ASDA has now snatched back the measly amount I had accumulated spending £££s. Very poor customer relations ,leaving customers feeling cheated. will avoid in future.

Every time I order groceries online, my regulars are missing from the basket meaning I end up having to shop for all my essentials in store. They also substitute items for poorer quality i.e. andrex replaced with own brand but still charged same price. They also don’t tell you when they’re on the way, unlike Tesco who text and call to alert you. I’m going back to Tesco who can deliver a far superior service and products with barely any substitutes.

Asda rewards was the best at one point. But now is terrible no point even scanning the app. Tesco & Sainsbury's is better

I went in to purchase some wine and the advert stated by any four get the cheapest bottle free. When I got to the checkout this wasn't the case and I had to pay the full price. I went to customer services and went to the wine aisle with her. At first she thought I was correct but then noticed that in tiny writing which most people wouldn't be able to read it stated that it was only available on bottles with yellow stickers. Why is this not pointed out where it's clear for everyone to see. It just comes across as a con. I will never shop there again. There points system is also appalling.

Terrible, the app must be the worse out there. The rewards is some kind of joke. I used to spend hundreds on my shopping as I had a blue light rewards, now it’s absolutely no point. I scanned the rewards card, must have spent around £400, and it gave me 0.53p in return

I’m not going back

Why is your chicken breast so chewy when cooked this is the last I buy it?

When I place an order the items are in stock. Several times when preparing the order the items are shown out of stock while on the web site they are still shown in stock. Asda management need through examination of their head.

You don’t get rewards.
You cannot email them YOU have to phone them. They have no idea what’s gone wrong and offer you rewards that’s less than you would have earned.
No wonder Asda is in trouble when it treats it customers like 💩.
Try Aldi or Sainsbury’s to do your shopping, no problems there and cheaper also !

The Lowestoft pharmacy branch is useless, some days not open because pharmacist not shown up and other times staff just watch from hatch laughing and chatting rather than serve

They didn’t give me what I ordered even though it was on the app that it was available the driver didn’t have the products on his van I am not happy with the service and I also couldn’t get through to the store manager

Always stock not available and especially special promotions, what's the point in having offers on items if not in stock ?? Worked in Teacos for 25 years, maybe should look at that stock control routines!! No shallow trolleys ever available and not always at busier times. Aware no control over prices but maybe encourage shoppers to shop there if items are available and more shallow trolleys would help, shallow controls helps the customer not to purchase so much but would make purchases !!! Better continously offers Asda rewards again would encourage shoppers to go there and purchase more maybe !! Better incentives!!! Shoppers are more careful with where they buy, Stock availability will always help alot !!!!

Bought a pack of Ultra Absorbent Training Pads from Asda. On the pack they claimed Tear Resistant amongst other things. Pup tore into it. Eat the pad. Got a blockage in the intestine. Had to have emergency medical treatment. £3,500 bill to save pups life. Reached out to this company for help. Response was very poor. NO HELP. No sympathy. Reported to trading standards. Very poor company. Do not by any of their Pet products. If a negative star could be given I would gladly give it.

I have been bedridden since the pandemic and dependant on online deliveries however the way I have been treated by their customer service is disgusting. Ihave gone through a very bad time with grief and Octopus where so caring for me they sent Me a £65 eCard because I am struggling to cope financially having to care for my support animals. The result is that Asda card cant be used because they have a fault that the e Cards cannot be activated, so anyone trying to use the card for shopping.So I have completely lost out because Even though they had my account details showing the card details and could see the problems but told Octplus and myself two different tales. I do have emails to prove the horrble customer service. I just felt they just dont care and have made sure that I struggling to access the ecard. With being housebound I cant access foodbanks.I was a loyal customer of Asda, however I will never use their home service again

Asda 5p off petrol rewards coupon didn’t work.

Technology just isn’t up to it

Very disappointing

Wont bother buying from Asda petrol if I can avoid it