Asda Bewertungen 

Not surprised that is so badly reviewed. The poorest customers service in my whe life. Would never use their shop ever again.

Wanted to buy Long Sleeve school shirts, when to ASDA in Grantham, found the required size with 2 shirts in a bag, paid the price and took him, opened the bag, ONE SHIRT SMALL SIZE SHORT SLEEVE, other one DIFFERENT SIZE LONG SLEEVE..

I’m a night shopper, next day went to the shop for an exchange, asked me to come before 9.30pm.

Today went to the shop around 9pm, asked me to come before 8pm 😜

Zero Quality Control + Poor Customer Service

THIS IS JUST ONE, OUT OF MANY…. 😞

Really asda very disappointed in the pan set we brought had it a couple of weeks and the coating on the outside of one of the saucepan has peeled away not a fire hazard a total waste of money
Should not be selling them .

Been using the rewards app since it started, however now for the past several months the rewards value has stayed the same so not gaining anything from it. Not only that the mission item's are of no use to my family. I did question Asda Customer Services but have received no response.

Wanted to leave no stars but doesn’t permit
The reward system is dubious to be polite
Their offer to shop 4 times in the mission statement does not say you have to spend 50 until you click on it I find this both misleading and frankly sharp practice
Complained to no avail Not the first time this has happened Perhaps trading standards could look at this

Why is it Asda delivery drivers are (not all) are miserable and sometimes rude. Go to the wrong address. Had a delivery this morning and he said he was outside and I said no he isn’t. He insisted he was and said he was at number 9 and no 11 is next door. I said no so I gave him my full address. As I can’t walk very well I went outside with my phone and told him again I was outside. He eventually came no apology with his trousers half way down his bum and could see his pants, miserable and angry looking. LETS ALL GO TO ASDA SHALL WE? I only shopped on line as there was a slot available.

Asda regularly send customers reviews to fill in but never listen. I must add this applies to every major supermarket I use. They DO NOT CARE about customers of short height or worse, the disabled. My main gripe is the relatively low cost of inclusion. All products are stacked in groups horizontally across the shelves. From a tv programme I learnt this is so products they want to sell more of at put at average height eyeline. If they stack vertically down a row of shelves, EVERYONE has a chance with most items to buy. It is not just food, but clothes & other products. Those with sight issues...struggle with descriptions in tiny writing. Too few staff to help so often as a wheelchair user, if I ask another customer for help they can become irritated if asked to put it back as its not what I thought. Clothes are a real bind as are freezers. In addition, their 'rewards' scheme is UTTERLY USELESS unless you are a big family & there a lot. For lone shoppers, waste of time as they run out in blink of an eye. Lloyds now taken over the almost illegible cash tills outside. Only one screen was replaced and even a non disabled person could not see the machine with nose almost stuck to screen. 2 ancient screens were left largely unused leaving only 1 for a huge supermarket. BE CAREFUL of dates on most packaged foods as they are VERY SHORT. Esp if you live alone.

When my friend went to buy a monster that i wasn’t having provided I had already bought my own drink she refused to sell it because I didn’t have id during the whole thing she was rude and couldn’t look me in the eyes I can tell Kirsty hadn’t had any action in a while

Asda fuel Tonypandy charging 161 for 1ltr of fuel, why are they so expensive, when it's 155 a ltr, in another petrol station, 2 minutes away, shame on you Asda 😑

Asda rollback is a total joke, they rollback original price for a week or two, then when they change the rollback promotion the product goes back on sale more expensive than before rollback, 8 pack pepsi max £3.25 for a few weeks, then £3.95 for 1 week, then £5 for the same 8 pack, Asda received multiple complaints about this large price increase, Asda then re-priced the item to £4.50, since rollback 5 weeks ago pepsi max is now £1.25 more expensive.

Most of my shop these days are substitutes and they used to give you the substitute for the price of the original item you ordered now this does not happen. For some reason whenever I order 2 squash ( the vegetable) without fail every time they send only one. Are Asda now rationing them ?. Last week half my shop was missing it either hadn't been put on the van or the driver left it on the van when he delivered. Everytime I do my shop.online at asda i have the same problem. I will not shop there again worst shop ever

Simon at Asda Arnold was an absolute star when I went in at 8,45 pm to buy a phone charger for my daughter at the last minute,he delivered excellent customer service and nothing was too much trouble along with his female colleague that I didn’t get her name ,very happy customer ,thank you 😊

On Saturday 9th August I used an ASDA gift card with a balance of £75 to pay for an online food order for delivery on Sunday 9th August.
The £75 was debited from the gift card and I have screenshots of this payment.

However on Sunday 9th August I received an email to say the order had been cancelled by ASDA with no explanation.
I placed a second order for Monday 10th August using the same gift card. This was also cancelled by ASDA, again with no explanation.
I placed a third order using the gift card. This was also cancelled.

I then spent over 3 hours on the phone to your contact centre that morning. The service was extremely unhelpful and unprofessional.
I was repeatedly told to "use a bank card" and to "call the gift card helpline". When I explained I had already done this, I was told there was no record of the gift card being used, and then in the same call told "there was no money on the gift card".
I was also spoken to in a patronising manner and repeatedly called "love". I found this unprofessional.

I was finally told that gift card enquiries are not dealt with at weekends.

It is now 9 days later on 19th August and my gift card balance still shows £0. The £75 has been taken by ASDA for orders that were cancelled by ASDA, but the money has not been returned to the card.

I am requesting:
1. An immediate investigation into where my £75 is
2. The £75 to be refunded back onto my gift card, or as a bank transfer, within 5 working days
3. Confirmation in writing once this is done

Please see attached screenshots of the £75 debit from my gift card on 9th August.

Orders attempted: 9th Aug, 10th Aug,

I look forward to your urgent response.

Kind regards,
Natalie fox

ASDA Rewards - I won a Football Shirt. Never Arrived and I was informed to Contact Customer Services at the Store. Told They have NOTHING to do with Rewards. Contacted Rewards by Phone. Got email reply which I can not send a reply to, stated go to FED EX myself! I had already been in touch with CLEARSILVER who do the distribution for Asda Rewards, ASDA not Transparent- not Professional. Spent a lot of time and energy on this issue to NO AVAIL. AVOID ASDA!

I went into Asda today for a few bits. The store was half empty and the self scan checkouts were not working meaning big queues on the checkouts. I don't think half of the staff understood or cared and were just carrying on as normal. This supermarket has fallen far from the days of Walmart.

Hopeless now. All pretence of being an actual decent shop is long gone. Half staff ok, other half unemployable. Basically a disgrace to the whole of Britain. I wouldn't personally go near them again but it's oap's I'm shopping for. Disgrace to the country.

Just came for a coffee at Kendal Asda. Server was preparing someone’s order. She was grabbing handfuls of salad ingredients then licking her fingers in between. Absolutely disgusting. Definitely need retraining in food hygiene!

TOTAL SHAMBLES, 10 PACKS OF SAUSAGES ON SHELVES 2 DAYS OUT OF DATE, THIS COMPANY IS GOING DOWN THE TOILET !!
AND AT £5K PER ITEM FINE IVE JUST SAVED YOU SERIOUS MONEY BY TELLING A MEMBER OF STAFF !
ONLY ONE CHECKOUT OPEN AGAIN !!

I can understand short shelf life items being OOS but long shelf like products there is no excuse.
Don't ASDA have a stock replenishment system in place in their stores so items with low stock count get replenished before they run out?
ASDA have to do better because as an online shopper I feel like a second class citizen with in store customers getting preferential treatment.

I bought 2 tefal titanium excellence pans click and collect ,opened the box one was a totally different make, so immediately handed the wrong pan back,but didn't even receive an appolige .After 2 weeks waiting for my refund contacted asda again, they have just processed the refund and then indicated that it might take upto 2 weeks to be processed by my bank .Definitely wouldn't be by anything from there click and collect services. I purchased the correct pan from ARGOS received it within 2 day what a difference